Saba Kulsum Shaikh
Dubai,UAE
Summary
A dedicated professional with a positive attitude and strong leadership skills. Proficient in inventory management systems, problem solving, and attention to detail. Committed to leveraging these skills to drive organisational success and achieve career growth.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
HR / ADMIN
ACL Meptec Private Limited
Mumbai, India
09.2023 - 01.2025
- Developed bonus and incentive programmes to drive employee performance.
- Crafted and managed 200+ vacancy advertisements using variety of job portals including Indeed, LinkedIn and Joblift.
- Supervised HR team members, fostering teamwork and cooperation.
- Resolved disputes between employees, maintaining harmony at workplace.
- Assisted senior administrators to effectively coordinate large-scale events.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
Customer service executive
Aadifidiles solution private limited
Mumbai, India
07.2022 - 01.2023
- Handled over 500+ volume calls whilst maintaining professionalism and composure.
- Updated account information after customer calls for well-maintained data accuracy.
- Kept up-to-date with company policies, ensuring correct information was given at all times.
- Maintained up-to-date client records in database systems.
- Handled live chat queries within strict timeframe targets.
- Increased average customer leads by understanding needs and recommending the right deals.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
Receptionist / Admin
Care Medical Research foundation
Mumbai, India
07.2020 - 06.2022
- Offered knowledgeable, friendly support to in-office guests.
- Delivered front of house duties with warm and professional manner.
- Managed office calendar, set new appointments and assisted with arrangements.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Handled office petty cash and maintained flawless records.
- Wrote professional letters, memos and emails for internal and external business communication.
Education
Bachelor of Commerce - commerce
Rizvi College of Arts, Science and commerce
India 08.2019 - 03.2021
Skills
- Problem Solving
- Attention to Detail
- Microsoft Office Suite
- Data Analysis
- Pagarbook HR software
- Payroll Management
- Incentive & Bonus Programs
- Employee Record Keeping
- Time & Attendance Tracking
Languages
English
Intermediate
Hindi
Intermediate
Urdu
Intermediate
Timeline
HR / ADMIN
ACL Meptec Private Limited
09.2023 - 01.2025
Customer service executive
Aadifidiles solution private limited
07.2022 - 01.2023
Receptionist / Admin
Care Medical Research foundation
07.2020 - 06.2022
Bachelor of Commerce - commerce
Rizvi College of Arts, Science and commerce
08.2019 - 03.2021
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