Sabiha Siddique
Dubai
Summary
Experienced bilingual professional with a background in customer service and a proven track record as a travel agent. Skilled in providing personalized travel recommendations, booking arrangements, and ensuring seamless travel experiences. Adept at handling inquiries, resolving issues, and delivering exceptional service to clients. Known for being detail-oriented, able to work well under pressure, and handle multiple tasks efficiently. Looking for new opportunities to leverage these skills and contribute to a customer-centric team.
Overview
10
10
years of professional experience
Work History
Corporate Travel Consultant
Etihad Airways
06.2019 - 08.2021
- Handling corporate reservations and bookings for national companies (ADNOC, MUBADALA, GHQ).
- Enhanced client satisfaction by providing personalized travel itineraries and recommendations based on individual preferences.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Taking inbound calls from customers.
- Trained and mentored junior consultants in customer service best practices.
- Collaborated closely with sales teams to identify new opportunities and promote company's value proposition to prospective clients.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Booked tickets for air, rail and ground transportation.
- Booked transportation and coordinated schedules for conferences and meetings.
- Arranged travel accommodations for groups, couples and executive clients.
- Maintained many high-level corporate accounts for 3 years.
- Collaborated with colleagues to create and promote special travel packages.
- Followed up with customers to increase customer service with travel plans.
- Helped customers with passport and visa applications.
Travel Consultant and Visa in Charge
Al Safina Travel & Tourism LLC
08.2012 - 01.2017
- Greeting passengers, verified tickets and directed passengers to assigned seats.
- Helping customers in any of their needs like visas and ticketing,
- Talking to customer face to face or over phone and dealing with different Consulates , Airports and Immigration to arrange visas for passenger.
- Greeted passengers, verified tickets and directed passengers to assigned seats.
- Solving passengers problems in ticketing, changing reservation and guide them in any queries of Visas.
Sales Advisor
Cool & Cool Company
05.2011 - 07.2011
- Meeting and greeting customers,
- Helping customers in any of their needs, informing and selling about different products, stock update, product promotion.
Education
BBA - Business Management
University Of Bolton
Ras Al Khaimah UAE02.2017
High School Diploma -
Western International College
Ras Al Khaimah UAE02.2014
Skills
- IT Skills
- Word processing, database and spreadsheets used ongoing in coursework
- Good working knowledge of application software such as Word, Access, Excel and other image software
- Having knowledge in Ticketing Reservation System like Galileo and Amadeus
- Communication & Team Work
- Good communication skills
- Able to work on own initiative and as part of team
- Using multiple languages (English, Arabic, Urdu and Hindi) helps to communicate with people effectively
- Have great confidence in speaking to people face to face and involved them in communication, this characteristic helped me in my current travel agency job
- Friendly and Calm under pressure
- Flexible
- Time management
Personal Information
Name : SABIHA SIDDIQUE
DOB : 13th October 1993
Religion : Islam
Nationality : Bangladeshi
Gender : Female
Visa Status : Father\'s Sponsor
Driving licence: Valid UAE driving licence
Interests
I have great interest in knowing various cultures, languages and histories of different countries. I also love travelling, listening music and reading.
Languages
English, Arabic, Bengali, Urdu, Hindi.
Additional Information
DECLARATION:
I hereby declare all the above information is correct and I will perform my duties and responsibilities as mentioned in job description and to the best of my abilities.
Timeline
Corporate Travel Consultant
Etihad Airways
06.2019 - 08.2021
Travel Consultant and Visa in Charge
Al Safina Travel & Tourism LLC
08.2012 - 01.2017
Sales Advisor
Cool & Cool Company
05.2011 - 07.2011
BBA - Business Management
University Of Bolton
High School Diploma -
Western International College
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