Saba Jawed

● handle meetings, and conferences and assist in translations as well as Interpretation
over calls
● Working as Backup support as well if Technical people have any doubts or are unable to
translate.
● Assisting/ helping new Portuguese agents also making process documents to
understand
process.
● Resolving the queries through Mail, Chat, and if required through Calls and video
Conferencing.
● Supporting and guiding customers with all requests and escalating and following up
where necessary
• Accurately capture relevant information from the customer
Experience with managing and using CRM software and other tools such as Zoom Info,
LinkedIn,
•
• Outreach, Lusha, etc
• Senior process expert ( Portuguese Language)
Contacted and converted potential customers via telephone, email, and in-person
inquiries.
•
Applied stakeholder management expertise to serve as the primary interface between
business and clients.
•
Designed strategy to win new business and maximize selling opportunities among
existing clients, achieving lucrative results.
•
Handling shipping related Customer disputes of Portugal and Eastern European
Cluster
•
Coordinating with the Portuguese based Sales, Customer Service, Operations and
Finance Team to provide end to end solution for the customer disputes and claims
•
Investigating and reject and accept the dispute based on primary investigation and
internal Standard
•
• Operating procedures
Replying to Customer queries and providing Portuguese-specific assistance to other
teammates
•
• Drafting rejection emails in Portuguese
• Standardizing Portuguese rejection mail templates for other users
Evaluating business processes, anticipating requirements, uncovering areas for
improvement, and developing and implementing solutions
•
• Leading ongoing reviews of business processes and developing optimization strategies
Effectively communicate your insights and plans to cross-functional team members
and management
•
• Requirement gathering'
Working on specific tools for disputes SAP, AFLS, GCSS, Salesforce, senior operations
professional at IBM ( Portuguese Language)
•
• IBM
• Engaged customers to resolve receivable issues and complaints.
Handled customer complaints, providing appropriate solutions to guarantee positive
outcomes.
•
Maintained customer happiness with forward-thinking strategies focused on
addressing needs and resolving concerns.

Responsibilities in Concentrix/Google:
● Review Portuguese Ads on Google, check quality and accuracy in an efficient, thorough
manner
● Approve or disapprove ads based on policy guidelines
● Data analysis & Send daily and weekly reporting.
● Resolve cases directly with the client
● Resolving queries through Mail, Chat
● Handle inbound customer complaints and ensure that queries and issues are answered
and resolved in a timely manner
● Maintaining customer focus and responding to customer queries in accordance with
company guidelines
● Collaborate with our CRM team
● Track and maintain customer interactions, transactions, comments, and complaints

• I am responsible for the OL OVM business unit for the LATAM region
Responsible for generating revenue for Oracle Linux, Virtualization, and Cloud
Infrastructure team
•
Communication with clients and vendors is in Portuguese where language skills can be
utilized
•
Adept at creating and managing sales pipelines based on the information shared by
the field and renewal team
•
• Proficient in translating sales documents from English to Portuguese and vice-versa
Responsible for generating leads in association with the Pre-sales, Field, and Renewals
team for
•
Responsible for establishing contact points for existing customers through calls and
webinars
•
• Inside sales offering business consulting driven by technology solutions
• Manage sales performance through sales stages
• Understand customer journey and help them to achieve their business needs
• Personal research/cold calling/emailing/(data builds)
• Team player with demonstrated ability to work individually and collaboratively
• Responsible for Handling high amounts of live Sales chat
• Provide accurate, valid, and comprehensive information
• Outbound calling warm leads from our various marketing channels
• Tracking opportunities
•Generate quotes and arrange follow-ups with prospective customers to guide them through the process

• Handling shipping related Customer disputes of Portugal and Eastern European
Cluster

•Coordinating with the Portuguese based Sales, Customer Service, Operations and
Finance Team to provide end to end solution for the customer disputes and claims

Investigating and reject and accept the dispute based on primary investigation.
•Replying to Customer queries and providing Portuguese-specific assistance to other
teammates
• Drafting rejection emails in Portuguese
• Standardizing Portuguese rejection mail templates for other users
Evaluating business processes, anticipating requirements, uncovering areas for
improvement, and developing and implementing solutions
• Leading ongoing reviews of business processes and developing optimization strategies
• Effectively communicate your insights and plans to cross-functional team members
and management

Working on specific tools for disputes SAP, AFLS, GCSS, Salesforce, senior operations

• Engaged customers to resolve receivable issues and complaints.

● handle meetings, and conferences and assist in translations as well as Interpretation
over calls
● Working as Backup support as well if Technical people have any doubts or are unable to
translate.
● Assisting/ helping new Portuguese agents also making process documents to
understand
process.
● Resolving the queries through Mail, Chat, and if required through Calls and video
Conferencing.
● Supporting and guiding customers with all requests and escalating and following up
where necessary
• Accurately capture relevant information from the customer
Experience with managing and using CRM software and other tools such as Zoom Info,
LinkedIn,
•
• Outreach, Lusha, etc
• Senior process expert ( Portuguese Language)
Contacted and converted potential customers via telephone, email, and in-person
inquiries.
•
Applied stakeholder management expertise to serve as the primary interface between
business and clients.
•
Designed strategy to win new business and maximize selling opportunities among
existing clients, achieving lucrative results.
•
Handling shipping related Customer disputes of Portugal and Eastern European
Cluster
•
Coordinating with the Portuguese based Sales, Customer Service, Operations and
Finance Team to provide end to end solution for the customer disputes and claims
•
Investigating and reject and accept the dispute based on primary investigation and
internal Standard
•
• Operating procedures
Replying to Customer queries and providing Portuguese-specific assistance to other
teammates
•
• Drafting rejection emails in Portuguese
• Standardizing Portuguese rejection mail templates for other users
Evaluating business processes, anticipating requirements, uncovering areas for
improvement, and developing and implementing solutions
•
• Leading ongoing reviews of business processes and developing optimization strategies
Effectively communicate your insights and plans to cross-functional team members
and management
•
• Requirement gathering'
Working on specific tools for disputes SAP, AFLS, GCSS, Salesforce, senior operations
professional at IBM ( Portuguese Language)
•
• IBM
• Engaged customers to resolve receivable issues and complaints.
Handled customer complaints, providing appropriate solutions to guarantee positive
outcomes.
•
Maintained customer happiness with forward-thinking strategies focused on
addressing needs and resolving concerns.