Sabiha Siddiqui

• Main KPI is onboarding new merchant, by creating their production account, by getting the MID from acquiring bank, validating MID to ensure its working.
• Monitoring accounts to ensure success rate is as per market average and if there is any drop deep diving and analyzing increase in errors by downloading the raw data using SQL.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Managed customer account and identify areas of improvement to increase the overall success rate which also helps in increasing revenue efficiently.
• Analyzed and reported on key performance metrics to senior management.
• Increased profit by streamlining operations, by identifying recurring problems and fixing it.
• Passionate about learning and committed to continual improvement.
• Conducting knowledge training session on new product, providing training for new joiners.
• Partnered with banks ( acquiring and issuing banks ) to work together and see areas of improvements.
• Interacted well with merchants, banks, schemes, to build connections and nurture relationships.
• Onboarding new payment method option by working on BRD (Business Requirement Development), supporting UAT and taking the product live.
• Arranging quarterly meeting with merchants, presenting initiatives taken to bring improvement in overall performance, showing the total processed volumes etc.
• Arranging quarterly meeting with banks, presenting the overall performance and propose the area of improvement.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

• Delivered payment related projects to meet the sales targets across online channels.

• Monitoring online sales, website performance in terms of sales, check in etc.

• Trouble shooting on any payment failure transactions.

• Maintaining relation on with payment service provide which helped in delivering projects and fixing of any product on defect by expeditng.

• Handled online check-in platform (including projects/ defect fixes/enhancements)

• Worked as Senior business analyst – handling projects from sharing requirement / reviewing document /creating Test Cases to Executing UAT

• Monitoring adobe analy cs to ensure site is up and running and Pay2Confirm is consistent.

• Worked on Amadeus and Sabre

• Ensuring all mandates are updated on web and followed to avoid any penalty

• Owner of payment page of Etihad's website and mobile APP from business side.

• Knowledge on payment gatewayi