SACHIN VIJAY PRADHAN
Dubai,UAE
Summary
Accomplished professional with extensive expertise in strategic planning, brand development, and franchise growth. Proven track record in operations excellence, business development, and financial planning, with a strong focus on P&L management. Adept at training and leadership development, enhancing retail operations management, and elevating customer experience and service quality. Skilled in sales operations support, procurement systems, and performance metrics evaluation. Proficient in business intelligence interpretation, logistics management, vendor negotiation, and multi-site operations. Demonstrates exceptional capabilities in Microsoft Office applications and customer relationship management. Committed to driving transformational leadership and effective decision-making to achieve business goals.
Overview
36
36
years of professional experience
Work history
Food & Beverage Operations Consultant
Freelancer
Dubai, United Arab Emirates
2025.02 - Current
- Assisted brands in menu engineering and recipe development.
Supported efforts to improve thecost of goods sold and profitability.
Conducted inventory checks and helped with supply chain management.
Provided customer service improvements and operational standards support.
Contributed to marketing and brand development initiatives.
Aided in setting up successful operational frameworks. - Ensured consistent service delivery with effective quality control measures.
- Led team meetings, promoting clear communication and collaboration.
- Created detailed reports on operational performance against targets.
- Conducted regular audits to ensure regulatory compliance.
- Streamlined workflow processes to improve efficiency and reduce costs.
- Worked closely with senior management to develop strategies aimed at improving overall business performance.
- Trained staff members in new operational procedures for increased productivity.
- Developed and implemented strategic plans to enhance business operations.
- Played an integral role in the development of organisational policies and procedures.
- Improved operational efficiency by streamlining processes and procedures.
- Analysed company data, identifying areas for improvement.
- Collaborated with cross-functional teams for successful project completion.
- Implemented new technology systems for enhanced operational efficiency.
- Coordinated logistics operations, ensuring timely deliveries of products and services.
- Managed change initiatives, ensuring minimal disruption to operations.
- Oversaw procurement activities, ensuring cost-effective spending decisions were made.
- Helped organisations improve customer satisfaction and achieve measurable results.
- Highlighted undetected organisational needs to improve business performance.
- Enhanced resource utilisation to better capitalise on current resources and minimise expenditure.
Operations Director
Ice Cream Lab LLC, UAE
2015.03 - 2025.01
- Lead strategic operations and franchise expansion across multiple countries, overseeing brand development, compliance, and profitability. Drive long-term growth strategies, market entry, and stakeholder engagement. Responsible for operational excellence, P&L oversight, franchise recruitment, and brand positioning across 14 international markets.
Head of HR & Training
Major Brands India Pvt Ltd, Part of Apparel Group
2013.01 - 2015.01
- Directed HR and training strategy for 15+ global fashion and F&B brands under the Apparel Group. Implemented talent development, operational SOPs, and performance systems enhancing service standards and organizational culture.
HR & Training Director (Fashion & F&B Division)
Apparel Group LLC, GCC
2007.07 - 2013.01
- Oversaw HR and training functions for Cold Stone Creamery and Tim Hortons across GCC. Developed regional training models, leadership programs, and recognition systems boosting employee performance and retention. In India I was recruiting, training the Fashion Brands too.
Learning & Development Manager (F&B Division)
Alshaya LLC, GCC
2000.07 - 2007.01
- Developing training programs for Starbucks and implementing them first in Kuwait and then sending it across to GCC Teams.
- Prior to my F & B Career I have been Part of “Metro Cash & Carry as Opening Team, was trained in UK & France, and launched first to Metro Cash & Carry outlets in Bangalore, I have also worked with Qantas Airway, Australia as Duty Manager, East West Airline as Airport Manager and Sunny Travel Agency Mumbai as International Desk Head. This was overall 10 years span prior to the Alshaya Joining.
Customer Relation Manager/ Learning Development Ma
Metro Cash & Carry GMBH
Banagalore, India
2002.05 - 2004.01
- Coordinated cross-departmental collaboration for improved workflow.
- Enforced safety regulations to reduce workplace accidents.
- Analysed market trends to inform strategic decision-making processes.
- Optimised resource allocation for increased profits.
- Maintained inventory control, reduced stock shortages.
- Facilitated staff training, resulting in better customer service.
- Delivered high-quality products to increase customer satisfaction.
- Designed and implemented training to further develop staff based on business goals.
Human Resource & Administration Manager
AMADEE GMBH
Bangalore, India
2000.10 - 2002.01
- Led recruitment efforts for administrative roles, ensuring an efficient workforce at all times.
