LAHIRU KODAGODA
Dubai,United Arab Emirates
Summary
An administrative professional with a strong background in office management and operational support. Highly skilled in scheduling, planning, customer service, and records management, with a proven ability to streamline processes and enhance workflow efficiency. Experienced in coordinating and delivering training initiatives to improve team performance and compliance standards. Proficient in Microsoft Office Suite and well-versed in corporate policies and regulatory requirements, ensuring accuracy, organization, and operational excellence.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Administration coordinator
Emirates Sky Cargo, Emirates Airline
Dubai, UAE
2022.03 - Current
- Directed end-to-end training compliance for approximately 3,000+ staff in Dubai Hub and 1,500+ employees across the global network, ensuring 100% alignment with corporate, regulatory, and aviation authority requirements.
- Spearheaded the planning, coordination, and execution of all dnata equipment-related training programs (in-house and outsourced), while overseeing the full training nomination lifecycle for Emirates Aviation College.
- Managed and optimized centralized training databases, delivering data-driven insights through monthly Power BI compliance dashboards and executive reports for Emirates and outsourced stakeholders
- Facilitated operational training sessions at SkyCargo facilities; designed, developed, and continuously enhanced training materials to meet evolving operational, safety, and regulatory standards.
- Led structured onboarding programs for operational and corporate new joiners and developed strategic cross-training frameworks to enhance workforce agility and operational resilience.
- Conducted comprehensive oversight and quality assurance of outsourced training providers at in-house facilities; played a key role in regulatory and customer audits, including International Air Transport Association (IATA) and General Civil Aviation Authority (GCAA) compliance audits.
- Supervised and mentored the Hub Training Planning Team and workplace coaches, driving performance excellence, accountability, and operational efficiency.
- Executed operational compliance audits for ground operations personnel and equipment operators across deployment areas, ensuring strict adherence to safety, quality, and performance benchmarks.
Resource Allocator
Emirates Sky Cargo, Emirates Airline
Dubai, UAE
2022.03 - 2022.11
- Strategically planned and communicated shift resource requirements to senior management, ensuring optimal manpower allocation, seamless coverage, and sustained operational efficiency.
- Acted as the primary responder to safety-related incidents and emergencies, enforcing strict compliance with established safety procedures and organizational protocols.
- Collaborated closely with the Roster Planning Team to develop, finalize, and implement effective employee rostering plans aligned with operational demands and business priorities.
- Drove training and development initiatives, proactively identifying and resolving non-compliance issues while reinforcing adherence to operational, safety, and quality standards.
- Led shift-level resource deployment strategies in coordination with section supervisors, maintaining uninterrupted operations and consistently achieving performance and service delivery targets.
Administrative assistant
Emirates Sky Cargo, Emirates Airline
Dubai, UAE
2019.07 - 2022.03
- Coordinated and managed schedules, meetings, and appointments, optimizing facility usage and ensuring efficient allocation of resources.
- Planned and executed comprehensive training programs, liaising with internal departments and external training partners to support continuous employee development.
- Monitored and analyzed training compliance metrics, ensuring full adherence to organizational policies, regulatory requirements, and operational standards.
Cargo Operation Agent
Emirates SkyCargo, Emirates Airline
Dubai, UAE
2015.07 - 2019.07
- Managed all aspects of cargo PAX and freighter operations, ensuring smooth daily operations and compliance with industry standards.
- Coordinated interline operations, enabling efficient cargo transfers between multiple carriers and improving overall operational flow.
Cargo Operation Officer
Sri Lankan Airlines
2011.04 - 2015.07
- Coordinated training operations, ensuring efficient planning and timely roster deployment for team members to enhance operational readiness.
- Led Dangerous Goods Handling team, overseeing safety and compliance in operations.
Union Assurance - Certified Insurance Advisor
Union Assurance
2009.09 - 2011.04
- Managed and maintained a comprehensive customer database for insured clients, providing accurate and up-to-date information for efficient service delivery.
Education
Train the Trainer -
Active Tech Network
Aviation Certification -
Emirates Aviation College
DubaiDiploma of Education -
International Airline and Aviation, Sri Lankan airlines
Sri lanka 2011.07 - 2015.01
High School Diploma -
Siddartha College,
Sri Lanka /2006 - /2008
Skills
- Training Program Design & Development
- Supervisory & Team Management Skills
- Power BI Reporting & Data Visualization
- Advanced Problem-Solving & Decision-Making
- SharePoint Administration & Document Control
- Training Planning & Delivery
- Leadership, Coaching & Mentoring
- Office & Administrative Management
- Strong Written & Verbal Communication
- Organizational & Time Management Skills
- Project Management & Coordination
- Aviation Certification (2015)
- Adaptability to New Technologies
- Customer Service Excellence
Languages
English
Fluent
Hindi
Proficient (C2)
sinhala
Native
Accomplishments
- SkyCargo Foundation
- Sky Chain Network
- Dangerous Goods CAT-6
- Illegal Wildlife Trading -Emirates SkyCargo
- On Job Training Certification
- First aid for Workplace
- Fire warden Fundamentals
- Psychoactive Substance Management Programme
- Emirates B777F ULD build-up
- UAE Driving License
Timeline
Administration coordinator
Emirates Sky Cargo, Emirates Airline
2022.03 - Current
Resource Allocator
Emirates Sky Cargo, Emirates Airline
2022.03 - 2022.11
Administrative assistant
Emirates Sky Cargo, Emirates Airline
2019.07 - 2022.03
Cargo Operation Agent
Emirates SkyCargo, Emirates Airline
2015.07 - 2019.07
Diploma of Education -
International Airline and Aviation, Sri Lankan airlines
2011.07 - 2015.01
Cargo Operation Officer
Sri Lankan Airlines
2011.04 - 2015.07
Union Assurance - Certified Insurance Advisor
Union Assurance
2009.09 - 2011.04
Train the Trainer -
Active Tech Network
Aviation Certification -
Emirates Aviation College
High School Diploma -
Siddartha College,
/2006 - /2008