Seasoned Centre Manager with background in inbound and outbound customer service. Proven success in leading and motivating teams to achieve targets and deliver exceptional customer service. Approachable, organised and committed team leader. Driven individual with desire to gain hands on experience. Eager to serve customers and work within talented team. Demonstrates excellent problem-solving and and prioritisation skills. Experienced managerial professional with proven success in managing staff, operations and processes. Leads development of centre initiatives, and improvements for effective delivery of programmes and services. Natural leader with strategic oversight to exceed goals and objectives.
Hi, I’m
SACHITHA SUNI
DUBAI,UAE
Summary
Overview
22
years of professional experience
1
Certification
Work history
NMC HealthcareDubai, UAE
Senior Centre Manager - Clinical Admin
10.2004 - Current
Job overview
- Responded to emergency situations to support safety measures.
- Monitored expenditures to manage allocated budget.
- Reviewed applications to determine eligibility and acceptance of applicants.
- Communicated with organisations and departments to develop new projects.
- Conducted evaluations to improve process of centre.
- Organised events and activities to enhance projects.
- Submitted periodic reports to inform management regarding status and progress of centre projects.
- Collected data to evaluate analyse information for research projects.
- Formulated financial statements to examine revenue.
- Attended management meetings to develop new initiatives for centre.
- Set and managed budgets, controlling expenditure and keeping efficient use of resources.
- Liaised with senior management and provided ongoing reports to share business performance.
- Performed project management and evaluated project to identify improvement opportunities.
NMC HealthcareDIP, UAE
Operation Manager - Admin
09.2019 - 08.2022
Job overview
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Planned and managed resources and budget to support and deliver objectives.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Resolved conflicts by acting as mediator and rule enforcer as appropriate.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
- Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
- Allocated resources strategically to achieve high ROI and minimise financial cost.
- Designed long-term business strategy to guide leadership decision-making.
- Supported team's transition to more flexible working environment for better employee satisfaction.
NMC HealthcareDubai, UAE
Customer Relations Manager
10.2004 - 08.2019
Job overview
- Assisted with certifying [Number] employees annually for [Type of certification] certification.
- Prepared information for [Type] seminars with audiences of up to [Number] people.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Helped resolve client problems quickly with superior customer service.
- Responded to telephone and in-person requests for information.
- Resolved customer concerns promptly to maintain satisfaction.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Used consultative sales approach to understand and meet customer needs.
- Collected and processed payments.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Prepared sales contracts and oversaw signing of both parties.
- Developed new business by networking with valuable customers.
- Completed customer searches to generate new leads.
- Contacted satisfied customers to offer additional services.
Aptech Information TechnologyKERALA, INDIA
Administration& Programming Assistant
01.2002 - 07.2004
Job overview
- Implemented organisational policies for smooth service delivery.
- Maintained excellent market and trend awareness to meet customer demand.
- Coordinated auctions to sell personal or business property.
- Updated databases with current client, contract and service agreements.
- Delivered products and services in line with agreed arrangements and contracts.
- Established and nurtured key business contacts to maximise client exposure.
- Planned staff and resources within business budgets for minimised expenditure.
- Developed clear brand voices to improve marketing image and reputation.
- Devised annual business plans to grow reach and profit.
Education
InstituteINDIA
Diploma from Information Technology
University overview
Skills
- Regulatory compliance
- Sales proficiency
- Operations oversight
- Team supervision
- Operations management
Languages
English
Fluent
Arabic
Elementary
Hindi
Fluent
Malayalam
Native
Accomplishments
Accomplishments
- Supervised team responsible for executing well on projects, leading to [Number]% increased revenue.
- Collaborated with team of [Number] in development of [Project name].
- Implemented [Type] process, streamlining work and increasing efficiency [Number]%
- Documented and resolved [Issue], contributing to [Result].
- Upsold additional products, increasing monthly revenue [Number]%
Affiliations
Affiliations
- British Medical Association (BMA)
- Association for Project Management
- The Law Society
- Association of Chartered Certified Accountants (ACCA)
- The Institution of Mechanical Engineers (IMechE)
Certification
- Advanced Diabetes Management Certification
- Certified Public Accountant
- Certified Nurse-Midwife
- Certified Software Development Professional
- Certified Internet Web Professional
Additional Information
Additional Information
1. Addtional 1
2. Addtional 2
Timeline
Operation Manager - Admin
NMC Healthcare
09.2019 - 08.2022
Senior Centre Manager - Clinical Admin
NMC Healthcare
10.2004 - Current
Customer Relations Manager
NMC Healthcare
10.2004 - 08.2019
Administration& Programming Assistant
Aptech Information Technology
01.2002 - 07.2004
Institute
Diploma from Information Technology
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