Sabitha Yatham
Dubai
Summary
Highly skilled professional with expertise in communication, team building, and problem-solving. Demonstrates a calm demeanor under pressure, ensuring effective resolution of challenges. Committed to leveraging these skills to contribute to organizational success and foster a collaborative work environment.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
22
22
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Projects - DCC
VEOLIA WATER TECHNOLOGIES
03.2024 - 06.2025
- Record all the Incoming Submittals from Client
- Update the Project documents and Project Register
- Creating New Documents in Projects based on the Requests Received Internally
- Create a Outgoing Submittal to Client based on the Approvals
- Printing and Submitting the Hard Copies and SoftCopies to Client
- Recording Incoming Letters from Client and Distribute to the Team
- Preparing Outgoing Letters on the PM request and Submitting to the Client
- Preparing Documentation in PDF for all the External Reviews Received
- Sending Weekly Reports and Monthly Reports for both the Projects
- Submitting the Weekly Project Document Register to the Client on every Friday
- Creating and Updating Vendor Documents on the arrival and distribute internally
- Compiling the Data received for the Material Submittals
- Preparing Compliance Sheets for Technical Submittals
- Managing the Stationery at Site
- Coordinating with the Team for the Internal Reviews and Approvals
- Duly posting the Acknowledgements of all the Sent Letters and Submittals in AODOCS
- Working with both the PMs if any assistance is required at Site
- Coordinating with the Procurement Team for all the Stationery -Site Requirements
- Filing the Received and Sent Letters and Transmittals
- Maintaining document version and revision history in the Document Registers and Log
- Preparing Minutes of Meetings - Weekly /Monthly and generating to the team
- Managing site correspondence and Equipment
- Document control workflows in AODOCS System as per the Request
- Preparing Comment Resolution sheets for both the projects
Customer Service Desk Analyst
Dubai Refreshments Pepsi co.
Dubai
06.2018 - 12.2019
- Company Overview: Lower Gulf's leading Beverage Company. UAE
- Single point of contact in ICT & Customer Service Desk for all the employees across the DRC locations in Dubai/ Sharjah
- Answering the users queries
- Managing Active directory Activities, Administrator access to control unauthorized access
- Incident management, Problem Management
- Making Local Purchase Requisitions
- Getting the approvals as per the approval hierarchy
- Following up with the suppliers to cross check the status of the Local purchase orders
- Receiving the orders, and acknowledging the Supplier
- Creating a Good Note Receipt and submitting to the finance for fund clearance
- Documenting all the LPR, LPO's and GRN's in Oracle E- Business
- Authorizing the Petty cash for the Computer Hardware Expenses
- Releasing the IT equipment for all higher level management for the Meetings, Interviews and Conference
- Authorize and Accountable for the IT Equipment Borrowed
- Checking the stock in store on the regular intervals, Ensure to get the quotations for the items that are to be purchased before we are out of stock
- Keep a track on all the IT assets allocated to the employees
- Approving the replacements and repairs for any IT assets and following with the third party vendors and service providers
- Lower Gulf's leading Beverage Company. UAE
Customer Service Coordinator
Nasate IT Consulting
Dubai
01.2017 - 01.2018
Customer Service Expert
Top Rank Solutions
Dubai
01.2016 - 06.2017
- Worked as a Customer Service Expert and also Front line agent for a Shipping company for about 18 months
Medical Transcriptionist
01.2015 - 01.2016
CS Consultant
Accenture Services Pvt Ltd.
Bangalore
07.2008 - 02.2012
- Supporting Enterprise customers on phone and remotely
- Scoping and documenting customer scenarios, potential causes and troubleshooting steps
- Effectively communicating with customers and stakeholders via, phone, email or any other available means
- Assess self-knowledge and collaborate or escalate as needed
- Pro-actively work towards self-development and sharing knowledge
- Ensuring compliance with schedules; processes and MS policies and values
- Incident Management / Problem Management
- Tier2 Support for AstraZeneca and ITV
- Been a part of Knowledge Management Team to create documents for the process and updating the Partner Summary documents for the Tier 1 support group
- Ticket Audits done on a regular basis to check for the Accuracy and Process Deviations
- Working on Active directory- user management (which includes account creation/deletion/delegating, providing access to shared folders/public folders, creating Distribution lists etc.)
