RUTH ACHIENG JUMA
Dubai,KENYAN
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
Work History
Stall and Market Sales Person
KOSMAS FLOWER LLC
Dubai, United Arab Emirates
04.2023 - Current
- Consistently met and exceeded sales targets, staying abreast of marketing competition through selling and buying.
- Negotiated preferred rates with different wholesalers.
- Sold flowers products and services in different world markets.
- Established online presence to support market sales, increasing new lead generation.
CONCIERGE AND CUSTOMER SERVICE AGENT
IFA HOTELS AND RESORT
Dubai, United Arab Emirates
06.2020 - 03.2023
- Greeted and acknowledged all residents and announced/sign in all guests
- Responded to email inquiries regarding facility usage and resort at large
- Logged in residents complaints and escalated to respective departments for an action
- Created and updated weekly/monthly Move In/ Out of the building occupancy
- Provided residential services such as packaging, dry cleaning acceptance and retrieval, transportation options and any additional requests upon demand
- Projected a consistent image that complemented the property through appearance, performance and service orientation, while ensuring property rules and regulations are enforced
- Completed daily shift reports giving a time- stamped overview of what went on during my shift
- Created and regularly updated concierge book to ensure availability of most relevant visitors and residents information
- Coordinated with colleagues; eg Building Service, Housekeeping and security among others on issues affecting the residents like, emergency water leakages, fire alarm and Cleaning services
- Ensured Money transactions for paid services are logged and receipts prepared and shared with Call Centre- Head Office.
JOURNALIST
KTN NEWS KENYA
KENYA
04.2018 - 11.2019
- Collected, verified and analyzed news worthy information forin- house drafting and publishing
- Write and delivery news stories with reader's perspective in mind
- Conducted interviews when necessary for clients mostly life coach persons
- Engaged in field work sessions for photography and videos for news reporting
- Voice over to different in-house adverts like football andentertainment.
ADMINISTRATIVE ASSISTANT/ RECEPTIONIST
KISUMU WATERSAN
OFFICES
KENYA
01.2018 - 11.2019
- Scheduled for meetings and welcomed clients
- Managed the CEO Diary by updating on the office works and reports of the county
- Answering and forwarding phone calls to respective individuals depending on task to be done
- Preparing, organizing and storing information in paper work and digital form
- Logged daily reports of the office happening and updating the team on what's pending to be done
- Filing of documents and sometimes issuing receipts as instructed.
Education
Associate of Science - Nursing
NURSING
Dubai 10.2022 - 11.2023
A-Levels - Bachelor of Arts
INTERNATIONAL RELATIONS
Kenya 01.2018 - 12.2020
Bachelor of Arts - MASS COMMUNICATION AND JOURNALISM
NAIROBI AVIATION COLLEGE
Kenya 01.2017 - 12.2019
Certificate of Higher Education - Kenya Certificate of Secondary Education
S.T Peters Nanga Secondary School
KENYA 01.2013 - 12.2016
Skills
- COMPUTER PROFICIENCY
- COMMUNICATION SKILLS
- PROBLEM SOLVING ETHICS
- COORDINATING EXPERT
- CUSTOMER SATISFACTION
- MICROSOFT POWERPOINT
- CUSTOMER SERVICE MANAGEMENT
- OFFICE ADMINISTRATION
- TELEPHONE PROFICIENCY
- EMAIL ETTIQUETTE
- ONLINE ADVERTISING
- CASH HANDLING AND RECEIPTS GENERATION
- PROMOTION STRATEGY
- CUSTOMER ENGAGEMENT TECHNIQUES
Additional Information
- Visa status
Languages
English
Native
Timeline
Stall and Market Sales Person
KOSMAS FLOWER LLC
04.2023 - Current
Associate of Science - Nursing
NURSING
10.2022 - 11.2023
CONCIERGE AND CUSTOMER SERVICE AGENT
IFA HOTELS AND RESORT
06.2020 - 03.2023
JOURNALIST
KTN NEWS KENYA
KENYA
04.2018 - 11.2019
A-Levels - Bachelor of Arts
INTERNATIONAL RELATIONS
01.2018 - 12.2020
ADMINISTRATIVE ASSISTANT/ RECEPTIONIST
KISUMU WATERSAN
OFFICES
KENYA
01.2018 - 11.2019
Bachelor of Arts - MASS COMMUNICATION AND JOURNALISM
NAIROBI AVIATION COLLEGE
01.2017 - 12.2019
Certificate of Higher Education - Kenya Certificate of Secondary Education
S.T Peters Nanga Secondary School
01.2013 - 12.2016
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