RUTHY NAGAL
E-Commerce and Customer Relations Specialist
Dubai
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
Professional with strong expertise in building and maintaining client relationships, ensuring customer satisfaction, and resolving issues efficiently. Proven ability to collaborate with teams, adapt to changing needs, and deliver results. Skilled in communication, conflict resolution, and CRM software. Known for reliability, adaptability, and customer-centric approach.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
E-Commerce and Customer Relations Specialist
Confidential Employer
Dubai
01.2022 - 02.2025
- Boosted Customer Retention: Reduced churn rate by 15% through targeted retention strategies and enhanced loyalty programs.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Optimized Website Performance: Updated and managed website content to ensure a seamless user experience, driving higher traffic and conversion rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased Brand Awareness: Created and distributed monthly newsletters, boosting open rates by 30% and fostering stronger customer relationship.
Front Desk Officer
Clinique La Corniche
Casablanca
08.2020 - 11.2020
- Supported Medical Teams: Facilitated seamless documentation and administrative workflows for doctors and nurses, contributing to operational efficiency
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Improved guest communication by designing and implementing a comprehensive information package, available at the front desk and in-room directories.
- Conducted financial audits on scheduled basis.
- Managed front desk maintenance of client records and lab data.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Customer Service Representative
Concentrix
Quezon City
06.2015 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Team Leader
VXI Global Holdings
Quezon City
04.2012 - 02.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Internal/External Auditor
Ray Marketing Inc
Quezon City
02.2001 - 03.2005
- Verified accuracy, compliance and completeness of team auditing work.
- Trained junior auditors in best practices, improving overall team performance and skill sets.
- Conducted thorough reviews of financial statements, ensuring compliance with GAAP and other regulatory requirements.
- Built strong relationships with clients, fostering trust and open communication to facilitate accurate audits.
- Presented clear, concise audit findings reports to management, detailing observations and recommended corrective actions for identified issues.
Education
Bachelor of Science - Accountancy
01.1996 - 03.2025
Skills
Complaint handling
Calm and professional under pressure
Multitasking
Shipping and receiving
Customer service
Problem-solving skills
Account updates
Inter-department collaboration
Schedule management
Paperwork processing
Complaint resolution
Complaint handling
CRM software
Multi-line phone talent
Account management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leavePersonal development programsLanguages
English
Upper intermediate (B2)
French
Elementary (A2)
Japanese
Elementary (A2)
Arabic
Elementary (A2)
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Documented and resolved conflict issue which led to Positive results
Software
Zoho, Salesforce, and Microsoft Office Suite
Interests
Stock Market
Crypto
Timeline
E-Commerce and Customer Relations Specialist - Confidential Employer
01.2022 - 02.2025
Front Desk Officer - Clinique La Corniche
08.2020 - 11.2020
Customer Service Representative - Concentrix
06.2015 - 03.2019
Team Leader - VXI Global Holdings
04.2012 - 02.2015
Internal/External Auditor - Ray Marketing Inc
02.2001 - 03.2005
National College of Business AndArts - Bachelor of Science, Accountancy
01.1996 - 03.2025