SAAD ELABDINY

I specialize in managing end-to-end onboarding processes for restaurants across the MENA region, focusing on seamless integrations between POS systems and UrbanPiper. I handle both upstream and downstream integrations, ensuring efficient communication between POS platforms and multiple food delivery aggregators.

I lead technical onboarding and mapping processes for top-tier aggregator platforms including:
HungerStation, Talabat, Jahez, Mrsool, The Chefz, Careem, Keeta, Noon Food, and EatEasy.

Regional Expertise:
Delivered integration and onboarding solutions across Saudi Arabia, Kuwait, UAE, Bahrain, Qatar, and Egypt, maintaining local operational compliance and service quality for each market.

Key Responsibilities:

1- Conduct POS integration and menu mapping for multi-brand and single-brand setups
2- Configure and test real-time data flow between POS systems and UrbanPiper

3- Delivered technical product training to clients and internal teams to ensure post-go-live autonomy

4- Identified and resolved integration issues, improving platform efficiency and client satisfaction

5- Acted as a cross-functional liaison between product, support, and client teams to align go-live readiness

• Conducting thorough assessments to understand the technical requirements and challenges of potential clients
• Maintaining an in-depth understanding of the technical features and capabilities of our products or services
• Using a consultative approach to sales by offering tailored solutions that address the specific needs and objectives of each client
• Collaborating with internal technical teams to address client concerns, provide technical expertise, and deliver solutions that meet client expectations
• Managing client accounts and ensuring customer satisfaction through proactive engagement, regular check-ins, and responsiveness to client inquiries and requests
• Identifying opportunities for upselling or cross-selling additional products or services to existing clients based on their evolving needs and objectives
• Gathering feedback from clients to understand their experiences, preferences, and areas for improvement, and relaying this information to relevant internal teams for action
• Meeting or exceeding sales targets and objectives by effectively leveraging technical expertise and building strong client relationships to drive revenue growth

• Exceeding sales goals by an average of 17% every quarter in 2021
• Providing ongoing support to clients by communicating and conducting visits to ensure relationships are supported
• Share insights and activities of competitors with respective internal departments
• Creating a robust pipeline and improved closing rate by 11% in my first six months
• Collaborating across Sales, Marketing and Operational functions to ensure successful promotion of new clients
• Managing the day-to-day sales activities to achieve sales targets through profitable business relationships
• Communicating with the finance team to ensure for prompt collections and avoid overdue payments from the clients
• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.

• Implemented an efficient sales funnel, directly increasing sales by 30% in 2018
• Negotiated contracts and close agreements to maximize mutual interest
• Conducted a range of new business meetings to deliver qualified sales leads
• Found gaps and opportunities in marketing support with actionable recommendations
• Developed strong relationships with internal and external customers
• Prepared and Delivering presentations and demonstrations to prospective clients
• Negotiated prices, terms of sale and service agreements.
• Achieved higher client satisfaction ratings through consistent communication and problem resolution.

• Conducted potential leads to establish rapport and arrange meetings
• Supported customers through the sales journey and beyond into account management
• Updated the CRM with daily pipeline
• Developed new accounts and/or expand existing accounts
• Shared insights and activities of competitors and market
• Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
• Came up with detailed plans to enhance sales management and prioritize long-term business goals.