Ryanglen Furtado

• Maintained strong working relationships with local and import vendors to obtain favorable contract terms and improved payment terms. Improved supplier reliability and performance with rigorous evaluation and feedback mechanisms.
• Managed a diverse supplier base to mitigate risk and ensure continuity of supply.
• Monitored inventory levels and avoided shortages with timely replenishment of stock.
• Conducted regular supplier audits to ensure compliance with company standards and industry regulations.
• Involved in procurement of diverse range products from lamb, beef, poultry, Peruvian products to Sea Food products (under homer brand), Bakery, Italian Cheese and a lot more.
• Established and maintained accurate records of purchases, pricing and payment terms.
• Evaluated supplier proposals for quality, price, and reliability to select the best value option for the organization.
• Evaluated product sales performance to provide accurate reports and identify improvement opportunities in selling.
• Collaborated and consulted with internal stakeholders for improved procurement processes.
• Analyzed and researched market trends and price fluctuations prior to doing local or import procurement .
• Ensured timely delivery of materials by closely monitoring vendor performance and proactively addressing potential issues.
• Involved with new import product registration with Dubai Municipality, product label confirmation (bilingual), import documentation regulations and working closely with clearance team to ensure shipments are cleared on time.
• Managed supplier, sales and customer service complaints with a calm nature, by providing clear communication and with an acute problem-solving ability.
• Effectively contributed in approx 15-18% import procurement cost savings from Q1 2023 till date, by negotiating better prices with suppliers and reducing freight costs.
• Performed monthly reconciliation of open purchasing orders.
• Responsible for Landed cost calculation and working with my team to set up catalog selling prices on monthly basis.
• Collaborated with Accounts Payable to formulate monthly payment budgets and to help improve department revenue.
• Assisted in the Go Live for Indoguna Oman SAP run (June 2023 - July 2023). Successfully trained the team as well on how to use the Purchasing T-Codes
• Generated reports like Below/under cost selling, brand wise monthly revenue, daily stock movement, upcoming shipment arrivals and purchasing activities in SAP for senior management review and approval.
• Instrumental in liasing new brands (like Red Lips, Casa Radicci, JAC WAGYU) etc from start to finish to improve company product portfolio, based on market trends.
• Trained and mentored junior staff members on best practices in purchasing management, contributing to their professional development and growth in a short span of time.
• Wrote standard operating procedures for department.
• Skilled at working independently and collaboratively in a team environment.
• Worked flexible hours across night, weekend, and also assisted during public holidays.

• Oversaw and managed purchasing of local Packaging materials, Raw Materials, Consumables by creating Purchase Orders in SAP and coordinating with QAHSE team and Stores team for their requirements
• Worked with stores team to plan for buffer stock and negate any OOS issues
• Worked regularly with local vendors in negotiating prices from time to time and improving credit terms
• Worked with internal departments such as finance, sales, and operations to resolve issues and concerns.
• Brought about 5% savings in Raw Material purchase in Q3 and Q4 of 2021 as well as 5% savings in consumables and packaging items in the same period. Brought 7% savings in Q1 & Q2 of 2022 for both Raw Material Purchase as well as Consumables.
• Tracking orders & continuously following up with suppliers to ensure delivery was done on time.
• Oversaw purchases for MENA region like KSA, Kuwait, Egypt for their regular purchases like consumables, raw materials and packaging items and scheduled delivery to said region
• Analyze invoices to ensure accuracy of goods delivered post GRN. Also ensured invoices were processed on time and in turn suppliers were paid on time
• Responsible for analyzing end to end solutions to support and build sound working relationships with internal stakeholders and Senior Management
• Also managing direct, indirect Procurement activities, CAPEX while working with plant manufacturing operations, logistics,marketing and demand planning department.
• Monitored pricing trends and negotiated pricing to optimize profitability.
• Input, analyzed and reported on data covering all aspects of procurement operations.
• Optimized inventory management by implementing just-in-time purchasing strategies, reducing stock holding costs without compromising on availability.
• Sourced high-quality products by establishing stringent selection criteria for potential suppliers based on quality, price, and service reputation set by company standards.

