Sabeena K M
Abu Dhabi,UAE
Summary
Visionary Senior Manager experienced in leadership and strategic planning within Higher Education and Software Industry. Leading Digital Applications team of 30, delivering impact through project management across diverse domains. Led initiatives in Digital Transformation, SIS & ERP Implementations, Educational Enterprise Systems Selection & Implementation, Robotic Process Automation, Enterprise Architecture, System Integrations, Big Data & Data Lake, Artificial Intelligence Use Cases, Service Channels Modernization, Business Process Reengineering and Business Continuity Management, aligning departmental goals with organizational strategy.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Sr. Manager- Applications, Digital Technologies
Higher Colleges of Technology (HCT)
Abu Dhabi
09.2017 - 02.2026
- Provided strategic technology leadership for Educational Applications, leading team of 30, shaping and executing digital transformation roadmap aligned with institutional growth and innovation objectives.
- Defined and governed enterprise application architecture to ensure scalability, integration, security, and long-term sustainability of academic systems.
- Championed organization-wide change management initiatives to accelerate digital adoption, enhance agility, and modernize service delivery models.
- Led technology-driven cost optimization strategies, including application rationalization, vendor consolidation, and contract renegotiation to maximize ROI.
- Strengthened cybersecurity posture and regulatory compliance through structured governance frameworks, risk controls, and audit-ready processes.
- Directed complex, multi-stakeholder technology programs, ensuring delivery excellence across scope, schedule, budget, and quality metrics.
- Established executive-level stakeholder partnerships to align technology investments with academic strategy, operational priorities, and student experience enhancement.
- Oversaw technology budgeting, financial forecasting, and capital planning, ensuring disciplined allocation of resources and sustainable digital investments.
- Led enterprise capacity planning and infrastructure modernization initiatives to support scalability, performance optimization, and cloud readiness.
- Fostered cross-functional collaboration between academic leadership, operations, and IT to drive innovation and improve institutional performance.
- Developed and implemented IT policies, governance standards, and internal controls to ensure enterprise resilience, business continuity, and operational integrity.
- Promoted emerging technologies, including automation and AI-enabled solutions, to enhance efficiency, data-driven decision-making, and institutional competitiveness.
Business Analyst, Business Solutions
Higher Colleges of Technology (HCT)
Abu Dhabi
03.2013 - 08.2017
- Conducted comprehensive business process mapping, gap analysis, and solution evaluations to identify optimization and transformation opportunities.
- Engaged closely with business units to understand operational workflows and identify areas for digitization, automation, and process improvement.
- Assessed feasibility of proposed solutions, ensuring cost-effectiveness, technical viability, and alignment with institutional strategic objectives.
- Redesigned and optimized business processes through implementation of automation tools, significantly improving operational efficiency and service delivery.
- Analyzed existing systems and workflows to enhance performance, streamline operations, and reduce redundancies.
- Monitored industry trends and emerging technologies to recommend innovative solutions that maintain system relevance and competitiveness.
ERP Coordinator, Enterprise Systems
Higher Colleges of Technology (HCT)
Abu Dhabi
07.2008 - 02.2013
- Coordinated administration, configuration, and optimization of enterprise ERP systems to support institutional operations.
- Acted as functional liaison between business units and technical teams to ensure accurate requirement translation and effective solution delivery.
- Managed ERP enhancements, upgrades, testing cycles, and deployment activities to maintain system stability and performance.
- Conducted gap analysis and recommended process improvements to maximize ERP utilization and operational efficiency.
- Ensured data integrity, system compliance, and adherence to institutional governance and regulatory standards.
- Collaborated with vendors and internal stakeholders to resolve system issues and implement enhancements in timely manner.
- Supported reporting and analytics initiatives by ensuring accurate data structures and system configurations.
- Delivered user training and functional support to promote effective ERP adoption across departments.
Senior Campus Information System Officer, Registrar Office
Higher Colleges of Technology (HCT)
Abu Dhabi
01.2006 - 06.2008
- Led functional oversight and optimization of Campus Information Systems (CIS) to support academic operations and registrar processes.
