Rwan Amien
Knowledge Management Specialist
Abu Dhabi
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Knowledge management professional and full-cycle project manager with a decade of experience in positioning organizations for knowledge-driven competitive advantage. Recognized for building KM departments and teams from the ground up, boosting information flows by 30%, and elevating technology awareness by 70%. As a bilingual communicator fluent in English and Arabic, excel in stakeholder engagement and business systems analysis. Expertise lies in partnering with diverse industry clients, accurately identifying needs, pain points, and objectives, and creating tailored knowledge management programs. Dedicated to cultivating knowledge-sharing cultures and have a proven track record of leading KM initiatives from end to end, resulting in enhanced knowledge capital capture, management, sharing, and accessibility. Specialize in streamlining processes, developing essential tools, and providing comprehensive training on KM best practices, ensuring organizations maximize the value of their intellectual assets.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Volunteer Knowledge Management Subject Matter Expert (SME) | Volunteer KM Course Instructor & Consultant
Sudanese Knowledge Society (SKS)
Khartoum
11.2012 - Current
- Championed knowledge management concepts, methods, and values across Sudanese community (institutions, organizations, peoples)
- Maximized KM awareness and shared best practices by developing and conducting training sessions/workshops, building strong online and social media engagement, and serving as advisory body for private/public sectors
- Accelerated Society expansion, securing 80% increase in membership and 50% growth in partnerships within one year
- Increased organizational efficiencies 5% via effective instruction of KM in areas of project management
- Developed and deployed SOPs and guidelines for knowledge management processes
- Enhanced technology team knowledge base by enabling collection, structuring, sharing of information, expertise, and best practices
- Fueled applications development by applying KM solution-identifying requirements and directly aligning with enterprise objectives
- Enabled citizen involvement in research by designing citizen science approach model for KM implementation with citizen science projects
- Presented citizen science approach model at 10th biennial ICAT (International Network on Appropriate Technology) conference and conducted three sessions with institutes interested in citizen science.
Knowledge Management Specialist, UNDP Sudan Country Office | Knowledge Management Architect (promoted)
United Nations Development Programs (UNDP)
Khartoum
12.2019 - 07.2023
- Identified need for knowledge management system in UNDP Sudan environment
- Executed knowledge audit, performed as-is assessment, and determined stakeholder pain points, requirements, and goals
- Created and delivered comprehensive knowledge management program proposal for UNDP country office, including gap analysis, culture and technology-related gap mitigation, implementation plan roadmap, and KM tactics and strategies
- Increased performance by 30% in one year and enhanced transparency and engagement by developing monitoring tool for projects and candidates, subsequently adopted by entire team
- Transform and design Origami structure (people Meta-Data approach) into technology platform and collaborated with software development to create AI-driven applications to facilitate team building, performance management, project tracking, and budget overview
- Expanded staff knowledge management skills by creating tailored KM training
- Facilitated development of knowledge partnership strategy for Accelerator Lab Sudan.
Senior Knowledge Management Specialist
RIDA Mining Group
Khartoum
06.2021 - 06.2022
- Built organization's Knowledge Management Department and top-talent three-member team from ground up
- Created and drove KM vision, communication strategy, and future-state plan
- Designed and developed customized KM strategies, systems, and tactics, including operational structures and governance
- Maximized knowledge management awareness and communicated new company opportunities
- Conceived realistic, time-phased KM roadmap and timeline (phased implementation plan)
- Improved strategies targeting technical knowledge gathering, interpretation, and cadence across stakeholder groups by providing technical leadership on traditional and digital learning approaches
- Held end-to-end ownership over KM initiatives, including content strategy projects and learning documentation and sharing projects.
Senior Information Technology Business Analyst | Systems & Applications Team Leader (promoted)
Aletegahat Elmotadeda Group
Khartoum
06.2015 - 08.2021
- Directed organization's top-performing five-member ERP system team in delivering business analyses regarding ERP development and execution, including requisite documentation for full project lifecycles, spanning concept to client/solution delivery
- Designed and implemented 85% of new ERP system within 6-month period
- Raised technology awareness 70% by training and motivating employees via workshops and informal sessions
- Increased corporate profitability 12% and helped automate entire company from legacy systems to fully paperless transactions
- Established MIS from ground up, involving business analysis and needs requirements
- Ensured seamless integration of corporate initiatives by strengthening cross-functional collaboration with internal/external stakeholders
- Devised and executed high-performing ERP and workflow system
- Achieved 31.5% excellency score and 'Excellent Organization' designation by successfully implementing ISO standard 9001 and European Excellence Model (EFQM) into IT department
- Expanded end-user knowledge of ERP System module functionalities by facilitating development and delivery of in-house training
- Confirmed fulfillment of Alategahat Group requirements for configuration systems modules
- Maximized customer satisfaction via diligent follow-up on unresolved ERP-related issues and driving resolution
- Enhanced performance transparency by preparing reports on system support function activities/achievements for leadership
- Awarded promotion from Systems & Applications Team Leader in 2017 in acknowledgment of exceptional performance.
