Sabrine ROCHDI
Casablanca
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Key Account Manager & Business Development Manager
PUSH AGENCY
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
Marketing Lecturer
CIGMA Group
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
Marketing and Economy Lecturer
SHERBROOK UNIVERSITY Casablanca
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Selected and designed lesson plans and curriculum to meet academic objectives.
Key Account Manager
ACECA Group
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
Customer Success Advisor
Boréalis (Québec)
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Streamlined onboarding processes, reducing time-to-value for new customers while maintaining high levels of satisfaction.
Customer Success Manager, Business Analyst
Technocrat XP (Birmingham/London)
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Sales Specialist
Paytic (Casablanca/Charlottetown)
09.2023 - 03.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Call Center Representative
B2H Call Center
Remotely
02.2022 - 10.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Master 1 Cycle Grande Ecole -
ISCAE Group
Preparatory Classes aux Grandes Ecoles MPSI / Engineering Sciences -
Elbilia School Group
Master's Degree in Management Marketing & Communication -
Toulouse Business School
The Principles of Leadership -
Harvard Online University
Managing Emotions in times of Uncertainty & Stress -
Yale Online University
Bachelor's Degree in Business Administration -
Toulouse Business School
12.2019
Skills
- Active listening
- Effective Communication
- Detail oriented
- Critical thinking
- Results-driven
- Flexible and Adaptable
- Computer Skills
- Multitasking Abilities
Certification
- Business Analyst Fundamentals, Udemy, 2022-04-01
- Excel Essentials For the Real World, Udemy, 2022-03-01
- Advanced Excel formulas and functions, Udemy, 2018-06-01
- Cross-Cultural Management Certificate, TBS Barcelona Campus, 2019-01-01
- Innovation in the Luxury Industry Certificate, TBS Paris Campus, 2019-06-01
- Google Ateliers Numériques, 2022-03-01
Languages
Arabic
French
English
Hebrew
Spanish
Community Service
- Caregiver, Nour Retirement Home, CASABLANCA, 2018-05-01, 2024-03-31
- Cancer Advocate, Dar Zhor, CASABLANCA
Projects
Zeyn Appli, Co-developed an application to automate community management for companies, 2018-05-01, 2018-09-30
Timeline
Sales Specialist
Paytic (Casablanca/Charlottetown)
09.2023 - 03.2024
Call Center Representative
B2H Call Center
02.2022 - 10.2022
Key Account Manager & Business Development Manager
PUSH AGENCY
Marketing Lecturer
CIGMA Group
Marketing and Economy Lecturer
SHERBROOK UNIVERSITY Casablanca
Key Account Manager
ACECA Group
Customer Success Advisor
Boréalis (Québec)
Customer Success Manager, Business Analyst
Technocrat XP (Birmingham/London)
Master 1 Cycle Grande Ecole -
ISCAE Group
Preparatory Classes aux Grandes Ecoles MPSI / Engineering Sciences -
Elbilia School Group
Master's Degree in Management Marketing & Communication -
Toulouse Business School
The Principles of Leadership -
Harvard Online University
Managing Emotions in times of Uncertainty & Stress -
Yale Online University
Bachelor's Degree in Business Administration -
Toulouse Business School