Saba Ansari
Dubai
Summary
CRM professional with strong background in customer relationship management and data analysis. Known for driving team success and achieving goals in dynamic environments. Skilled in CRM software, data management, and customer service. Reliable team player with results-oriented mindset.
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
9
9
years of professional experience
4031
4031
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
CRM Coordinator, Property/ Listing Consultant
PSI
04.2024 - Current
- Enhanced customer retention with personalized service approach
- Optimized front desk operations, reducing wait times by 20%
- Increased office efficiency by streamlining appointment scheduling
- Boosted client satisfaction by providing exceptional customer service
- Trained new staff on best practices, fostering team success
- Facilitated smooth office operations with excellent multitasking
- Adeptly handled high call volumes, reducing dropped calls
- Implemented new CRM tools to boost client engagement
- Trained sales staff in utilizing CRM software, ensuring optimal utilization and accurate data entry.
- Played a key role in migrating legacy customer information into a new centralized CRM system while maintaining data integrity during the transition process.
- Conducted regular audits of CRM data to maintain accuracy and ensure compliance with industry standards.
- Enhanced customer satisfaction by implementing effective CRM strategies and tools.
- Collaborated with marketing teams to develop targeted campaigns based on CRM data analysis.
- Evaluated and recommended new CRM software solutions for the organization, ensuring a seamless transition and improved functionality.
- Supported sales team in crafting deals with relevant business insights.
- Established global CRM architecture by integrating solutions across functional lines.
- Supported sales team members by creating comprehensive client profiles that helped them tailor their approach to individual needs effectively.
- Defined methods for measuring business and operations success and validated CRM system performance.
- Managed relationships with external vendors, ensuring the timely delivery of CRM-related products and services.
- Recommended correct CRM software and solutions for clients' needs.
Admin Listing Media Manager, Photography & Editing
Luxliving Real Estate
12.2021 - 12.2023
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased brand awareness by developing and implementing effective social media strategies.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Implemented content calendar to ensure timely and organized posting across all channels.
- Negotiated partnerships with other brands for co-promotional activities, expanding audience reach.
- Improved online community sentiment by implementing proactive customer service approach on social media.
- Coordinated with marketing team to align social media strategy with overall marketing objectives.
Guest Service Professional
Mumbai International Airport
06.2018 - 06.2020
- Providing assistance for people who are checking in, making reservations, rebooking flight, and checking in baggage
- Dealing with passenger flight queries, verify travel documents and provide boarding passes
- Interact with customer to address their concern, answer their questions and assist them with their needs
- Deliver high-quality customer experience to passengers throughout the check-in and boarding process and identify solutions and challenges related to flight delays, cancellations, baggage weights, and travel complications
Front Desk Executive
Holiday Inn
04.2016 - 04.2018
- Food and Beverage Assistants are primarily responsible for providing food and drink to guests
- This can involve direct table service or it can involve topping up buffet selections with fresh food, serving guests in the buffet queue or working behind a bar mixing drinks
- Monitor food and beverage costs, analyze financial performance, and implement cost-saving measures without compromising quality
- Develop and manage budgets, track expenses, and forecast revenues to achieve financial targets
- Ensure that high-quality customer service is provided at all times
- Address customer feedback, complaints, and concerns promptly and professionally
- Train staff on delivering excellent service and maintaining a positive customer experience
Education
Diploma in Hotel Management -
Frankfinn Institute of Air Hostess Training
India01-2016
Bachelor of Arts -
Mumbai University
India03-2014
Skills
CRM integration
Campaign management
Customer segmentation
Marketing automation
Problem-solving
Teamwork and collaboration
Time management
Team motivation
Business development and planning
Certification
Certificate in CRM leads and Traning
Timeline
Certificate in CRM leads and Traning
04-2024
CRM Coordinator, Property/ Listing Consultant
PSI
04.2024 - Current
Certified Meta Social Media Content Creator
01-2024
Admin Listing Media Manager, Photography & Editing
Luxliving Real Estate
12.2021 - 12.2023
Certificate Professional Makeup Artist
03-2020
Guest Service Professional
Mumbai International Airport
06.2018 - 06.2020
Front Desk Executive
Holiday Inn
04.2016 - 04.2018
Diploma in Hotel Management -
Frankfinn Institute of Air Hostess Training
Bachelor of Arts -
Mumbai University