Microsoft Excel
SABHARISH D C
Operation/Customer Service
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Operations/Customer Service Manager boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with policy development, tactical planning, and operational problem-solving skills. Knowledgeable about promoting stakeholder engagement and building consensus to drive change. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Operations/Customer Service Manager
Turito Ed
Hyderabad
06.2021 - 10.2022
- Resolved customer complaints while prioritizing
customer satisfaction and loyalty. - Followed through with client requests to
resolve problems. - Provided technical support telephonically and
online for first-call resolution of 50+ reported
assistance requests every week. - Trained and regularly mentored associates on
performance-oriented strategies and
customer service techniques. - Supervised over 40+ employees and assessed
performances weekly to determine training
needs and define accurate plans for
decreasing process lags every day. - Assumed ownership over team productivity
and managed work flow to meet or exceed
quality service goals. - Drove Email Campaigns and SMS campaigns
for over 2000+ Customers every week. - Reviewed repeated issues within operations
and business management to solve problems
and improve company outcomes. - Actively listened to customers, handled
concerns quickly and escalated major issues
to Head of Operations. - Collaborated with upper management every
day to improve customer service processes and support structures company-wide. - Researched and observed markets of US, UK,
UAE and Australia and analyzed emerging
trends to take advantage of potential leads
and new markets. - Kept accurate records of all 4000+ Customer
to document customer service actions and
discussions. - Acted as Liaison between IT teams and
negotiated contracts with outside carriers in
case of Software requirement to minimize
costs to company and customers.
Accounts & Audit Assistant
Grand Hyatt Kochi
10.2019 - 06.2021
- Inventory & Accounts data Management
- Interdepartmental Coalition: Worked alongside all sections of Finance – Accounts Receivable, Accounts Payable, Taxation, Cost Audit, and Income Audit in daily operations and as part of the data management
- Receivable Data management: Credit card Reconciliation, B2C and B2B billing of all transactions data sorting
- Supplier Monitoring: Vendor management and Reconciliation of data for various activities like timely payment, to confirm GST filing or input credit claim
- Taxation Data Management: GST 2A Reconciliation for GSTR 3B and GSTR I Reconciliation of data every month
- Data management for Inventory Listing – Liquor inventory (bar & store), Dry Stock, and all inventory stores
- Cost Analysis and Savings: Part of the team responsible for Menu pricing, Listing, and regular checks on cost center and Discounts
- Revenue analysis: Discount Analysis and Officer’s Check and Entertainment check
Faculty & Student Coordinator
Sree Sankaracharya Computer Centre
06.2018 - 10.2019
- Guidance to students through various aspects of accounting like double entry system, income statement, balance sheet
- Exposure to Software: Navigation through various accounting software like Tally ERP 9, Quick Books, PeachTree
- Support Skills: Helped students in understanding accounting and certain business administration by conducting interactive sessions like debates, seminars, and presentation
- Originality and Creativity: Also conducted mockup activities like product launches, marketing, Sales, and Distribution
- Organizational Calibration: Collaborated with faculty and community stakeholders for program improvement
- Administrative management: Helped recruitment and diversify program faculty reflecting student population
- Records Organization and Management: Selected and developed instructional material and planned instruction to enhance student learning
- Content Curation: Incorporated proven methods of engagement and assessment that facilitated student mastery of content.
Customer Service Associate
VT Tax services
Dubai
04.2018 - 07.2018
- Educating Business owners and fellow people about the underlying advantages and urgency of using VAT & Accounting Services
- Problem-Solving: Working with customers to identify problems and advising on the solution
- Query Management: Logging and keeping records of customer/employee queries
- Query Analysis: Analyzing call logs so you can spot common trends and underlying problems
- Focus and Follow-up: Follow up to ensure that appropriate actions were taken on customers' requests
- Database Creation: Created and managed a knowledge base to offer staff and customers immediate informational access to products, services, and organizations
- Business Correspondence: Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
- Operational Policies and Processes: Set, enforced, and optimized internal policies to maintain responsiveness to demands
- MOM: Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
Business Development Executive
Rebelute Inc
Bangalore
05.2017 - 04.2018
- Lead Generation: B2B & B2C Prospecting
- Products: Digital marketing, Website and Mobile App Development, IoT integration, Rebranding, SEO Optimization
- Cold/Warm Lead calling
- Lead Management and Sales follow-up and closure using Zoho CRM
- Revenue bought in for company $ 150,000 Approx
- Target Fulfilment: Achieved monthly and weekly targets regularly
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profitability
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs
- Defined and integrated roles, responsibilities, and processes for the business team and data management organization
Sr. Customer Service Executive
FirstSource Pvt. Ltd, Sky UK Limited
Bangalore
01.2015 - 05.2017
- Answered 120+calls every day in high-volume
inbound process. - Query Resolution: Resolve customer complaints and ensure calls are handled in a professional and prompt manner
- Resolved customer service issues using
company processes and policies and
achieved 95% NPS Score. - Trained and directed 25+ new employees in
call script use, conflict resolution, and data
entry practices to boost customer satisfaction
ratings. - Performance Monitoring and Follow Through: Drove the team to Upsell existing products for new and existing customers and achieved a consistent revenue of more than 2000 pounds every month
- Processed, scheduled and executed orders for
over 50+ Customers very day and established
customers. - Organizational Realignment: Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
Education
Diploma - Business Management & Financial Accounting
Bharathiyar University
Bachelor of Business Administration - undefined
Madurai Kamaraj University
th &12th Standard - undefined
MES Kishora Kendra
Karnataka Pre University Board
10th standard - undefined
Army Public School, CBSE
Skills
Problem-solving skillsTeam ManagementPerformance Optimization strategiesProcess Setup and ImprovementPolicy Development and EnforcementPerformance Monitoring and evaluation
Management information systems
Personnel training and development
Customer Relationship Management Software (CRM)
Inter-department collaboration
Excellent time management skills
Training and mentoring
Effective problem solver
MS Office expert
Cash Handling
Account updates
Effective workflow management
Customer Relations
Staff Management
Client account management
Software
Zoho CRM
ZenDesk
FreshDesk
TallyERP
PeachTree
QuickBooks
SalesForce
Microsoft Office
Interests
Music Fanatic
Ever Evolving Technology
Automotive Enthusiast
Sketching
Arts, Artists & Literature
Nature in all it's Glory
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations/Customer Service Manager
Turito Ed
06.2021 - 10.2022
Accounts & Audit Assistant
Grand Hyatt Kochi
10.2019 - 06.2021
Faculty & Student Coordinator
Sree Sankaracharya Computer Centre
06.2018 - 10.2019
Customer Service Associate
VT Tax services
04.2018 - 07.2018
Business Development Executive
Rebelute Inc
05.2017 - 04.2018
Sr. Customer Service Executive
FirstSource Pvt. Ltd, Sky UK Limited
01.2015 - 05.2017
Diploma - Business Management & Financial Accounting
Bharathiyar University
Bachelor of Business Administration - undefined
Madurai Kamaraj University
th &12th Standard - undefined
MES Kishora Kendra
Karnataka Pre University Board
10th standard - undefined
Army Public School, CBSE