Sachith Vijayakumar
Dubai
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager Front Office
Fortune Park Moksha
04.2023 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistance Managaer Front Office
Chancery Pavilion
03.2022 - 11.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Reservation Executive
Hilton Goa Resort
02.2020 - 08.2021
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Instituted efficient work routines that minimized time spent on administrative tasks while maintaining accuracy levels required for the role.
- Improved interdepartmental collaboration by actively participating in team meetings and sharing relevant insights about reservation trends.
- Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
- Ensured optimal utilization of rooms through effective management of group bookings and special events.
- Supported marketing initiatives by creating targeted promotional offers for prospective guests.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Created daily floor sheets outlining reservations.
- Strengthened relationships with corporate clients, securing repeat business and referrals.
- Documented all customer and booking information in Onq Pm.
Reservation Executive
Hilton Shillim Estate Retreat and Spa
11.2017 - 10.2018
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Instituted efficient work routines that minimized time spent on administrative tasks while maintaining accuracy levels required for the role.
- Improved interdepartmental collaboration by actively participating in team meetings and sharing relevant insights about reservation trends.
- Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
- Ensured optimal utilization of rooms through effective management of group bookings and special events.
- Maximized revenue by turning simple inquiries into reservations.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Documented all customer and booking information in Qnq
Front Office Assistant
Fairfield By Marriott
04.2014 - 06.2015
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Supported staff members with administrative tasks, improving productivity across various departments.
Front Office Associate
Mercure Lavasa
12.2012 - 04.2014
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
- Improved communication within the team by initiating weekly meetings to discuss challenges faced during shifts as well as possible solutions.
- Provided knowledgeable concierge services by recommending local dining options, transportation solutions, and entertainment venues.
- Performed unloading, counting, weighing and sorting of incoming articles to cross-check with invoice or requisition list.
Management Trainee
Zuri Kumarakom
06.2011 - 05.2012
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Handled day-to-day customer or client questions via telephone or email.
- Used company reports to analyze sales, gross profit and inventory activities.
Education
Management
Indian School of Technology
2022
Oriental School of Hotel
Management
2011
Sri Atmananda Memorial School
2007
Sri Atmananda Memorial School
2005
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Operations Management
- Customer rapport
- Workload Management
- Employee Scheduling
- Recruiting and interviewing
- Sales Strategies
- Customer Relationship Management (CRM)
- Compliance understanding
Certification
REVENUE FORECASTING
CUSTOMER RELATIONSHIP
MANAGEMENT (CRM)
HUMAN RESOURCES
MANAGEMENT
TECHNICAL PROFICIENCY
BRAND MANAGEMENT
CUSTOMER SERVICE
TEAM BUILDING
LANGUAGES
MALAYALAM
ENGLISH
HINDI
Timeline
Assistant Manager Front Office
Fortune Park Moksha
04.2023 - 09.2023
Assistance Managaer Front Office
Chancery Pavilion
03.2022 - 11.2022
Reservation Executive
Hilton Goa Resort
02.2020 - 08.2021
Reservation Executive
Hilton Shillim Estate Retreat and Spa
11.2017 - 10.2018
Front Office Assistant
Fairfield By Marriott
04.2014 - 06.2015
Front Office Associate
Mercure Lavasa
12.2012 - 04.2014
Management Trainee
Zuri Kumarakom
06.2011 - 05.2012
Management
Indian School of Technology
Oriental School of Hotel
Management
Sri Atmananda Memorial School
Sri Atmananda Memorial School
REVENUE FORECASTING
CUSTOMER RELATIONSHIP
MANAGEMENT (CRM)
HUMAN RESOURCES
MANAGEMENT
TECHNICAL PROFICIENCY
BRAND MANAGEMENT
CUSTOMER SERVICE
TEAM BUILDING
LANGUAGES
MALAYALAM
ENGLISH
HINDI
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