Sabir Ahmed
Abu Dhabi City
Summary
Energetic and organized Guest Service Agent with 3+ years of experience plus night shift team leader with 1+ years of experience in hospitality field. Proven track record of providing outstanding customer service and handling customer inquiries.
Overview
7
7
years of professional experience
Work History
Night Shift Team Leader
Danat Jebel Dhanna Resort
Abu Dhabi, United Arab Emirates
01.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Guest Service Agent
Danat Jebel Dhanna Resort
Al Ruwais, UAE
10.2021 - 12.2022
- Offer consistently professional, friendly, warm and engaging service
- Give a warm welcome and check-in guests with proper SOPs
- Check-out of departing guests in accordance with the established standards
- Handle reservations for guests, including room and restaurant bookings
- Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy
- Corporate with colleagues from all departments, in particular housekeeping, accounts, and reservation
- Ensure that the guest service desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
- Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings.
Guest Service Operator
Danat Jebel Dhanna Resort
Al Ruwais, UAE
01.2020 - 09.2021
- Answers all incoming calls
- Directs calls to guest rooms, staff, or departments through the mytel system
- Places outgoing calls
- Receives guests' messages and delivers the same to the guests
- Logs all wake-up call requests and performs wake-up call services
- Provides information about hotel services to guests
- Knows what action to take when an emergency call is required
- Keeps all records of calls placed and received by all departments
- Updates directory information on the front office software
- Follows telephone etiquette
- Understands the telephone operator board
- Is fully knowledgeable about the property.
Room Attendant
Danat Jebel Dhanna Resort
Al Ruwais, UAE
12.2017 - 01.2020
- Makes sure the room assigned is thoroughly checked and cleaned as per the hotel standard
- Attends to guest needs and requests in a timely manner
- Supports and follows the tasks given by the supervisor
- Cleans guest rooms and changes linen according to company specifications, ensuring that each room is in compliance with standard set-up
- Uses specified cleaning products in each guest room as per company guidelines
- Welcomes guests, answers questions, and anticipates guests' service needs
- Promptly delivers extra linen, paper products, and toiletries to guest rooms upon request.
Education
High School Diploma -
Umasashi High School
India04.2016
Bachelor of Hospitality Management Degree - Hotel Management
WBUT University
India03.2016
West Bengal Board of Secondary Education from Ramakrishna Vivekananda mission, West Bengal Council of Higher Secondary Education from Umasashi High school
2011
Skills
- Computer knowledge (Microsoft Word, Excel and Power point)
- Knowledge of OPERA, MYTEL and CID system
- Good communication
- Team management skills
- Good level of numeracy Enthusiasm to develop your own skills and knowledge plus those around you
- Adaptability to change and willingness to embrace new ideas and processes
- Ability to work unsupervised and deliver quality work
- Positive and approachable manner
- Team Supervision
- Team player qualities
Languages
English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Night Shift Team Leader
Danat Jebel Dhanna Resort
01.2023 - Current
Guest Service Agent
Danat Jebel Dhanna Resort
10.2021 - 12.2022
Guest Service Operator
Danat Jebel Dhanna Resort
01.2020 - 09.2021
Room Attendant
Danat Jebel Dhanna Resort
12.2017 - 01.2020
High School Diploma -
Umasashi High School
Bachelor of Hospitality Management Degree - Hotel Management
WBUT University
West Bengal Board of Secondary Education from Ramakrishna Vivekananda mission, West Bengal Council of Higher Secondary Education from Umasashi High school