- Managed system configuration, enhancements, and integrations aligned with academic policies and institutional regulations.
- Conducted requirement gathering and gap analysis to enhance system capabilities and improve operational efficiency.
- Collaborated with academic departments, IT teams, and leadership to ensure accurate student data management and reporting.
- Supported automation of scheduling, registration, grading, and academic progression processes.
- Ensured data integrity, compliance with regulatory requirements, and audit readiness.
- Provided functional leadership, user training, and ongoing system support across campuses.
- Contributed to digital transformation initiatives aimed at improving student experience and administrative effectiveness.
Campus Information System Officer, Academic & Student Services
Higher Colleges of Technology (HCT)
Abu Dhabi
08.2006 - 12.2007
- Supported administration and optimization of Campus Information System (CIS) for Academic and Student Services operations.
- Managed student records, registration processes, academic progression, and related system configurations.
- Conducted requirement analysis and coordinated system enhancements to align with academic policies and operational needs.
- Provided functional support to faculty and administrative staff, ensuring accurate data management and smooth system usage.
- Assisted in resolving system issues, performing data validation, and maintaining data integrity.
- Generated academic and operational reports to support decision-making and compliance requirements.
- Collaborated with IT and cross-functional teams to implement system improvements and process automation initiatives.
Software Engineer
Satyam Computer Services (Tech Mahindra)
Hyderabad, India
09.2004 - 07.2006
- Participated in full software development lifecycle (SDLC), including requirement analysis, design, development, testing, and deployment.
- Developed and maintained enterprise applications based on client specifications.
- Collaborated with cross-functional teams to deliver high-quality software solutions within project timelines.
- Performed system integration, debugging, and performance optimization.
- Prepared technical documentation and supported production deployments and issue resolution.
- Engaged with client stakeholders to clarify requirements and provide technical support.
Education
MBA - Information Systems
Sikkim Manipal University
UAE 01.2010 - 12.2011
Bachelor - Information Technology
Cochin University of Science & Technology
India 06.2000 - 05.2004
Skills
- Higher Education Enterprise Systems (Banner SIS, Oracle Fusion ERP, Blackboard LMS, Degree Works Advising, CRM, Curriculum Management System, Course & Exam Scheduling Systems, OpenText Document Management etc)
- Digital Transformation Roadmap
- Technological forecasting
- Business Transformation & Alignment
- Digital Applications Development Management
- Application Infrastructure planning
- Enterprise Architecture
- Cybersecurity measures
- Cloud migration expertise
- Regulatory compliance
- Data Analysis
- Artificial intelligence
- Vendor & Contracts management
- Budget planning and forecasting
- Executive communication
- Leadership excellence
- Business continuity management
- IT policy development
Certification
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
- ITIL Foundation Certificate in IT Service Management
- PMP Project Management
- PMI Agile Certified Practitioner (PMI-ACP)
- COBIT 2019
- Business Analysis Professional (CBAP)
Accomplishments
- Excellence Award
- Special Employee Recognition Award
- Outstanding Women Achievement Award
- Change Leader
- Student Information System Implementation Award
Languages
English
Fluent
Arabic
Intermediate
Hindi
Intermediate
Malayalam
Native
Tamil
Intermediate
References
References available upon request.
Timeline
Sr. Manager- Applications, Digital Technologies
Higher Colleges of Technology (HCT)
09.2017 - 02.2026
Business Analyst, Business Solutions
Higher Colleges of Technology (HCT)
03.2013 - 08.2017
MBA - Information Systems
Sikkim Manipal University
01.2010 - 12.2011
ERP Coordinator, Enterprise Systems
Higher Colleges of Technology (HCT)
07.2008 - 02.2013
Campus Information System Officer, Academic & Student Services
Higher Colleges of Technology (HCT)
08.2006 - 12.2007
Senior Campus Information System Officer, Registrar Office
Higher Colleges of Technology (HCT)
01.2006 - 06.2008
Software Engineer
Satyam Computer Services (Tech Mahindra)
09.2004 - 07.2006
Bachelor - Information Technology
Cochin University of Science & Technology
06.2000 - 05.2004