Sachin Pradhan
Director Operations - F & B, Operations & Franchising
Dubai,Dubai
Summary
Sachin Pradhan driving value by piloting top and bottom line growth and compelling combination of Retail Operations, Learning & Development, Human Resource Management and Franchise Development spanning across an international sector, establishing expertise across various industries. As a trusted Business partner, utilizes strong business analysis to transform operations, positively impacting viability and performance. Motivates global franchises and leadership teams to support talent development, revive business growth and market expansions. Frequently promoted to lead national wide franchise sales and implement domestic contracts to upscale brands and portfolio. Total Leadership Impact Brand Resources: Consistent track record of success capitalizing on opportunities for greater ROI /ROS. Supported the expansion of international market access delivering on product and geographic segment opportunities through high-level sales, marketing, portfolio, and strategic & direct solutions; ensuring key metrics were measured; winning Cold Stone Creamery Best Franchisee of the Year 2013 from the retail Middle East. Talent Development: Transformed organizations of 3000+ employees as a driver of positive culture via talent development and by recognizing a focus on measurable goals that cascaded throughout the entire organization. Developed & customized international employee reward & recognition program called Green Apron for Middle East in Starbucks and Five Flavours for Cold Stone Creamery. High Performer: Personally recognized by the company CEO of Qantas Airways (Mr James Strong) as Best Performer based on customer recommendations and feedback. Took on a Collaborative management approach and was the recipient of the 2011 award “Person that Displays the best company culture” by Cold Stone International Worldwide. Expanded markets through strategic partnerships, building key stakeholder relationships with hospitality investors, Developers and financial institutions. Budget Management, Business Development, People Management, Strategic Negotiations, Analytics, Negotiation Skills, Talent Development, Stakeholder Management High Impact Performance, Vendor Relations, Team Leadership, System Development.
Overview
33
33
years of professional experience
Work History
OPERATIONS DIRECTOR
Ice Cream Lab LCC
03.2015 - Current
- Pioneered the franchise from ground up in various implementation phases
- Steered the organization to improved revenues and enterprise growth, guiding transformation of corporate-wide people strategies, building and driving change to embrace modern HR functionality and global brand awareness
- Devised successful NDAs, franchise agreements, Capex & Opex, trade mark registrations, technical drawing plans, yearly auditing and royalty payments
- Business Startup- Fueled business development opportunities from ground-up through high-profile networking and relationship building, including with government authorities
- Leveraged alliances to negotiate and navigate complex supply chains and manufacturing processes and a deep understanding of competitor offerings
- Global Market Development- Positioned Ice Cream Lab as a market leader through portfolio expansion, generating above industry average with a total growth of $10M revenue in just 5 years through Franchising the brand to over 12 different countries
- Franchise Launches- Engineered product development program (business case, investment, market-driven cost models risk, P&L, SOPs)
- Steered the organization to improved revenues and enterprise growth
- Overhauled operational procedures across accounting, payroll, HR & franchise business operations, legal contracts, such as such as Company Trade License, Registration of Trade Mark across the world, Company’s Labor Card Renewal, MOL Bank Guarantees, Work Permit & Visit Visa Quota and Legal Cases
- Liaising with Government and Non-Government Agencies for various requirement including Mandatory Government training for the employees
- Financial Strategy- Designed budget and executed 6-figure P&L accountability across Administration, Sales & Marketing, Operations and HR departments, driving clear focus on spend and control
- Continues Growth- Initiated staff performance reviews and created succession plans for all positions, created employee development, recognition and reward programs
- Strategic Executor- Directly supported over 40 employees and indirectly over 100 staff on an international scale, engaged people in delivering strategic operational goals, identified barriers to business success and introduced clear HR strategies in training and development, succession planning and organizational efficiencies
- Trusted Business Partner- Oversaw $10M in budget handling, producing $15M in profit over 5 years; addressing unique client and vendor requirements to cover all facets of strategy.
Head of Human Resources
Major Brand India Private Limited
01.2013 - 01.2015
- 15+ Fashion, Footwear and Fashion Accessories, Major Brand, India, Sister Concern of Apparel Group LLC
- Lead a team of 14 members (4 HR Team & 10 Training Team)
- Key Deliverables
- Coached, mentored and supported a team of 50 high performing individuals (Pan-India) and revamped the entire organizational structure to appropriately cater for major brands
- Initiated strategizing business-related trainings and formulated the A-Team/ Train the Trainer approach for store-based trainings & observations
- Launched new Leadership Training called, “Effective Communication”, upgraded the existing induction program, launched and instead, launched training Master Tracker & introduced planning training budgets
- Established company-wise Standard Operating Procedures (SOP’s) by designing common Store Operations Manual for all brands such as Aldo &Aldo Accessories, Bebe, GUESS, Charles & Keith, Mango, La Senza, Promod, Inglot, Beverly Hill’sPolo Club
- Initiated and developed a Sexual Harassment policy in keeping with the country’s Supreme with appropriate
- Staff training prior to roll out and redesigned the entire Human Resource Policy for several major brands
- Revamped the rewards & recognition scheme and introduced ne a instant employee reward and recognition program called, “Five Feathers,” encouraging a high performing workforce.
