Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
DECLARATION
Timeline
SalesManager
SACHIN POTHULA

SACHIN POTHULA

DUBAI,UAE

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

6
6
years of professional experience
15
15
years of post-secondary education
1
1
Certification

Work history

Customer relationship officer

MARKAI GROUP OF COMPANIES
DUBAI, UAE
10.2023 - 05.2024

Direct Sales and Service Representative for Abu Dhabi Commercial Bank ADCB. Providing Personalised Banking Service for getting Credit Cards and Personal Loans. Getting appointment with customers to meet them in their work location for collecting required documents and Security cheque. Building a good customer Relation for references and more Business and reporting daily sales and submission status to Team Leader. Processing customers applications through digitally and updating application status by every 24 hours to the customers and achieving more than given basic target end of the month Successfully.

Cash teller

TRANSGUARD GROUP L.L.C
DUBAI, UAE
08.2021 - 03.2023

1. Dubai South
Accepting Cash, Card and Cheque Payments from the Customers. Receiving and Maintaining Post Dated Cheques. Following and linking online Payments to the Customers Account. Maintaining petty cash and Refunding Post Dated and Payment Cheques to the Customers resolving tickets and reporting to the Finance Department.

2. Dubai RTA
Top Up Transportations Cards and issuing weekly and monthly transportation Passes. Maintaining counter cash and depositing on cash Machines and reporting daily sales to Line Manager.

3. National Bonds
Accepting deposit amounts through Cash, Card and Cheque Payments from the customers and issuing bond paper as per deposit amount along with Payment Receipt. Sending cash deposit and sales report to Finance and Line Manager through Email.

4. Al Tayer Motors
Accepting Cash, Card and Cheque Payments from the Customers. Handling petty cash and accounting in Tally. Sending all petty cash reports and tax invoice original bills to finance department through Courier.

5. Emirates Auction
Accepting Cash, Card and Cheque Payments from the Customers. Receiving and Maintaining Security deposit Cheques. Following and linking online Payments to the Customers Account. Maintaining petty cash and Refunding Security deposit and Payment Cheques to the Customers resolving tickets and reporting to the Finance Department.

Catering supervisor

HERITAGE VILLAGE CATERING SERVICES L.LC
ABU DHABI, UAE
05.2018 - 07.2021

Supervising 1000 people capacity of Dining Hall and assigning work to Staff. Taking care of food taste quality and hygiene. Reporting all the customers feedback to chief executive and collecting cash issuing bills to the customers. Maintaining all the customers data updating check-in and check-out details to Coordinator on daily Basis.

Education

High School Diploma - SCIENCE, MATHEMATICS, SOCIAL, ENGLISH, TELUGU AND HINDI

MARIA MONTESSORI SCHOOL
INDIA
06.2006 - 04.2016

HIGHER SECONDARY EDUCATION - BIOLOGY, PHYSICS AND CHEMISTRY

SRI CHAITANYA JUNIOR COLLEGE
INDIA
06.2016 - 04.2018

Bachelor of Commerce - BACHELOR OF COMMERCE IN COMPUTER APPLICATIONS (B.COM C.A)

ACHARYA NAGARJUNA UNIVERSITY
INDIA
06.2018 - 04.2021

Skills

  • Customer Service
  • Customer relations
  • Data Entry
  • Customer relationship building
  • Electronic payment processing
  • CRM
  • Call centre experience
  • Cash handling
  • Team Leadership
  • POS Systems
  • Microsoft Office
  • Outstanding customer service
  • Complaint handling
  • Cash and card processing
  • Credit card processing
  • Sales enquiry handling
  • Customer data management
  • Customer sales support
  • Sales negotiating
  • Bilingual customer support
  • Basic computer knowledge
  • Multi-tasking
  • Contract management
  • Customer complaint management
  • Staff performance management
  • Food hygiene procedures
  • Catering menu planning
  • Catering staff recruitment
  • Food safety and hygiene
  • Cleaning and sanitation procedures
  • Safe food handling
  • Attention to Detail
  • Transaction management
  • Night and safe deposit procedures
  • Currency and coin counter
  • Payment Processing
  • Product knowledge
  • Microsoft Excel
  • Cash management
  • Customer greeting
  • Credit card authorisations
  • Cash counting machine operations
  • Customer assistance
  • Cash counting

Languages

English
Fluent
Hindi
Fluent
TELUGU
Native
TAMIL
Beginner

Affiliations

  • PLAYING GYM, BADMINTON AND VOLLEYBALL
  • READING BOOKS
  • VLOGGING AND TRAVELLING

Certification

ABU DHABI FOOD CONTROL AUTHORITY


ESSENTIAL FOOD SAFETY TRAINING CERTIFICATE (EFST)

  • ID (784200087636203)
  • RECORD OF ATTENDANCE REFERENCE NO #:(T201905-2703)
  • CERTIFICATION REFERENCE NO: (E201905-2278)
  • ISSUING DATE: (11/06/2019)
  • VALID TO: 30/05/2024

DECLARATION

This is to certify that the above statement is true, complete and correct to the best of my knowledge and belief.

                                                                                                             SACHIN POTHULA

Timeline

Customer relationship officer

MARKAI GROUP OF COMPANIES
10.2023 - 05.2024

Cash teller

TRANSGUARD GROUP L.L.C
08.2021 - 03.2023

Bachelor of Commerce - BACHELOR OF COMMERCE IN COMPUTER APPLICATIONS (B.COM C.A)

ACHARYA NAGARJUNA UNIVERSITY
06.2018 - 04.2021

Catering supervisor

HERITAGE VILLAGE CATERING SERVICES L.LC
05.2018 - 07.2021

HIGHER SECONDARY EDUCATION - BIOLOGY, PHYSICS AND CHEMISTRY

SRI CHAITANYA JUNIOR COLLEGE
06.2016 - 04.2018

High School Diploma - SCIENCE, MATHEMATICS, SOCIAL, ENGLISH, TELUGU AND HINDI

MARIA MONTESSORI SCHOOL
06.2006 - 04.2016
SACHIN POTHULA