Sabri Al Shami
Sharjah,UAE
Summary
Results-oriented Sales Team Leader with a robust background in marketing, administration, and CRM, bringing over 20 years of experience in driving sales growth, implementing strategic marketing initiatives, and optimizing customer relationship management. Adept at leading high-performing teams, developing comprehensive sales strategies, and ensuring seamless coordination between sales and marketing efforts. Seeking a challenging leadership role to leverage my diverse skill set and contribute to the success of a dynamic organization.
Overview
20
20
years of professional experience
1
1
Certificate
Work history
Commercial Sales Team Leader
Marriott Vacation Club International
Dubai
2020.02 - 2024.02
- Led a team of sales professionals, consistently surpassing sales targets by [110%] through effective coaching, motivation, and performance management
- Integrated marketing strategies with sales initiatives, resulting in a [23%] increase in lead generation and brand visibility
- Implemented and managed CRM systems to streamline sales processes, enhance customer engagement, and optimize data-driven decision-making
- Collaborated with the marketing team to develop and execute multi-channel marketing campaigns that generated [22%] growth in customer acquisition
- Oversaw the administration of sales operations, ensuring efficiency in order processing, inventory management, and customer support
- Share best practices, ideas, approaches, know-how, cross-selling opportunities and market-knowledge between various groups across the organization
- Coordinate customer relation satisfaction between owners and owners services office
- Close deals for Sales Representatives in daily basis during the gallery tour
- Sign contracts with clients and keep a good relation with new owner for collections and generating new leads.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Fostered positive employee relationships through communication, training and coaching.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led shifts and motivated team to drive sales.
- Supported new hires through onboarding process for speedy and successful training.
- Delegated tasks to make best use of individuals' skills.
- Recognized exceptional individual performance for improved motivation.
- Upskilled team members by planning and delivering training workshops.
- Coached team members through new or difficult workflows.
- Led team of 5 to achieve KPI targets and successfully complete assigned projects.
- Prioritized and assigned tasks for strategic and optimized distribution of workloads.
- Recognized exceptional individual performance for improved motivation.
- Prioritized and assigned tasks for strategic and optimized distribution of workloads.
Regional Marketing Supervisor
Marriott Vacation Club International
Dubai
2010.02 - 2020.01
Regional Marketing Administrator
Marriott Vacation Club International
Dubai
2008.10 - 2010.01
Marketing Administrator
Marriott Vacation Club International
Dubai
2007.05 - 2008.09
Marketing & Sales Representative
Mobico Trading Est
Dubai
2006.05 - 2007.04
Customer Relation Representative
Adnan Al Shamsi L.L.C
Sharjah
2003.10 - 2006.06
Education
Accomplishments
- Talented Gem new recruit 2007.
- Star of the month for 12 consecutive years.
- Star of the Year 2010, 2014,2017, and 2018.
- Sapphire (1M sales) 2021,2022, Super Sapphire 1.5M Sales 2023.
- Top SE 2023
Certification
Cisco CCNA
Marriott Salesmanship
Marriott Leadership
Information Security and Confidentiality by Marriott
Affiliations
- Football
- Video Games
- Travelling
Languages
Arabic
Proficient (C2)
English
Proficient (C2)
Timeline
Commercial Sales Team Leader
Marriott Vacation Club International
2020.02 - 2024.02
Regional Marketing Supervisor
Marriott Vacation Club International
2010.02 - 2020.01
Regional Marketing Administrator
Marriott Vacation Club International
2008.10 - 2010.01
Marketing Administrator
Marriott Vacation Club International
2007.05 - 2008.09
Marketing & Sales Representative
Mobico Trading Est
2006.05 - 2007.04
Customer Relation Representative
Adnan Al Shamsi L.L.C
2003.10 - 2006.06
References
References available upon request.
References
References available upon request.