SACHIN SAJU JOHN
Abu Dhabi,UNITED ARAB EMIRATES
Summary
Communicative Operations Coordinator seeking to bring enthusiasm and organization to a new company. Over two years of experience coordinating motor vehicle claims and vehicle inspections. Self-driven and independent with the ability to work solo or as part of a team.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Accident coordinator, Insurance Claims Coordinator
Dollar and Thrifty rent a car.
Abu Dhabi, UAE
03.2022 - Current
- Addressed customer complaints and resolved issues.
- Scheduled meetings to discuss the progress of projects and tasks.
- Uploaded claims data to [System] to facilitate the production of accurate [Type] reports and analysis.
- Explained complex repair procedures to clients with tact and discretion.
- Generated estimations to prepare policyholders for repair needs.
- Developed strong working relationships to help expedite desired repair outcomes.
- Liaised with specialists to determine viability and cost of repairs and replacements.
- Understood basic claims process and insurance principles.
- Evaluated damage in a methodical and measured way to guarantee objectivity.
Service Advisor
ATS Honda
KOCHI, INDIA
05.2019 - 09.2019
- Responded to customer requests with friendly, knowledgeable service and support.
- Calculated costs, processed payments, and provided receipts.
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Greeted and escorted customers to the mechanics in charge.
- Maintaining positive customer relationships to ensure repeat business.
- Notified customers about service changes or car pick-up schedules.
Education
B.TECH AUTOMOBILE - ENGINEERING
06.2014 - 05.2018
Skills
- MS Office
- Customer relations
- Vehicle knowledge
- Estimate preparation
- Communication skills
- Vehicle inspections
- Operations management
Languages
English
Fluent
Hindi
Upper intermediate
Malayalam
Native
Tamil
Upper intermediate
Arabic
Beginner
Timeline
Accident coordinator, Insurance Claims Coordinator - Dollar and Thrifty rent a car.
03.2022 - Current
Service Advisor - ATS Honda
05.2019 - 09.2019
HINDUSTAN UNIVERSITY - B.TECH AUTOMOBILE, ENGINEERING
06.2014 - 05.2018
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