Human Resources & Training Director
Apparel Group LCC, GCC
07.2007 - 01.2013
- Holds over 50 fashion brands & 2 Food brands (40+ Cold Stone Creamery | 50+ Time Hortons)
- Key Deliverables for Cold Stone:
- Demonstrated excellence in establishing the Standard Operating Procedure (SOP) for Cold Stone which was well appreciated by our American Principles; instrumental in successfully launching all brands from ground up
- Introduced the first instant Reward & Recognition Program called – 5 Flavors s a key driver of innovation and creativity to increase staff performance and workplace satisfaction
- Drove and improved onboarding and induction programmes, measuring and tracking productivity development of new hires; coordinating and driving programmes regionally through global suite offerings for leadership and functional development
- The training matrix format which was adopted & followed by US Cold Stone Creamery
- Played a stellar role in creating the daily store operations Manager’s Book based on the Manager’s Red book concept that has been widely accepted by the American Principles as well as the Store Managers
- Utilized input from customer stakeholders to plans, develop, customize and implement appropriate materials, instructional content, and delivery mechanisms to achieve maximum learning and development results with meticulous attention to detail to support change management
- Awarded with prestigious International Award “Person to Display Cold Stone Culture” for the year 2011 across the globe over 70 other international participants
- Key Deliverables for Tim Hortons:
- Instrumental in creating the staff succession planner that to this day is used by both Cold Stone and Tim Horton’s with a high degree of success; assessed, designed, developed, and implemented best practices that supported the full adult learning audience
- Won several Dubai Service Excellence Awards from Dubai Economic Department for Service Excellence, Best Franchisee Brand of year from Retail ME, Most Innovative Brand of the Year – Retail City, “Most Innovative Campaign” by Majid Al Futtaim Group – Cold stone & Tim Horton’s, Best Cafeteria Award by UAE Municipality
- Ensurd global assessment and feedback tools were used to track development progress; leveraged quantitative data and descriptive/predictive analytics to shape future development and additional work needed to grow the company leaders.
Learning & Development Manager
Alshaya Group, Starbucks
02.2004 - 05.2007
- Key Deliverables
- Known as a natural leader and mentor who ensured account planning, sales forecasting, and pipeline management, talent development and strong cooperation with relevant functions
- Progressive promotions from Store Manager, to Multi-Store Manager and then L&D Manager
- Trained and mentored team to proficiency in feasibility, project development, construction costs, financial modeling, depreciation analysis to understand the business and support continued profits.
Customer Relation Manager/Learning Development Manager
Metro Cash and Carry GMBH
05.2002 - 01.2004
Human Resource & Administration Manager
Amadee
10.2000 - 01.2002
Duty Manager
QANTAS Airways
11.1996 - 10.2000
Airport Manager
East West Airline Pvt Ltd
02.1992 - 06.1996
Domestic & International Travel and Hotel Booking Manager
Sunny Travel
02.1990 - 06.1992
Education
Bachelor of Arts - Economics
Mumbai University
Diploma - International Travel Management
Skills
Tactical planning
Recruiting employees
Report writing
Coordinating schedules
Maintaining inventory
Overseeing training
Allocating resources
Capital spending
Strategic planning and execution
Process improvements
Performance Analysis
Delegation
Inventory management
Coaching and mentoring
Product development
Business Development
Effective leader
Budget development
Staff training/development
Employee reviews
Client account management
Relationship building
Employee scheduling
Scheduling
Recruitment
Franchise Management
Brand Expansion
New Brand Launch
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
OPERATIONS DIRECTOR
Ice Cream Lab LCC
03.2015 - Current
Head of Human Resources
Major Brand India Private Limited
01.2013 - 01.2015
Human Resources & Training Director
Apparel Group LCC, GCC
07.2007 - 01.2013
Learning & Development Manager
Alshaya Group, Starbucks
02.2004 - 05.2007
Customer Relation Manager/Learning Development Manager
Metro Cash and Carry GMBH
05.2002 - 01.2004
Human Resource & Administration Manager
Amadee
10.2000 - 01.2002
Duty Manager
QANTAS Airways
11.1996 - 10.2000
Airport Manager
East West Airline Pvt Ltd
02.1992 - 06.1996
Domestic & International Travel and Hotel Booking Manager
Sunny Travel
02.1990 - 06.1992
Bachelor of Arts - Economics
Mumbai University