• Negotiated contract terms and awarded supplier contracts to achieve optimum business profits.
• Oversaw and managed purchasing of local Packaging materials, Ingredients for Production use, Managed Fresh Fish Imports on a weekly basis, purchase of Engineering items for new factory in DIP including electronics, machined parts etc by creating Purchase Orders in ERP system
• Co-ordinated with Demand Planner in ensuring OOS issues were minimized
• Absolutely minimized disposal issues with regards to Fresh Fish Imports by working with Production, Sales and Supply chain team
• Helped in preparing user training instructions for online purchase requisitions as well as outlining the format for Purchase orders in SAP HANA for the company (prior to SAP Go Live in Magenta) in Q1 of 2021.
• Evaluated procurement processes and used results to improve workflows and procedures.
• Built relationships with vendors to negotiate ideal terms for purchases.
• Collaborated cross-functionally to identify opportunities for improving efficiency in purchasing procedures.
• Achieved cost savings by conducting thorough market research before initiating the purchasing process.
• Utilized software to order, track and invoice product shipments.
• Ensured compliance with organizational policies, legal requirements, and industry standards in all procurement activities.

• Forecasted ordering requirements for Beverages on a frequent basis and contacted suppliers directly
• Handled top beverage brands like Monin, Voss Water, AlAin Milliat, Eliya Coconut Water, Acqua Morelli, Cafe Richards, Revolution Tea, Cappuccine Powders, Jing Tea, Goldberg Mixes, Effect Energy Drink etc
• Checked stock details frequently along-with stock availability and ensured stocks were depleted on FIFO basis
• Did local purchases within UAE and contacted suppliers directly
• Planned & scheduled timely pickup as well as arrival of shipments via air, sea, courier etc with freight forwarders
• Regularly negotiated freight rates and helped lower freight costs in Q2, Q3 & Q4 of 2019
• Worked with Brand Managers to help secure better discounts on respective beverage brands
• Worked with import/export team to have items cleared upon arrival in Dubai (air,sea,courier)
• Did deep dive analysis for low sales, lost sales as well as prepared sales report for quarterly and half yearly basis for all beverage brands
• Was recognized in 2019 for helping in minimizing wastage of beverage products by 70%
• Developed excellent working knowledge of industry trends and improvements in processes.
• Did Shelf life study process to help improve/increase shelf life of Monin (retail and HORECA) SKU import.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.
• Reduced material costs by negotiating favorable terms with suppliers.
• Coordinated with finance and budgeting departments to align procurement strategies with fiscal objectives.

• Built positive customer rapport through friendly, professional communication.
• Supported and helped Amazon.com Sellers with creating and setting up their selling accounts, selling items, assisted with customer centric issues regarding sales.
• Effectively assisted seller queries via email correspondence and through phone calls
• Maintained a good positive response rate for effective Seller satisfaction from June 2014 – Mar 2015 and lowest reopen rate for May to Aug 2015
• Assisted and supported team members in meeting their targets regularly as well as process related queries
• Drove Average Response Time metric in my team, which aimed at effectively meeting service levels
• Updated Standard Operating Procedures, Creating Blurbs and Updating Help pages with latest information thereby improving the process effectively

Rewards and Recognition:

January 2014: Cleared the Amazon Operations Readiness Test (ORT exam) to be certified as a Seller Support Associate. August 2014 and September 2014: Recognized for having a high positive response rate(high seller satisfaction) of 98% and 93.5%(success rate) for the month of August and September.

• Installed, configured and maintained high-performing multiplatform technologies.
• Carried out new hardware installations and updates, keeping systems functional and secure.
• Designed, managed, and implemented Windows server 2003 R2, storage and network infrastructure solutions
• Daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes, reviewed system and application logs, and verified completion of scheduled jobs such as backups

• Configured, implemented and installed computer system to meet operational needs.
• Provided trouble shooting solutions along with data entry and hardware support
• Involved with the administration aspects of the company, preparing quotations and LPO's and also managed the accounting of the company
• Receiving job inquiries from clients and forwarding them to sales Checking prices with sales & manager before preparation quotations and forwarding to clients
• Resolved issues related to operational components for LAN, WAN and voice systems.