Saad Abbasi
Restaurant Supervisor
Dubai
Summary
Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Overview
7
7
years of professional experience
Work History
Restaurant Supervisor
Mastani Restaurant, ALMULLA GROUP
Abu dhabi
01.2022 - Current
- Screening, interviewing, hiring, and training restaurant staff
- V Managing restaurant staff's work schedules
- V Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
- V Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
- V Checking in on dining customers to enquire about food quality and service
- Monitoring inventory and ensuring that all food supplies and other
- Restaurant essentials are adequately stocked
- V Monitoring the restaurant's cash flow and settling outstanding bills
- V Reviewing customer surveys to develop and implement ways to improve customer service
- V Resolving customer complaints in a professional
Restaurant supervisor
B&B Restaurant
Dubai
12.2018 - 05.2020
- Supervision, training and coordination of food and beverage employees
- Holding keys for the security of gamin, bar and bottle shop areas
- Entry/supervision of entries in accounting records required to be kept and maintained under the relevant industry standards
- Responsibility for gaming conduct and internal parts of machines
- Attendance/operation of a gaming machine terminal
- Arranging of remedial repairs to gaming equipment
- Confers with managers to coordinate activities with other establishment sections
Restaurant supervisor
Melt and Roast restaurant Tecom
Dubai
04.2018 - 10.2018
- Organising the cleaning bar areas, glasses and equipment
- Preparing and mixing a range of sophisticated drinks
- Taking reservations, greeting and seating guests
- Maintain stock control
- Practicing proper workplace health and safety procedures
- Communicate effectively with customers and fellow staff
- Monitoring staff rosters, performance and resolving any grievances
- Respond to customer requests in a professional and timely manner
Restaurant cashier cum shift supervisor
B&B Restaurant
Dubai
01.2015 - 01.2018
- Performing basic math calculations such as adding up bills or calculating the change due on a purchase
- Taking orders from customers who have placed their orders with the wait staff
- Handling cash transactions accurately and efficiently at a cash register or POS system
- Processing credit card payments by entering transactions into a computer system or swiping cards through a point of sale (POS) terminal
- Handling customer complaints or questions regarding menu items
Head Waiter
Lenox Hotel and Restaurant
Naran
01.2013 - 01.2014
- Check that all amenities and utensils are properly stocked and inspected
- Assist guests on their respective requests and deliver based on their ability
- Possess knowledge to up sell, well-versed in all aspects of the menu.
Education
Higher National Diploma - Computer Science
FG Fazaia secondry school
Kala bagh, Abbottabad, PakistanSkills
CORE SKILLSProblem SolvingMotivationalWork AttitudeEmotional IntelligenceProblem /situationAnalysisConsistency andReliabilityTraining StaffCOMPUTER SKILLMs Office ,ExcelWordPower-pointPhoto-shopCompiling MailsInternet BrowsingHARD SKILLFamiliarity with translation softwareProgramsFamiliar with legal systems both inThe US and abroadInnovation and ability toLearnOrganizational skills forWorkCommunicationTime managementTeam playerSKILLSExcellent customer serviceCommercial awarenessFlexibilityGood interpersonal skillsCommunication skillsProblem-solving skillsOrganisational skillsTeamwork skills
Staff Scheduling
Sales operations
Staff Scheduling
Restaurant policies and procedures
System implementation
Team coordination
Staff Management
Recruitment
Accomplishments
- PIC level 3 (Person in-charge)
- EFST (Essential Food Safety Traning)
- Principal of HACCP (Hazard, Analysis, Critical Control Point)
- Food Safety Course
- Guest Service
Timeline
Restaurant Supervisor
Mastani Restaurant, ALMULLA GROUP
01.2022 - Current
Restaurant supervisor
B&B Restaurant
12.2018 - 05.2020
Restaurant supervisor
Melt and Roast restaurant Tecom
04.2018 - 10.2018
Restaurant cashier cum shift supervisor
B&B Restaurant
01.2015 - 01.2018
Head Waiter
Lenox Hotel and Restaurant
01.2013 - 01.2014
Higher National Diploma - Computer Science
FG Fazaia secondry school