SAAD ALAOUI
CUSTOMER SERVICE
RABAT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Customer Service Officer
ALRAHHAL AGENT LLC
RABAT
01.2022 - Current
- Promoted company brand and unique offerings through personalized customer service
- Resolved concerns with products or services to help with retention and drive sales
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Assisted call-in customers with questions and orders
- Communicated with clients regarding account services, statements, and balances
- Set up service appointments to handle advanced technical concerns at customer locations
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track
- Responded to customer calls and emails to answer questions about products and services
- Answered customer telephone calls promptly to avoid on-hold wait times
Sales Consultant
ZARA
CASABLANCA
07.2021 - 12.2021
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Maximized customer retention by resolving issues quickly
- Retained consistent client base by conducting market research to develop brand strategy
Education
High School Diploma -
OMAR ALKHAYAM
MOROCCO 09.2020 - 06.2021
Skills
- POWER POINT
Hobbies
Sport
Travel
Timeline
Customer Service Officer
ALRAHHAL AGENT LLC
01.2022 - Current
Sales Consultant
ZARA
07.2021 - 12.2021
High School Diploma -
OMAR ALKHAYAM
09.2020 - 06.2021
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