RYAN MORAES
Dubai
Summary
To be a part of an organization that focuses on client satisfaction and client retention, and to use my interpersonal skills to achieve my goals. To learn as much as possible so that I may attain my goals both personally and professionally.
Overview
19
19
years of professional experience
Work History
Asst F&B Manager
Donatello Al Barsha
2022.04 - Current
- Improved overall service quality by conducting regular performance evaluations of staff members, identifying areas for development, and providing constructive feedback.
- Utilized effective marketing strategies to attract new customers and increase brand awareness in the local market.
- Supported a positive work environment, fostering strong teamwork and employee morale.
- Maintained a safe working environment for all employees by prioritizing adherence to established safety protocols and procedures.
- Enhanced overall guest experience with attentive service and prompt resolution of issues.
- Increased customer satisfaction by implementing innovative food and beverage service techniques.
- Collaborated effectively with other department managers to ensure smooth coordination across various hotel functions related to F&B operations.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
RESTAURANT & BAR MANAGER
Holiday Inn Al Barsha
2016.04 - 2022.04
- Responsible for day-to-day operation of the outlet, preparing weekly duty roster, inventory control, promoting the outlet through social media, ensuring HACCP compliance, providing training, and delivering personalized service to guests.
SUPERVISOR
Holiday Inn Abu Dhabi, Downtown
2011.07 - 2015.06
- Responsible for day-to-day operation, preparing weekly duty roster, inventory control, assisting outlet manager with promotions, and ensuring HACCP compliance.
BAR TENDER/SERVER
Peninsula Grand Hotel
2010.12 - 2011.06
- Responsible for preparing drinks, maintaining hygiene, and day-to-day operations.
BARTENDER
Manchester United café bar
2009.01 - 2010.11
- Responsible for ordering daily stock, maintaining inventory, preparing drinks, and ensuring hygiene of the outlet.
BAR TENDER/SERVER
Indigo Restaurant
2007.11 - 2009.01
TEAM LEADER
Prominent Solutions BPO
- 2007.10
TR. BAR TENDER
Bombay Gym Khana
2005.07 - 2006.06
- Assisted Sr
- Bartender and learned about the hospitality industry.
Education
Diploma in Bartending -
Cocktails & Dreams
Mumbai, India06.2005
HSC (Higher Secondary Certificate) -
St. Dominic Savio
Mumbai, India03.2004
Skills
- Team Management
- Marketing Skills
- Menu Planning
- Conflict Resolution Skills
- Time Management
- Food and Beverage Operations
Timeline
Asst F&B Manager
Donatello Al Barsha
2022.04 - Current
RESTAURANT & BAR MANAGER
Holiday Inn Al Barsha
2016.04 - 2022.04
SUPERVISOR
Holiday Inn Abu Dhabi, Downtown
2011.07 - 2015.06
BAR TENDER/SERVER
Peninsula Grand Hotel
2010.12 - 2011.06
BARTENDER
Manchester United café bar
2009.01 - 2010.11
BAR TENDER/SERVER
Indigo Restaurant
2007.11 - 2009.01
TR. BAR TENDER
Bombay Gym Khana
2005.07 - 2006.06
TEAM LEADER
Prominent Solutions BPO
- 2007.10
Diploma in Bartending -
Cocktails & Dreams
HSC (Higher Secondary Certificate) -
St. Dominic Savio