SABIR SHAIKH
Dubai
Summary
Seasoned Customer Service Executive with 5 years of experience in sales and customer service , delivers effective solutions to problems and cultivating a positive image of the company. Familiar with major customer service software and building great client rapport .Quick learner,confident at working in fast -paced environments. Enthusiastic team player and customer advocate.
Overview
6
6
years of professional experience
Work History
Client Relations
Property Shop Investment
2023.11 - Current
- Evaluate properties and advise clients on the listing price based on market analysis and property condition. Recommend necessary repairs,improvements or staging to maximize the property's appeal.
- Collaborate with property owners to gather all necessary documentation and information for listing purposes. Create appealing and accurate property listings,including high-quality photographs and descriptions.
- Develop and implement marketing strategies to promote listed properties. Utilize various channels,including online listing,social media,and networking to attract potential buyers.
- Maintain open and transparent communication with clients throughout the listing process. Provide regular updates,report and feedback to property owners.
- Coordinate property viewings and open house to attract potential buyers.
- Negotiate offers and terms on behalf of clients to achieve successful transactions.
- Stay updated on real estate market trends,local housing market conditions and property values.
- Ensure all paperwork,contracts and legal requirements are completed accurately and in compliance with real estate regulations.
Customer Service Executive
Dubizzle & Bayut
2021.10 - 2023.08
- Manage and handle customer complaints, escalating to the relevant stakeholders and ensuring accurate reporting
- Handle calendar appointments for the field sales team
- Handling customer inquiries and emails
- Managing sales for Private owners of 1500 + Inventory ( Cars )
- Building repo with potential client
- Recorded and processed customer data accurately
- Required to meet our customer SLA's to ensure customer satisfaction
- Give precise information to buyer's understand the Bank Finance process.
Customer Service Executive
Aster DM Health Care
2020.12 - 2021.09
- Serves patients by greeting and helping them, scheduling appointments & making reminder calls, and maintaining records and accounts
- Checking Insurance eligibility & coordinating between Patient & Doctor's
- Coordinating with the insurance company for approval
- Billing the Patient as per the Insurance approval and guidelines
- Scheduled patient appointments using {Lifetrends} booking system
- Maintained timely check-in services, noting patient arrivals for efficient appointment running
- Faxing, scanning, filing, and mailing documentation
- Comforting distressed patients
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
Customer Service Executive
Skechers South Asia Pvt. Ltd
2019.07 - 2020.08
- Managing high - volume customer queries via calls and replying emails
- Major chunk were on emails for all India complaints ,handling via email ticketing system
- Working closely with the product team to understand the shoe anatomy
- Helping out EBO (Exclusive Brand Outlet) stores with mapping discount
- Passing on feed-back from customers to ASM (Area Sales Manager)
- Arrange Ad hoc exchange for international purchase,size and manufacturing defect
- Updated account information after customer calls for well-maintained data accuracy.
Customer Relations Advisor
Tech Mahindra
2018.07 - 2019.05
- Verifying customer identity through DPA check ( Data Protection Act )
- Cater to all the Three UK [ United Kingdom } customers using contract / pay monthly services
- The team provides end-to-end solutions for all customer related queries (Tech & Non-Tech)
- The team also contributes to the business initiatives through Cross-Sell (Upselling)
- The team is also involved in looking at methods to keep our customers with us by providing a fresh outlook to the wide range of services we offer on pay monthly contracts
- Deliver strong results on Customer satisfaction targets (OSAT).
Education
Bachelor of Financial Market - Commerce
Mumbai University
Mumbai, India Commerce
Maharashtra Board
Mumbai, India St.Xavier's
Mumbai, India Skills
- MS Office Suite ( Ms Excel,Ms
- Word,Ms PowerPoint ,Outlook )
- Salesforce
- Negotiation
- Attention to detail
- Team work
- Confident and tactful
- Communication skills
- Customer services
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Advanced (C1)
Timeline
Client Relations
Property Shop Investment
2023.11 - Current
Customer Service Executive
Dubizzle & Bayut
2021.10 - 2023.08
Customer Service Executive
Aster DM Health Care
2020.12 - 2021.09
Customer Service Executive
Skechers South Asia Pvt. Ltd
2019.07 - 2020.08
Customer Relations Advisor
Tech Mahindra
2018.07 - 2019.05
Bachelor of Financial Market - Commerce
Mumbai University
Commerce
Maharashtra Board
St.Xavier's
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