Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

RUTHJOYCE GALVEZ

Restaurant Service Crew
Dubai

Summary

Talented kitchen leader offer over 15 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Ready to help team achieve company goals and maintain full-time position that offers professional challenges Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
years of professional experience

Work History

McDonald’s
Dubai

Restaurant Supervisor
10.2018 - Current

Job overview

  • Addressed customer complaints with professional demeanor and used communication and problem solving skills to resolve issues
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience
  • Monitored food inventory and supplies to prevent waste
  • Identified and addressed customer complaints to promote satisfaction and loyalty
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload
  • Trained new hires in food handling and safety protocols to boost knowledge and performance
  • Hired, trained and mentored staff to meet and exceed high quality standards
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout the day
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards
  • Coordinated kitchen activities with front-of-house staff for seamless and service
  • Served consistent portions following recipes and control standards
  • Developed and implemented standard operating procedures to maintain smooth operations
  • Maximized team productivity by expertly delegating tasks to kitchen staff
  • Directed activities of team of skilled kitchen workers preparing and serving meals
  • Maintained impressive number of accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions

Buca Di Beppo Restaurant
Dubai

Restaurant Team Member
05.2017 - 08.2018

Job overview

  • Ensure cooking stations are sanitized and prepped with necessary tools
  • Prepares and stores pizza dough
  • Prepares pizza sauces
  • Order supplies, maintains inventory, creates budgets to ensure profitable food cost
  • Trains other cooks in the preparations process s all meals are uniform
  • Check quality of pizzas before they are served to guest
  • Perform regular maintenance on kitchen equipment
  • Resolves customer complaints with diplomacy
  • Make sure the kitchen is clear and sanitized

Globe Telecom
Manila

Shop Specialist/ Cashier
09.2013 - 12.2016

Job overview

  • Assisted guests / clients with 100% customer’s convenience and satisfactions
  • Transact payments made by the subscribers
  • Provide necessary information regarding the accounts being asked by subscribers
  • Offer the plan for all those interested applicants who want to avail and explain al the inclusions of the plan.

Cafe Americana
Quezon City

Kitchen Head/ Barista
12.2010 - 07.2013

Job overview

  • Assisted guests / clients with 100% customer’s convenience and satisfactions
  • Accommodate and serve orders from guests / clients accurately and efficiently
  • Maintained cleanliness and orderliness of the store
  • Delivered remarkable service in a fine dining industry
  • Managing restaurant staff work schedule
  • Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
  • Monitoring inventory and ensuring that all food supplies and other restaurant essentials are in stocked
  • Conducting regular inspections of the restaurant kitchen
  • Monitoring the restaurant’s cash flow and settling outstanding bills
  • Resolving customer complaints in a professional manner

Pancake House
Pasay City

Restaurant Supervisor
12.2008 - 07.2010

Job overview

  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.

Caffe Americana SM Mall of Asia

05.2004 - 02.2007

Job overview

  • In-charge of kitchen, food preparation, cooking and cleaning
  • Ordered, checked and maintained flow of stocks necessary to smooth and safe operation
  • Responsible in receiving and inventory of supplies, delivery custodian and checking of stocks
  • Conducted daily, weekly and monthly inventory of supplies and maintained quality storage in the store

Island Cove Resort and Leisure Park
Cavite

Cashier
09.2002 - 01.2004

Job overview

  • Accurately and effectively taken order from customers and delivered client service
  • Keeper of petty cash and balanced cash flow of the store
  • Delivered customer service need diligently and satisfactorily

Mc Donals, Harrison
Manila

Cashier
08.1997 - 09.1998

Job overview

  • Delivered orders, served customers with diligence and maintained noteworthy customers service
  • Responsible in maintaining inventories and updated status of store supplies and stocks
  • Handled petty cash and kept inventory of cash balance for the store

Education

Philippine Normal University

Bachelor from Secondary Education

University Overview

Skills

Sales operations

undefined

Timeline

Restaurant Supervisor
McDonald’s
10.2018 - Current
Restaurant Team Member
Buca Di Beppo Restaurant
05.2017 - 08.2018
Shop Specialist/ Cashier
Globe Telecom
09.2013 - 12.2016
Kitchen Head/ Barista
Cafe Americana
12.2010 - 07.2013
Restaurant Supervisor
Pancake House
12.2008 - 07.2010
Caffe Americana SM Mall of Asia
05.2004 - 02.2007
Cashier
Island Cove Resort and Leisure Park
09.2002 - 01.2004
Cashier
Mc Donals, Harrison
08.1997 - 09.1998
Philippine Normal University
Bachelor from Secondary Education
3 1998
RUTHJOYCE GALVEZRestaurant Service Crew