Sabir Ahmed
Abu Dhabi City
Summary
Energetic and organized Guest Service Agent with 3+ years of experience plus night shift team leader with 1+ years of experience in hospitality field. Proven track record of providing outstanding customer service and handling customer inquiries.
Overview
7
7
years of professional experience
Work History
Night Shift Team Leader
Danat Jebel Dhanna Resort
01.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Guest Service Agent
Danat Jebel Dhanna Resort
10.2021 - 12.2022
- Offer consistently professional, friendly, warm and engaging service
- Give a warm welcome and check-in guests with proper SOPs
- Check-out of departing guests in accordance with the established standards
- Handle reservations for guests, including room and restaurant bookings
- Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy
- Corporate with colleagues from all departments, in particular housekeeping, accounts, and reservation
- Ensure that the guest service desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
- Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings.
Guest Service Operator
Danat Jebel Dhanna Resort
01.2020 - 09.2021
- Answers all incoming calls
- Directs calls to guest rooms, staff, or departments through the mytel system
- Places outgoing calls
- Receives guests' messages and delivers the same to the guests
- Logs all wake-up call requests and performs wake-up call services
- Provides information about hotel services to guests
- Knows what action to take when an emergency call is required
- Keeps all records of calls placed and received by all departments
- Updates directory information on the front office software
- Follows telephone etiquette
- Understands the telephone operator board
- Is fully knowledgeable about the property.
Room Attendant
Danat Jebel Dhanna Resort
12.2017 - 01.2020
- Makes sure the room assigned is thoroughly checked and cleaned as per the hotel standard
- Attends to guest needs and requests in a timely manner
- Supports and follows the tasks given by the supervisor
- Cleans guest rooms and changes linen according to company specifications, ensuring that each room is in compliance with standard set-up
- Uses specified cleaning products in each guest room as per company guidelines
- Welcomes guests, answers questions, and anticipates guests' service needs
- Promptly delivers extra linen, paper products, and toiletries to guest rooms upon request.
Education
High School Diploma -
Umasashi High School
India04.2016
Bachelor of Hospitality Management Degree - Hotel Management
WBUT University
India03.2016
West Bengal Board of Secondary Education from Ramakrishna Vivekananda mission, West Bengal Council of Higher Secondary Education from Umasashi High school
2011
Skills
- Computer knowledge (Microsoft Word, Excel and Power point)
- Knowledge of OPERA, MYTEL and CID system
- Good communication
- Team management skills
- Good level of numeracy Enthusiasm to develop your own skills and knowledge plus those around you
- Adaptability to change and willingness to embrace new ideas and processes
- Ability to work unsupervised and deliver quality work
- Positive and approachable manner
- Team Supervision
- Team player qualities
Languages
English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Night Shift Team Leader
Danat Jebel Dhanna Resort
01.2023 - Current
Guest Service Agent
Danat Jebel Dhanna Resort
10.2021 - 12.2022
Guest Service Operator
Danat Jebel Dhanna Resort
01.2020 - 09.2021
Room Attendant
Danat Jebel Dhanna Resort
12.2017 - 01.2020
High School Diploma -
Umasashi High School
Bachelor of Hospitality Management Degree - Hotel Management
WBUT University
West Bengal Board of Secondary Education from Ramakrishna Vivekananda mission, West Bengal Council of Higher Secondary Education from Umasashi High school
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