Ruth Kekouanbop Tafre
Ras al-Khaimah,RK
Summary
Proven expertise in customer service and communication, demonstrated at Sofitel Al Hamra Beach Resort, where I excelled in resolving guest issues and enhancing satisfaction. Skilled in both protocol adherence and managing high-stress situations, I significantly improved service quality by mentoring new staff and streamlining processes.
Overview
7
7
years of professional experience
Work History
Royal Service Agent
Sofitel Al Hamra Beach Resort
04.2024 - Current
- Operated switchboard and routed incoming calls to appropriate departments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Make in room dining order taking.
- Take restaurants reservations over the phone, and via computer for guests and provided confirmation information.
- Updating customers IDs from Vicas to CID system.
Telephone Operator
Movenpick Jumeirah Beach Hotel
05.2021 - 03.2024
- Operated switchboard and routed incoming calls to appropriate departments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Followed up on customer inquiries to confirm issues were adequately addressed.
Housekeeping Office Coordinator
Pak Rotana Hotel
04.2018 - 12.2020
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
High School Diploma -
College Tcheuffa Et Fils
Cameroon07-2015
Skills
- Discretion and confidentiality
- Strong interpersonal skills
- Protocol adherence
- Exceptional communication
- Highly organized
- Stress tolerance
Additional Information
Ability to manage staff, training new employees and developing personal growth opportunities.
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Royal Service Agent
Sofitel Al Hamra Beach Resort
04.2024 - Current
Telephone Operator
Movenpick Jumeirah Beach Hotel
05.2021 - 03.2024
Housekeeping Office Coordinator
Pak Rotana Hotel
04.2018 - 12.2020
High School Diploma -
College Tcheuffa Et Fils
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