- File & print server access was used so as to get the issues sorted
- Troubleshooting issues related to vpn client, rsa token id synchronization issues, and citrix access issues
- ERP administration on Oracle E business
- ITIL framework is the key aspect, involved in Incident Management and Problem management, Understanding of process and its importance in IT industry
- Documentation of the issue, SLA management, providing resolution were the key focus areas
- Remote control of the users machine was made through tools like dame ware ,net meeting 123rescue
- Ticketing tool worked on the ITSM remedy. Interactions on a day include calls as well as emails
- As part of the organisation, has supported U.S and U.K users
- LAN/WAN communications to include TCP/IP troubleshooting and Diagnostics
- Extensive knowledge of File and Printer Sharing. Setting up Printers, T/s Microsoft outlook, IE version 6 and 7, and involves the basic T/s on Windows OS
- Currently handling the change management process for IDC Service control
- Raising the changes and implementing, getting the business and implementation approvals for all the domains and making sure the change is scheduled promptly
- Monitoring black outs and PEM alerts
- Monitoring shared mailbox and Change.config
- Been a part of IDC Service Control team, completely involved in the Change Management process for about 14 clients in the UK
Senior Tech Support Executive
Dell International Services
Bangalore
06.2006 - 07.2008
- Sr.Customer Support Expert with US -CTS for a period of 11 Months
- Answer ACD calls and access customers' technical support needs and handle/route accordingly
- Provided Tech support for Wireless Issues, for all Dell Inspirons and laptops
- Provide first level technical support on basic operations or maintenance of PCs/ or peripherals using documented procedures and available tools
- Advanced Resolution Expert with Emea -Dell software solutions
- Resolve all the software issues for the U.K based Customers -Software Premium Line
- Supported the Team as CBT
- Dispatching MRI Kits for the customers as in when they require
- Use troubleshooting techniques to identify products that are defective
- Identify and provide input on unique or recurring customer problems
- Update knowledge of customers' product line and service offerings, current products and technologies
Customer Service Executive
Sutherland Global Services
Chennai
10.2003 - 06.2006
- Customer service executive for Intuit -Consumer Tax process, US
- Was a Part of Customer experience Project for Dell Process
- Provided Customer service and Technical Support for all the Symantec Antivirus products
Education
Biotechnology -
Kalinga University
01.2002 - 01.2006
Long Term Coaching For Medical Entrance Exam - undefined
01.2001 - 01.2002
Intermediate (Bipc) - undefined
Town Model Jr College
Kurnool, AP 01.1997 - 01.2000
SSC - undefined
Sri Lakshmi English High School
Kurnool, AP 01.1996 - 01.1997
Skills
- Communication skills
- Team building
- Problem-solving
- Calm under pressure
Certification
- ITIL V3 Certification
- Certified by Achieve Global Inc. on Customer Handling skills
- NIIT Certification
Accomplishments
- Part of the BPI Project in improving the resolve rate
- Sales Champ in the Transition Q for achieving Highest Sales target for the Quarter
- Awarded Employee of the month consistently for successive quarters
- Recognised and publicized for possessing proficient Email Etiquettes
Personal Information
- Passport Number: H0251820
- Nationality: Indian
- Visa status: Spouse Sponsorship
Custom
- Microsoft Office 2003: Advanced Outlook
- Microsoft Office 2007: Advanced Outlook
- Advanced Microsoft Excel
- Ethics and Compliance
- Information Security
- Data Privacy - What It Means and Why It Matters
- Personal Responsibility: Living the Code
- Diploma in Human Resources & Administration
- Customer Service Solutions
- Frontline Management & Leadership Essence
- Health and Safety Compliance
Languages
English
Fluent
Hindi
Fluent
Telugu
Native
Tamil
Fluent
Timeline
Projects - DCC
VEOLIA WATER TECHNOLOGIES
03.2024 - 06.2025
Customer Service Desk Analyst
Dubai Refreshments Pepsi co.
06.2018 - 12.2019
Customer Service Coordinator
Nasate IT Consulting
01.2017 - 01.2018
Customer Service Expert
Top Rank Solutions
01.2016 - 06.2017
Medical Transcriptionist
01.2015 - 01.2016
CS Consultant
Accenture Services Pvt Ltd.
07.2008 - 02.2012
Senior Tech Support Executive
Dell International Services
06.2006 - 07.2008
Customer Service Executive
Sutherland Global Services
10.2003 - 06.2006
Biotechnology -
Kalinga University
01.2002 - 01.2006
Long Term Coaching For Medical Entrance Exam - undefined
01.2001 - 01.2002
Intermediate (Bipc) - undefined
Town Model Jr College
01.1997 - 01.2000
SSC - undefined
Sri Lakshmi English High School
01.1996 - 01.1997
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