Ryan Endozo
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Service Crew/Crew Trainer
JOLLIBEE UAE
12.2017 - 04.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
Office Assistant
D.O. Plaza Holdings, Inc.
03.2017 - 12.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Delivered clerical support by handling range of routine and special requirements.
- Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Supported staff on special assignments and ad hoc projects.
- Assisted with onboarding of new employees.
Service Crew Cum Maintenance
McDonald’s Lemery Branch
07.2015 - 02.2017
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Industrial Technology Major in Electrical -
Laguna State Polytechnic University
PhilippinesSkills
- Customer Service
- Employee Training
- Cash Handling
- Coaching and Mentoring
- Team leadership and supervision
- Workforce Management
- Policies and Procedures
- Relationship Management
- Continuous Development
- Clear Communication
- Work Coordination
- Delegating Work
Timeline
Service Crew/Crew Trainer
JOLLIBEE UAE
12.2017 - 04.2024
Office Assistant
D.O. Plaza Holdings, Inc.
03.2017 - 12.2017
Service Crew Cum Maintenance
McDonald’s Lemery Branch
07.2015 - 02.2017
Industrial Technology Major in Electrical -
Laguna State Polytechnic University
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