Sabiya Sayyed
MUMBAI,INDIA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills
Overview
2
2
years of professional experience
Work History
Destination Executive
DREAM TRAWELL DESTINATION DMC
MUMBAI
06.2023 - Current
- Quotation and Pricing Strategies - Developed and implemented effective pricing models that align with market trends and client budgets. Analyzed competitor pricing and adjusted proposals to enhance competitiveness while maintaining profitability.
- Itinerary Planning and Customization - Expert in crafting tailored itineraries that meet the unique needs and preferences of clients. Utilized extensive knowledge of destinations and activities to create memorable experiences, ensuring high levels of customer satisfaction.
- Client Relationship Management - Fostered strong relationships with clients through personalized service and attention to detail. Actively engaged with clients to I understand their needs, resulting in repeat business and referrals. Managed feedback and implemented improvements based on client suggestions.
- Supplier Negotiation and Coordination - Negotiated favourable terms with suppliers to secure competitive rates and enhance service offerings. Coordinated logistics and communications among various stakeholders, ensuring seamless execution of plans.
- Excellent Communication and Follow-Up Skills - Demonstrated exceptional verbal and written communication abilities. Maintained regular follow-ups with clients and suppliers to ensure clarity and timely responses, facilitating smooth operations and enhancing customer experience.
- Visa Document Processing - Efficiently managed the preparation and submission of visa documents to the operations team, ensuring compliance with all requirements and timelines. Maintained detailed records to facilitate smooth processing and quick resolution of any issues.
- Hotel Reservations - Managed the process of blocking hotel accommodations, ensuring optimal options for clients based on preferences and budget.
Customer Representative
AKASA AIR
MUMBAI
01.2023 - 06.2023
- Represent the airline to its passengers and assist passengers in reservations including reservation changes.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Data entry and research as required to troubleshoot customer problems.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Strong phone contact handling skills and active listening.
- Ability to multitask, prioritize and manage time effectively.
- Provide airline information to passengers as required.
- Assisted customers with varying questions using product knowledge and service expertise.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Maintained excellent client satisfaction by providing in-depth support.
- Processed inbound customer calls, providing information on service or product upgrades
- Answered customer telephone calls promptly and improved on-hold wait times.
Education
Master of Commerce -
Mumbai University
MUMBAI 2020 - 2022
Skills
- PLANNING AND COORDINATION
- TEAMWORK AND COLLABORATION
- EXCELLENT COMMUNICATION
- ATTENTION TO DETAIL
- SELF-MOTIVATED
- CRITICAL THINKING
Languages
English
Fluent
Hindi
Fluent
Accomplishments
- STAR OF THE MONTH
- OUTSTANDING PERFORMANCE
Timeline
Destination Executive
DREAM TRAWELL DESTINATION DMC
06.2023 - Current
Customer Representative
AKASA AIR
01.2023 - 06.2023
Master of Commerce -
Mumbai University
2020 - 2022
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