Saba Shaikh
Customer Relationship Management
Dubai
Summary
Seeking a position to utilize my skills and abilities in the Industries that offers professional growth while being resourceful, innovative and flexible. A well-presented, articulate and confident individual. Having a outgoing personality with good interpersonal skills and the ability to work in a multi-national team environment and able to build and maintain good relationship. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Customer Service Executive
Aster DM Healthcare
Dubai
07.2022 - Current
- Act as a liaison for the patients and health center by directing calls to the other departments as needed, use good judgement in handling calls and serving to my best of levels to patients especially with urgent matters and to give resolution quickly and efficiently
- Promptly answers, screens, and processes medical service and telephone inquiries
- Coordinated work between multiple departments and to serve patients and their needs by making reminder calls
- Promptly listening to their needs and concerns and adheres and fulfill their requirements
- Deescalate situations involving dissatisfied customers, offering patient assistance and support
- Getting medicines home delivered by understanding their concern and the exact medicines suitable for them as per the medical conditions
Telemarketer
The Excel Tourism LLC
Dubai
04.2022 - 06.2022
- Demonstrate strong influence skills with customers , influencing them to purchase services
- Qualifying and opening new clients
- Providing information and advice on company product and services
- Providing customers with quotations and proactively following them up with an outbound call.
Customer Service Executive
InterGlobe Aviation
Mumbai
01.2019 - 03.2022
- In 2020 promoted as a Senior Customer Service Executive and got a title as an Over Achiever in providing excellent customer service and promptly completing every tasks
- Developed highly empathetic customer relationships and earned reputation for delivering exceptional customer service
- Promptly responded to inquiries from customers and respond to questions and concerns about service and escalate matters appropriately
- Consult with customers to evaluate needs and determine best options
- Calm angry customers, repair trust, locate resources for problem resolution and providing best option solution.
Customer Service Executive
UBM
Mumbai
06.2018 - 01.2019
- Giving brief about the B2B Exhibitions and politely convincing them to attend the exhibitions by informing the benefits and strategies to be used in their business
- Greet transfer and hold calls
- Build rapport, listen and manage conversational flow
- Answer customer telephone calls regarding existing exhibitions
- Consistently improve customer satisfaction through calls and emails
- Handle customer inquiries complaints, questions and detailed request.
Data Entry Operator
Datamatics Global Services
Mumbai
04.2016 - 05.2017
- Data entry operator for the station of an health insurance company and was been assigned in stamping process
- Executed on daily data entry responsibilities for a healthcare company
- Identifying the type of form and enter the code of the form , entered over 3,500 records per day
- Maintained 99% accuracy in all data entry tasks
- Received employee of the month award 2× for strong accuracy and attention to detail
- Handled confidential information of clients, including legal documents
- Highly trusted by management with sensitive information.
Education
B.M.M - undefined
MAHARSHTRA STATE BOARD
H.S.C - undefined
Skills
& COMPETENCIESProfessional AttitudeGood sense of humorFriendly and politeGood Team PlayerSelf-motivated & EfficientResponsible & ReliableWilling to meet challengesWell Spoken, approachable, with great attention to detail & professional attitudeLanguage speaking Fluency (English, Hindi, Urdu)TECHNICAL SKILLSMicrosoft Word Microsoft ExcelAirlines Software GO NOW Airline Software NAVITARE
Creative problem solving
CRM
Ticket changes
Flight schedule coordination
Passenger assistance
Reservations and ticketing
Flight management
Friendly service mentality
Excellent Communication
Self-Motivated
Teamwork and Collaboration
Teambuilding
Issue escalation
Satisfaction monitoring
Relationship building
Complaint resolution
Problem-Solving
Additional Information
- MAHARSHTRA STATE BOARD
- AWARDS , Awarded a certificate in providing service to the customers from heart Awarded a certificate in performing a dance in a reality show Awarded a 3rd place in good handwriting competition
Timeline
Customer Service Executive
Aster DM Healthcare
07.2022 - Current
Telemarketer
The Excel Tourism LLC
04.2022 - 06.2022
Customer Service Executive
InterGlobe Aviation
01.2019 - 03.2022
Customer Service Executive
UBM
06.2018 - 01.2019
Data Entry Operator
Datamatics Global Services
04.2016 - 05.2017
B.M.M - undefined
MAHARSHTRA STATE BOARD