- Created robust filing systems for improved document management.
- Developed detailed reports on departmental performance, identifying areas of improvement.
- Devised strategic business plans, driving growth and competitiveness within the market sector.
Duty Manager
QANTAS AIrways
Mumbai, India
1996.11 - 2000.10
- Maintained cleanliness standards, resulting in positive customer feedback.
- Handled cash transactions accurately for financial integrity.
- Conducted training sessions for new employees, enhancing team competence.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- 99.9% ontime performance.
- Was awarded the best employee award by the CEO, James Strong.
Airport Manager
East West Airline Pvt Ltd
Mumbai, India
1992.02 - 1996.06
- Managed terminal maintenance tasks for a clean and appealing environment.
- Managed day-to-day airport operations, ensuring smooth functioning across all departments.
- Promptly resolved any arising issues or complaints from passengers or airlines.
- Analysed passenger feedback to improve service delivery continuously.
Domestic & International Travel and Hotel Booking
Sunny Travel Pvt Ltd
Mumbai, India
1990.02 - 1992.06
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Foundation Certificate in Hygiene -
Chartered Institute of Environmental Health
Advanced Diploma - Food Safety Management
TrainCan Inc
CanadaDiploma - International Travel Management
IATA
MumbaiBachelor of Arts - Economics
Mumbai University
MumbaiSkills
- Strategic Planning & Brand Development Franchise Growth & Market Expansion Operations Excellence Business Development & Partnerships Financial Planning & P&L Management Training, Talent & Leadership Development Retail Operations Management Customer Experience & Service Quality
- Sales operations support
- Procurement systems
- Performance metrics evaluation
- Business intelligence interpretation
- Logistics management
- Vendor negotiation
- Multi-site operations
- Microsoft Office expertise
- Customer relationship management
- Profit and loss understanding
- Change leadership
- Inventory Management Software
- Supply chain coordination
- Financial Forecasting
- Customer Service
- Business administration
- Business development
- Employee management
- Operations management
- Financial management
- Transformational leadership
- Business planning
- Effective decision making
- Team negotiation
- Business consulting
- Operations consultancy
PERSONAL DETAILS
Languages: English, Hindi, Marathi, Gujarati, German & Russian
CAREER HIGHLIGHTS
- Delivered $10M+ sales growth over five years through international franchise expansion across 12+ countries.
- Recognized with ‘Best Emerging Brand 2022’ and ‘Home-Grown Franchise of the Year 2022’ awards for Ice Cream Lab.
- Awarded ‘Best Franchisee of the Year 2013’ by Retail Middle East for Cold Stone Creamery.
- Developed programs impacting 3000+ employees across GCC and India.
- Introduced pioneering employee engagement initiatives such as Starbucks’ ‘Green Apron’ and Cold Stone’s ‘Five Flavours’ programs.
- Forged strategic partnerships with hospitality groups and REITs to expand retail footprint regionally.
Affiliations
- Writing Short Stories, Poems, Painting, & Travelling
Accomplishments
- IATA - International Travel Management
- Dubai Service Excellence Award - Cold Stone Creamery
- Dubai Police Service Award - Tim Hortons
- Best Employee Award - Cold Stone Creamery
- Best Employee Award - QANTAS Airways
Timeline
Food & Beverage Operations Consultant
Freelancer
2025.02 - Current
Operations Director
Ice Cream Lab LLC, UAE
2015.03 - 2025.01
Head of HR & Training
Major Brands India Pvt Ltd, Part of Apparel Group
2013.01 - 2015.01
HR & Training Director (Fashion & F&B Division)
Apparel Group LLC, GCC
2007.07 - 2013.01
Customer Relation Manager/ Learning Development Ma
Metro Cash & Carry GMBH
2002.05 - 2004.01
Human Resource & Administration Manager
AMADEE GMBH
2000.10 - 2002.01
Learning & Development Manager (F&B Division)
Alshaya LLC, GCC
2000.07 - 2007.01
Duty Manager
QANTAS AIrways
1996.11 - 2000.10
Airport Manager
East West Airline Pvt Ltd
1992.02 - 1996.06
Domestic & International Travel and Hotel Booking
Sunny Travel Pvt Ltd
1990.02 - 1992.06
Bachelor of Arts - Economics
Mumbai University
Diploma - International Travel Management
IATA
Advanced Diploma - Food Safety Management
TrainCan Inc
Foundation Certificate in Hygiene -
Chartered Institute of Environmental Health