Saad Shah
Dubai,United Arab Emirates
Summary
Enthusiastic and customer-focused professional with 5 years of experience in sales, client service, and tourism operations. Skilled in communication, problem-solving, and handling diverse customer needs with patience and professionalism. Proven ability to deliver exceptional guest experiences, resolve issues promptly, and work effectively in fast-paced, multicultural environments. Fluent in English with strong teamwork and organizational skills, ready to contribute to a world-class cabin crew team.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work history
Travel desk executive
Ultimate Destination Tourism
Dubai
2024.05 - 2025.09
- Delivered premium travel assistance to clients, specialising in UAE destinations.
- Resolved customer inquiries promptly, providing tailored solutions for last-minute requests.
- Established strong relationships with UAE vendors to secure competitive rates and exclusive packages.
- Provided efficient customer service, managing challenging situations effectively.
- Increased customer satisfaction through timely issue resolution.
- Completed customer orders accurately and swiftly.
Assistant Supervisor
ATS Gym
Swabi, Pakistan
2023.01 - 2023.12
- As a Assistant Supervisor at ATS Gym in Swabi, KPK, Pakistan, I handle customer interaction, sales activities, product knowledge, sales targets, and team leading responsibilities
Assistant Program Coordinator
Grow up Build Confidence Peshawar
Peshawar
2021.03 - 2022.12
- Assistant Program Coordinator at Grow up Build Confidence Peshawar
Sales Executive
The Galleria Company
Peshawar
2019.01 - 2020.01
- Resolved customer queries and complaints, ensuring high levels of customer satisfaction.
- Maintained comprehensive product knowledge to support sales activities and meet targets.
- Achieved sales goals by actively engaging with customers and promoting products.
Data Entry Operator
HB International
2018.01 - 2019.12
- Responsible for meeting the prospects/presenting and demonstrating the product
- Responsible for selling products and meeting customer needs
- Responsible for helping customers find items in our warehouse
- Responsible for providing customers with information about items
- Responsible to build and manage the sale pipeline
Education
S.S.C - Science
Board of Intermediate & Secondary Education Pakistan
Bachelor of Science (BS) - Economics
University of Swabi
2018.01 - 2022.01
F.Sc - Pre-Engineering
Board of Intermediate & Secondary Education Pakistan
Skills
- Microsoft Office
- Microsoft Excel
- Calm under pressure
- Communication skills
- Public speaking
- Team building
- Problem-solving
LANGUAGE SKILLS
Mother tongue(s): Urdu
Other language(s): English
LISTENING C1 READING C1 WRITING C1
SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
References
Reference will be provide on demand
VISA STATUS
Employment Visa
Timeline
Travel desk executive
Ultimate Destination Tourism
2024.05 - 2025.09
Assistant Supervisor
ATS Gym
2023.01 - 2023.12
Assistant Program Coordinator
Grow up Build Confidence Peshawar
2021.03 - 2022.12
Sales Executive
The Galleria Company
2019.01 - 2020.01
Data Entry Operator
HB International
2018.01 - 2019.12
Bachelor of Science (BS) - Economics
University of Swabi
2018.01 - 2022.01
F.Sc - Pre-Engineering
Board of Intermediate & Secondary Education Pakistan
S.S.C - Science
Board of Intermediate & Secondary Education Pakistan