Saba Farooq Usta
Dubai,UAE
Summary
Resourceful Leasing Executive with knack for building lasting tenant relationships and closing high-value deals. Excel in negotiating lease agreements, resolving tenant issues, and maximising property occupancy rates. Significant experience in streamlining leasing processes, resulting in increased tenant satisfaction and revenue growth.
Driven professional with knack for relationship-building and negotiation. Possesses strong communication and organisational skills, coupled with solid understanding of client needs and property management. Aiming to enhance leasing processes and maximise tenant satisfaction.
Overview
7
7
years of professional experience
2007
2007
years of post-secondary education
Work History
Sr. Leasing executive
Fakhruddin Properties
Dubai, UAE
01.2024 - Current
- Ensure that documents required are completed (Booking Form, Tenant Information, Valid Passport Copy with Visa Page Residence, Emirates ID, Trade license copy for Corporate Booking, Power of Attorney for Authorize Signatory, as well as co occupant's documents.
- Prepare LAF for higher management signature.
Prepare lease agreement contract as per the approved Leasing Approval Form.
Informing Finance Dept. about expected tenant's payment transfer; confirm payment clearance of tenants upon handover of properties. - Responsible for move out process of non-renewal and early termination leases.
- Maintaining all lease file systems, both in paper format and electronically that may be easily accessed by the team.
Prepare and distribute correspondence such as memos and letters. - Monitor key register of all the rental properties.
Send monthly renewal/non-renewal notices (90 days prior to expiry) - Forward monthly bills to tenants.
- Take care of all Police cases such as final bills, move-out inspection, security deposit and etc..
- Verifying the cheque and tenant's information after receiving the bounced cheque.
- Identifying which case to file i.e. Police case or committee case to vacate.
- Follow-up on the documents i.e. police letters, legal notices.
Calculation of the amount to be recovered from the tenant. - Ensuring all lease contract information is accurately encoded in ERP system, including all new leases, renewals, terminations.
- Addition of tenancy contracts.
- Incoming payments.
- Built and maintained relationships with existing tenants, generating consistent referrals and ongoing business opportunities.
- Monitored property market trends to accurately anticipate and meet customer demand.
- Responsible for inputting of all lease contracts in Ejari system
- Managed customer relationships to achieve high satisfaction rate.
- Updated residents on changes to rent and terms through formal notifications.
- Conducted full inventory checks and reported discrepancies for prompt resolution.
- Hosted open home viewings for new properties, engaging prospective tenants with helpful property and application advice.
- Managed multiple rental properties with outstanding planning and organization.
- Coordinated maintenance and repair work by scheduling tradesmen and updating tenants.
- Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
- Managed multiple rental properties with outstanding planning and organisation.
Property leasing coordinator
Fakhruddin Properties
Dubai, UAE
06.2022 - 01.2024
- Handling Oracle, CRM and monitoring Property advertisement portals
- Submit required documents for each property to get authority Permit's through team person
- Monitoring inventory for rentals, and renewals
- Create and maintain spread sheets in Excel and reporting to the Area manager
- Hosted open home viewings for new properties, engaging prospective tenants with helpful property and application advice.
- Answering Inquiries, assisting clients, attending visiting clients
- Compile, organize and accurately finalize documents for office records
- Edit property pictures
- Manages social media marketing (Facebook, Instagram, LinkedIn, etc.).
- Coordinated maintenance and repair work by scheduling tradesmen and updating tenants.
- Built and maintained relationships with existing tenants, generating consistent referrals and ongoing business opportunities.
- Adapted to different creative demands to help achieve artistic vision.
- Maintained thorough working knowledge of relevant legislation and laws for compliant property management.
- Processed new tenancy applications quickly to minimise payment disruptions between lettings.
- Updated online listings to reflect accurate property details and viewing availability.
- Conducted full inventory checks and reported discrepancies for prompt resolution.
- Completed home entry and exit condition reports, maintaining safe, clean properties.
- Marketed properties on social media channels to increase interest and minimize turnaround times.
- Communicated terms and conditions to prospective buyers or tenants.
- Monitored property market trends to accurately anticipate and meet customer demand.
- Liaised with property owners and prospective new customers.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Managed customer relationships to achieve high satisfaction rate.
Sales Executive/Admin Officer
Scope Real Estate Brokers
Dubai
03.2021 - 06.2022
- A Target-Driven & Result-Oriented Sales and Marketing Professional
- Experienced & Motivated Business Development Planner and Growth Strategist
- An Effective & Efficient Marketer Developed and Implemented Marketing Plans & Strategies
- 2+ years of experience in B2B Sales, Business Development, Relationship Building, Negotiation & Objection Handling, Prospects for Clients Development, Cold Calling, Advertising and Marketing.
Sr. Customer Relations Representative
The City School
Karachi
08.2018 - 01.2021
- Processed customers queries, seeking effective, timely solutions for continued customer satisfaction
- Used expert sales and negotiation skills to secure clients' bookings, providing excellent levels of customer care throughout
- Delivered 85% targets with a positive, proactive work ethic, maintaining excellent self-development to continually exceed management expectations
- Increased client's rate by 10% using excellent communication and leadership skills throughout all tasks
- Collaborated with high-achieving staff to formulate public relations campaigns and improve department revenue
- Resolved customer queries through effective communication and providing a step-by-step solution.
Branch Mentor/Sr. Teacher
The City School
Karachi
08.2017 - 07.2018
- Developed and delivered innovative, curriculum-based learning programmed to aid pupil progress
- Maintained continued knowledge of special education best practices and improvements through regular training programs
- Improved educational and emotional development through engaging, interactive lessons targeted to pupil abilities
- Performed immediate troubleshooting and repairs, diagnosing system faults with accuracy
- Implemented and developed ongoing program initiatives through communication and collaboration
- Built positive, professional relationships with 25 students through effective communication and behavior management, aiding continued academic and personal development
- Collaborated with 6 classroom teachers to identify additional
Education
Bachelor of Arts - Arts
University Of Karachi
Karachi, Pakistan12th Grade - Arts
Private Candidate
Karachi, PakistanMatriculation - Science
Junior Model Secondary Girls School
Karachi, PakistanSkills
- Always target on right clients
- Tenancy agreements
- Advertising
- Tenancy application management
- Maintenance
- Regulatory compliance
- CRM software use
- Lease drafting
- Marketing and advertising
- New Clients
- Expert in keep maintain the record of Inventory Availability
- Movement of Inventory as per Strategy team Scheduling Appointments Potential Customers
- Active Listener
- Telephony communication
- Business Presentations
- Microsoft office
- Business development
- Contract management
- Inspections
- Tenant relations
- Property management
- Record management
Personal Information
- Nationality: Pakistani
- Marital status: Married
Affiliations
- Reading
- Cooking
References
References available upon request.
Timeline
Sr. Leasing executive
Fakhruddin Properties
01.2024 - Current
Property leasing coordinator
Fakhruddin Properties
06.2022 - 01.2024
Sales Executive/Admin Officer
Scope Real Estate Brokers
03.2021 - 06.2022
Sr. Customer Relations Representative
The City School
08.2018 - 01.2021
Branch Mentor/Sr. Teacher
The City School
08.2017 - 07.2018
12th Grade - Arts
Private Candidate
Matriculation - Science
Junior Model Secondary Girls School
Bachelor of Arts - Arts
University Of Karachi
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