Project Manager & Psychosocial Research Supervisor
War Child Holland (WCH)
Khartoum
04.2013 - 05.2015
- Spearheaded critical project involving work with war-ravaged children and minors
- Managed eight-member team of direct reports
- Optimized project effectiveness by developing and implementing annual work plans, ensuring work plan activity adherence to budgetary requirements, and monitoring/evaluating all research activities
- Increased capabilities in rural/underdeveloped areas by devising and deploying Information & Communications Technology (ICT)
- Boosted program participation 70% within 12-month period
- Ensured milestone and deadline achievement by overseeing all procedures/protocols from development through post-launch support
- Sustained program effectiveness by executing Quality Assurance (QA) efforts
- Mitigated risk by designing and implementing risk management strategies.
ERP System Analyst
White Nile Sugar Company Ltd
Khartoum
01.2012 - 12.2012
- Collaborated with upper management to drive strategy and implement new processes.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Organized system operating procedures to strengthen controls.
- Developed diagrams to describe and lay out logical operational steps.
- Researched and adopted new technologies to add value to existing offerings.
Junior Knowledge Management Officer
Kenana Engineering And Technical Services (KETS)
Khartoum
05.2011 - 12.2011
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
- Transmitted documents, organized revisions and tracked changes.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Supported policy generation by framing and interpreting internal business data.
- Worked with stakeholders to lend insight regarding custom knowledge assets and advisory services.
Education
MBA - Business Administration
11.2011 - 04.2013
Bachelor of Science - Management Information Systems
07.2006 - 04.2011
Skills
Knowledge Management Strategy/ Roadmap/Gap analysis
Process Improvement
Enterprise Resource PlanningCross-Functional CollaborationTraining and Development
Critical Thinking
Attention to Detail
Flexible and Adaptable
Excellent Communication
Planning and Coordination
Teamwork and Collaboration
Problem-Solving
Knowledge of content management
Knowledge management
Websites
Certification
Knowledge Management & Big Data in Business Certification
Papers
The Impact of Knowledge Management (KM) on Kenana Engineering and Technical Services (KETS) Projects.
- Identified impact of KM on KETS projects, explored benefits of KM on project-oriented companies, and examined the perception of relevant employees and staff.
Training
- Agile Certified Practitioner Preparatory Course, Khartoum, Sudan 2022
- Project Management Professional Preparatory Course, Khartoum, Sudan 2022
- Knowledge and Innovation Transfer through Technology Transfer Offices (TTOs): Approaching the Entrepreneurship support through the design of business laboratory Training, Chisinau, Moldova 2022
- Support and Follow Up of Trained Cadre in Their Dissemination of Knowledge & Communication Training, Khartoum, Sudan 2018
Conferences and Summits
- Knowledge Summit 2023, Dubai, UAE - Guest
- 10th International Conference in Appropriate Technology (ICAT) 2022, Khartoum, Sudan - Speaker
- ICARDA-Morocco - Learning Route Travelling Workshop 2022, Rabat, Morocco - Participant
- Artificial Intelligence for Collective Intelligence (AI4CI) 2022, Doha, Qatar - Speaker
- Educational Reform in Sudan Workshop 2016, Omdurman, Sudan - Guest
- 6th International Conference in Appropriate Technology (ICAT) 2014, Nairobi, Kenya - Guest
- Knowledge and Innovation: Technology, Pedagogy, and Culture Workshop 2014, Khartoum, Sudan - Guest
- Knowledge Management Capacity in Africa (harnessing tools for development and innovation) Workshop 2012, Khartoum, Sudan - Speaker
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Knowledge Management & Big Data in Business Certification
03-2023
Senior Knowledge Management Specialist - RIDA Mining Group
06.2021 - 06.2022
Knowledge Management Specialist, UNDP Sudan Country Office | Knowledge Management Architect (promoted) - United Nations Development Programs (UNDP)
12.2019 - 07.2023
Knowledge Audits Certification
06-2017
Senior Information Technology Business Analyst | Systems & Applications Team Leader (promoted) - Aletegahat Elmotadeda Group
06.2015 - 08.2021
ITIL v3 Foundation Certification
11-2013
Project Manager & Psychosocial Research Supervisor - War Child Holland (WCH)
04.2013 - 05.2015
Volunteer Knowledge Management Subject Matter Expert (SME) | Volunteer KM Course Instructor & Consultant - Sudanese Knowledge Society (SKS)
11.2012 - Current
ERP System Analyst - White Nile Sugar Company Ltd
01.2012 - 12.2012
University of Khartoum - MBA, Business Administration
11.2011 - 04.2013
Junior Knowledge Management Officer - Kenana Engineering And Technical Services (KETS)
05.2011 - 12.2011
Ahfad University For Women (AUW) - Bachelor of Science, Management Information Systems
07.2006 - 04.2011