Summary
Overview
Work history
Education
Skills
LANGUAGES
Certification
Timeline
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SAAD SAMIR

SAAD SAMIR

Dubai,UAE

Summary

Dependable Restaurant Captain skilled at leading teams and ensuring exceptional customer service. Enhanced guest satisfaction by fostering warm, welcoming atmosphere and implementing staff training programmes. Boosted overall efficiency through strategic planning and seamless coordination. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Restaurant captain

Hadoota Masreya Restaurant & Cafe
Dubai, UAE
06.2021 - Current
  • Implemented daily checklists to optimise restaurant efficiency and task management.
  • Trained new hires in standard operating procedures, improving overall work performance.
  • Conducted regular inspections of dining area to maintain cleanliness and safety standards.
  • Ensured adherence to food hygiene and safety protocols throughout the establishment.
  • Facilitated prompt service delivery for large functions, enhancing customer satisfaction.
  • Provided team briefings before shifts to communicate updates effectively.
  • Assisted waitstaff in managing difficult customers, preventing escalations successfully.
  • Arranged tables efficiently during peak hours to enhance customer flow.
  • Maximised covers by monitoring dining room for seating availability.
  • Managed cash tips and reconciled tickets against till at end of shift.

Waiter

Carlito Restaurant
Tanta, Egypt
01.2020 - 01.2021
  • Spearheaded engagement initiatives, resulting in reduced response times and increased satisfaction rates.
  • Devised effective customer service scripts to enhance engagement and interaction quality.
  • Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
  • Enhanced customer dining experience by providing top-notch service.
  • Delivered accurate, personalised responses promptly, ensuring positive service experiences.
  • Trained new representatives in communication skills and excellence in customer service.
  • Ensured cleanliness and organisation of assigned tables for a comfortable environment.
  • Analysed call data to identify trends and optimise interactions effectively.
  • Collaborated with team members to design innovative solutions that improved efficiency.
  • Maintained high professionalism standards, achieving exceptional customer satisfaction scores.

Waiter

Jolie Ville Golf Hotel
Sharm El Sheikh , Egypt
01.2019 - 01.2020
  • Entered patrons' food orders into computers or wrote them on slips for kitchen staff.
  • Took comprehensive orders for food and beverages from patrons.
  • Ensured customers enjoyed meals by checking in regularly and addressing any problems.
  • Served a variety of food and beverages, preparing specialty dishes directly at tables when required.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Upheld health and safety standards by regularly sanitising hands and work areas.

Barman & Bartender

Maritim Jolie Ville Royal Peninsula Resort&Congres
Sharm El Sheikh, Egypt
05.2016 - 09.2019
  • Demonstrated excellent multitasking abilities whilst serving multiple customers simultaneously.
  • Served a variety of drinks for diverse clientele.
  • Kept up-to-date on latest drink trends, offering recommendations to customers when asked.
  • Adapted quickly during busy periods to meet customer demands efficiently.
  • Demonstrated knowledge of cocktail recipes to impress customers.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Recommended drinks to customers, increasing overall sales.
  • Welcomed guests with friendly conversation and fun atmosphere.

Education

Bachelor's degree - Hotel&Tourism

Horus Institute Tourism & Hotel
Tanta, Egypt
10.2012 - 06.2016

Skills

  • Analytical problem-solving
  • Marketing and sales expertise
  • Training and staff development
  • Food safety regulations
  • Communication proficiency
  • Event setup and table arrangements
  • Negotiation tactics and conflict management
  • Leadership in team dynamics
  • Cultural awareness and sensitivity
  • Workflow optimization strategies
  • Customer satisfaction enhancement
  • Restaurant layout optimisation
  • Flexible working hours
  • Restaurant software proficiency

LANGUAGES

English
Intermediate
Arabic
Native

Certification

Crystal Control Certificate 2020

Civil Defense Fire Fighting Certificate 2020

Timeline

Restaurant captain

Hadoota Masreya Restaurant & Cafe
06.2021 - Current

Waiter

Carlito Restaurant
01.2020 - 01.2021

Waiter

Jolie Ville Golf Hotel
01.2019 - 01.2020

Barman & Bartender

Maritim Jolie Ville Royal Peninsula Resort&Congres
05.2016 - 09.2019

Bachelor's degree - Hotel&Tourism

Horus Institute Tourism & Hotel
10.2012 - 06.2016

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SAAD SAMIR