RYAN DARRYL PINTO

Regions Managed: UAE, Sri Lanka, KSA, India, Kenya, South America

• Led complete HR operations for a multi-regional workforce of 100+ employees, spanning 6 countries.
• Spearheaded end-to-end recruitment, growing headcount from 35 to 100 within 24 months to support strategic expansion.
• Managed global onboarding and offboarding processes, including terminations, resignations, exit interviews, and grievance resolution, ensuring full compliance with local labor laws across all operational regions.
• Oversaw payroll processing for all employees, ensuring accurate and timely execution across multi-currency, multi-jurisdictional payrolls.
• Handled visa processing, work permits, and end-of-service settlements for employees, including compliance with regulatory frameworks.
• Administered and managed all employee benefits, including medical insurance schemes, performance-based bonuses, and leave entitlements.
• Collaborated closely with the legal department to ensure resolution of all labor relation issues and uphold compliance with global employment regulations.
• Responsible for company licensing and legal documentation, including renewals and audit readiness across all international offices.
• Acted as a key liaison for executive leadership, providing actionable HR data and workforce analysis to the CEO and divisional heads for strategic planning.
• Directed a team of HR Assistants, Administrative Officers, Drivers, and a Document Controller, ensuring efficient internal operations and service delivery.
• Delivered cross-functional HR reporting and policy updates, facilitating internal communications and organizational transparency.

• Managed end-to-end HR operations for 150+ in-house employees across recruitment, onboarding, payroll, offboarding, and leave administration.
• Led a team of HR Executives and Public Relations Officers (PROs) to ensure daily HR services met defined Service Level Agreements (SLAs) and compliance standards.
• Provided strategic HR support and legal advisory services to key clients across sectors including banking, law enforcement, logistics, and finance.
• Served as an HR Business Partner for the German Pavilion at Dubai Expo, ensuring full legal compliance, staffing, onboarding, and day-to-day HR support.
• Delivered recruitment solutions for internal and external clients across industries such as hospitality, retail, transportation, and financial services, handling roles from entry-level to executive.
• Ensured all HR activities met ISO and UAE labor law compliance, including visa processing, documentation, and employee relations management.
• Played a key role in digital transformation projects, collaborating with IT to automate manual HR tasks and streamline client HR processes.
• Acted as a single point of contact for HR and legal service delivery for multiple SMEs and multinational clients.

• Supported the end-to-end recruitment cycle for Executive staff, and mid-to-junior level positions, across aviation and corporate functions.
• Conducted candidate screening, shortlisting, and online assessments, maintaining a shortlist-to-hire ratio of 3:1 through effective pre-assessment methods.
• Managed and maintained an employee database of 5,000+ records, generating custom reports for HR management teams.
• Handled onboarding formalities for Pilots, Executive roles and mid to junior level roles including documentation, background checks, system onboarding, and induction scheduling for new hires across global offices.
• Provided first-line HR support by responding to internal and external HR-related queries, improving query response time by 30%.
• Delivered onboarding and process training to new HR team members, resulting in a 25% reduction in onboarding errors and increased team efficiency.

• Delivered weekly orientation sessions for 100+ new employees, ensuring consistent communication of company policies, HR procedures, and cultural integration.
• Managed end-to-end onboarding logistics for international hires, including visa processing, relocation support, UAE ID registration, medical checks, and housing arrangements, achieving a 98% satisfaction rate in onboarding feedback.
• Coordinated across cross-functional teams (IT, Facilities, Security, Operations) to ensure seamless onboarding and system access for all new hires on day one.
• Oversaw onboarding of UAE National Development Program participants, handling documentation and support for 100+ Emirati joiners annually, while aligning with national workforce development initiatives.
• Conducted license verification for aviation professionals by liaising with international aviation authorities, ensuring compliance with global aviation standards.
• Maintained HR documentation by performing monthly file audits, ensuring 100% compliance with internal audit standards and legal requirements.
• Organized employee recognition and rewards programs, increasing internal engagement and participation by 40% over a 12-month period.
• Consistently met tight onboarding SLAs in a high-volume, multinational environment with high compliance and service delivery expectations.

• Served as the first point of contact for over 200 employees and new joiners weekly, addressing a wide range of HR-related inquiries including onboarding, exit processes, HR letters, visa status, leave policies, and payroll queries.
• Delivered high-quality, customer-focused HR support in a fast-paced, multicultural environment, consistently achieving >95% employee satisfaction in service feedback.
• Appointed as the single point of contact for resolving new joiner queries related to government processes, ensuring accurate communication of procedures and timely documentation.
• Handled complex employee concerns with discretion and professionalism, supporting management in disciplinary cases and grievance handling, in line with internal HR policies.
• Maintained accurate employee data and processed documentation for onboarding, offboarding, leave management, and end-of-service, supporting a workforce of 500+ multinational staff.
• Liaised with internal departments (Payroll, PRO, Admin, Recruitment) to ensure resolution of employee issues within tight SLAs, often under high-pressure or time-sensitive conditions.
• Recognized for managing challenging situations professionally, including handling high-pressure scenarios involving last-minute visa issues, onboarding delays, and employee complaints.