Hexagon (Infor) EAM
Hi, I’m
Saad Saleem
Information Tecnology
Dubai,UAE
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
Summary
Detail-oriented IT Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Detail-oriented IT Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
12
years of professional experience
1
Certification
1
Language
Work History
Deyaar Facilities Management LLC, Dubai
IT Specialist
2019.02 - Current (5 years & 7 months)
Job overview
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Arcan Info, Lahore
System Engineer
2017.04 - 2018.12 (1 year & 8 months)
Job overview
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Configured, tested and maintained servers, operating systems and network equipment to achieve maximum performance.
- Spearheaded compliance efforts and developed best practices to drive continual process improvements.
- Analyzed security logs to determine and alleviate network threats.
GBM Pakistan, Islamabad
ITS Engineer
2016.09 - 2017.04 (7 months)
Job overview
- Applied Agile software development methodology to elevate final products and streamline development efforts.
- Designed quality assurance testing for junior developer output, maintaining adherence to business goals and boosting productivity.
- Brainstormed new application concepts based on available development assets and historical successes.
- Developed conversion and system implementation plans.
Multilynx, Islamabad
System Engineer
2013.12 - 2016.09 (2 years & 9 months)
Job overview
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Spearheaded compliance efforts and developed best practices to drive continual process improvements.
- Analyzed security logs to determine and alleviate network threats.
- Implemented networking and server changes to meet client budgets and needs.
- Checked for accuracy and functionality during implementation of new systems.
- Created system design models and specifications to support system programmers and development teams.
Abdullah Communications, Islamabad
System Engineer
2011.11 - 2013.12 (2 years & 1 month)
Job overview
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Assisted employees with resolving network problems at remote locations.
- Compiled data and generated graphs to interpret results and suggest key operational improvements.
- Documented system configuration, mapping and processes.
- Delivered helpdesk service and support to customers.
- Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
Education
Hamdard University of Information Technology , Islamabad, Pakistan
BE EE from Electronics
2011-11
Skills
- P>Disaster Recovery
- P>Application support
- P>Technical issues analysis
- P>Desktop support
- P>Software diagnosis
- P>TCP/IP
- P>Network diagnostics
- P>PC component diagnostics
- P>Issue troubleshooting
- P>Windows 10
- P>Microsoft Outlook
- P>Technical Support
- P>Technical documents comprehension
- P>Technical issue analysis
- Configuring Devices
- Component Replacements
- Windows Vista
- Data Recovery
- Software Diagnosis
- Desktop Support
- Technical Issues Analysis
- Application Support
- Technical Support and Assistance
- Computer Hardware Knowledge
- Hardware Upgrades
- Diagnosis Support
- Mobility Devices
- Wide Area Networks
- Complaint Resolution
- Organizational Skills
- Hardware and Software Configuration
- PC Component Diagnostics
- Technical Documentation
- Computer System Maintenance
- Linux Programming and Administration
- Issue Troubleshooting
- System Performance Assessments
- Issue and Resolution Tracking
- Tracking and Documentation
- Microsoft Windows and Office
- LAN and WAN Assessment
- Hardware Evaluation
- Read Technical Manuals
- Hardware Repair
Software
Microsoft Dynamics ERR
Horizon HRMS EBS & ESS
FastField
Cartrack
Zoho
AWS
Certification
HPE ATP
HPE ASE
Oracle Servers
Timeline
IT Specialist
Deyaar Facilities Management LLC
2019.02 - Current (5 years & 7 months)
System Engineer
Arcan Info
2017.04 - 2018.12 (1 year & 8 months)
ITS Engineer
GBM Pakistan
2016.09 - 2017.04 (7 months)
System Engineer
Multilynx
2013.12 - 2016.09 (2 years & 9 months)
System Engineer
Abdullah Communications
2011.11 - 2013.12 (2 years & 1 month)
Hamdard University of Information Technology
BE EE from Electronics
HPE ATP
HPE ASE
Oracle Servers
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work from home optionCompany CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time off4-day work weekFlexible work hoursTeam Building / Company RetreatsAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Increased number of resolved job tickets by 95% over previous year.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Watching Sports
Affiliations
- Project Management Institute
- Association for Computing Machinery
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