Sabrina Haizel Padilla

• Communicated with spa team members if clients canceled or changed appointment times.
• Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
• Supported marketing efforts by distributing promotional materials and engaging in social media outreach when applicable.
• Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
• Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
• Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
• Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
• Trained new receptionists on daily tasks, procedures, and best practices to ensure consistent quality across the team.
• Resolved client issues professionally, promoting a positive image of the spa brand.

• To know how to operate and deal with customers, colleagues, supervisors on the phone
• That the phone is answered correctly and in a polite manner
• To fully understand all the club's facilities and prices for memberships, classes, and activities
• To know all prices for coaching in the relevant areas; how to make reservations and to communicate with the respective coaches
• To handle customer complaints and queries
• To always take messages when needed
• Having full details of who called e.g
• Name, contact number at least and to communicate these to whomever relevant
• To co-ordinate with the Recreation Team on the daily operation, and the Recreation Management to ensure the smooth and effective running of the Recreation areas
• To liaise with Recreation Management and hotel personnel in dealing with queries in the most professional and effective manner
• To organize, arrange bookings and receive guests to the Recreation facility
• To take payments for Recreation services / bookings and handle cash / credit card transactions
• To ensure Recreation operation follows SOP guidelines and regulations
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.

• Ensure the complete health club & beach area is clean at all times and report any maintenance
• Provide guest assistance on arrival to Bodylines when and where required
• Assist with the cleaning of all areas of the operation
• Ensure that guests adhere to all leisure club rules and regulations
• Assist in all kinds of Health Club and Beach Club Activities
• Assist in opening and closing of the facilities
• Report any guest complaints to your superiors immediately
• Have full knowledge of the club's facilities, e.g
• Timings, promotions and prices
• Ensure that all reported incidents are investigated and all actions are reported to Department heads to prevent a similar occurrence.

Completed “On-The-Job Training Program as a Passenger Service Agent” Aviation Industry (450 hours)

• Greeting and checking passenger documentation
• Placing baggage labels
• Escorting passengers to the boarding gate
• Adhering and applying strict security and safety regulations
• Effectively assisting passengers with their experience travelling through the airport, like self-service kiosk
• Support passengers on arriving international and domestic flights.
• Extend customer service and information to passengers.
• Execute Ticket and baggage tag printing equipment.
• Offer front line customer service to passengers.
• Coordinate with passengers to purchase tickets, check-in, and board flight in computer based reservation program.
• Check-in passenger baggage and support passengers with misplaced baggage.