Sabitha Rangarajan
Dubai
Summary
Seasoned insurance expert with a strong background in general insurance and adept in handling commercial claims. Proven success in claim management, with enhanced software proficiency. Performance-focused with keen analytical abilities, eager to contribute to team with a commitment to continuous learning and meticulous attention to detail.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Senior Claims Specialist
Sukoon Insurance (Previously Oman Insurance Company)
04.2017 - Current
- Self-reliant in managing of large and complex Property & Casualty including Consumer Lines Claims
- Evaluate potential exposure levels associated with high-value complex claims to ensure adequate and timely reserves in accordance with established guidelines and industry best practices
- Review, analysis, evaluation of complex claims, authorizing claim payments with no leakage and settlement in accordance with policy terms and conditions
- Facilitate cross-functional collaboration between departments such as underwriters, marketing and reinsurance teams to ensure effective handling of claims
- Coordination with Insured, Brokers, Claims Adjusters, Experts, Lawyers, Recovery Agents for seamless claim management
- Single point contact for all IT related matters concerning the application and new changes if any and ensure that expected results are achieved
- Analysis and Reporting of claims data to top management
- Collaborate closely with internal / external auditors / Complaint and Compliance Teams
- Maintained up-to-date knowledge of industry trends and regulations to ensure compliance within the department
Business Analyst
Oman Insurance Company
12.2013 - 03.2017
- Well-versed in all phases of Software Development Life Cycle including Requirement gathering, Design, Development, Testing & Deployment
- Collaborated in requirement gathering and documentation of in-house portal application for Individual Medical Products, Policy Servicing & Commercial Products
- Contributed in documenting requirements, change management, post-production and UAT support in claims systems implementation
- Formulated user manuals and training of users
Senior Business Analyst
HCL Technologies Ltd.,
11.2011 - 11.2013
- Collaborated in end-to-end application development for leading APAC Insurer
- SPOC for GS Module right from requirement analysis till development & delivery of solution for all products for the requirement provided by customer
- Analyzed product and process gaps involved in functional requirements and providing necessary solutions to development team in fixing gaps
- Facilitated business teams on IT systems in client/business-facing role
- Contributed in annual budget planning activity and is responsible for business case creation
- Conceptualize Online Business Model (OBM) and solution design for Direct-to-Consumer Portal Enhancement
- Fostered in proactive propositions on Global Distribution and Multinational Knowledge Exchange programs for Leading Multinational Global General Insurer.
Assistant Manager
Royal Sundaram Alliance Insurance Company
08.2006 - 11.2011
- Managed all commercial claims (Fire, Marine, Engineering and Liability Claims) beyond authority of Regional Offices from notification to settlement
- Facilitated and guided Regional Offices on technical issues leading to smooth processing of claims
- Collaborated with other verticals like Underwriting and Marketing at Corporate Office, Structure process meeting with them on various issues
- Industry-wise, Client-wise Analysis leading to Portfolio Improvement, Monitoring of various MIS Information, Presentations on monthly Claims Data and on performance of Commercial Claims Vertical to Top Management
- Managed marine cargo export claims and Bordereaux reconciliation with Overseas Settling Agents.
Assistant
The Oriental Insurance Company Limited
02.1993 - 08.2006
- Underwriting of various products in Motor, Miscellaneous & Rural Insurances Dept., at Branch level
- Coordinated Customer Grievances Dept., and Third-Party Claims Dept., at Regional Office.
Education
Master of Arts - Public Administration
ANNAMALAI UNIVERSITY
CHENNAIMBA - Human Resources Management
UNIVERSITY OF MADRAS
CHENNAIBachelor of Commerce - COMMERCE
UNIVERSITY OF MADRAS
CHENNAISkills
- Adaptability
- Analytical Thinking
- Claims Analysis & Processing
- Claims Management
- Claims Negotiation
- Collaboration & Team Leadership
- Critical Thinking
- Decision-Making
- Interpersonal Communication
- Legal & Compliance
- MS Office
- Organizational Skills
- Policy Interpretation
- Problem-Solving
- Regulatory Awareness
- Time Management
Projects
- Individual Medical Products online using CRM.
- Online Medical Policy Servicing Portal Projects for Commercial Lines of Insurance.
- Document Management (ECMS) for GI Claims Legacy system transformation project - exclusively responsible for Claims Module of both Consumer and Commercial Lines including interface and data migration.
- Risk Aggregation Tool for Energy Insurance.
- EASI - GS module (an integrated application providing end to end solution from underwriting, claims, CRM, MDM, Oracle Financials and other such independent modules)
Certification
· Fellowship Member “The Insurance Institute of India” with specialization in Marine, Miscellaneous and General Branch.
· GEM Award Winner for efficient handling of claims
· Beaver Award Winner for consistent performance
· Awarded for top performance in the team.
Timeline
Senior Claims Specialist
Sukoon Insurance (Previously Oman Insurance Company)
04.2017 - Current
Business Analyst
Oman Insurance Company
12.2013 - 03.2017
Senior Business Analyst
HCL Technologies Ltd.,
11.2011 - 11.2013
Assistant Manager
Royal Sundaram Alliance Insurance Company
08.2006 - 11.2011
Assistant
The Oriental Insurance Company Limited
02.1993 - 08.2006
Master of Arts - Public Administration
ANNAMALAI UNIVERSITY
MBA - Human Resources Management
UNIVERSITY OF MADRAS
Bachelor of Commerce - COMMERCE
UNIVERSITY OF MADRAS
· Fellowship Member “The Insurance Institute of India” with specialization in Marine, Miscellaneous and General Branch.
· GEM Award Winner for efficient handling of claims
· Beaver Award Winner for consistent performance
· Awarded for top performance in the team.
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