Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
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Sada Hussain

Sada Hussain

DUBAI,UAE

Summary

Detail-oriented professional with expertise in billing, invoicing, and enrolment, complemented by strong data entry and customer service skills. Adept at building customer relationships and solving problems efficiently, while maintaining excellent communication skills. Committed to leveraging these competencies to enhance operational efficiency and customer satisfaction.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Billing and Enrolment Administrator

DIOT SIACI MIDDILE EAST INSURANCE BROKER
DUBAI, UAE
08.2024 - 05.2025
  • Enrolment Processing:
  • Processing endorsement applications accurately and all efficiently. This includes verifying eligibility criteria ensuring all required information is provided and entering data into the system process the Addition / Deletion / Amendment via portal or email depends on the insurer. Update the status with the client and dispatch the e-card/ original cards to the clients once the enrolment request has been completed. Ensure to complete the process within the agreed TAT.
  • Update the client with insurance laws and regulations, ensuring that all enrolment processes comply with legal requirements, especially regarding DHA/DOH update. Ensure that enrolment practices adhere to applicable laws, regulations and company policies, including those related to data privacy and security.
  • Invoice processing:
  • Processed an average of invoices per month, ensuring timely and accurate billing for clients.
  • Managed accounts receivable, reducing overdue payments by through proactive follow-ups and customer communication.
  • Communicated directly with clients to address billing inquiries and provide exceptional customer service.
  • Handled incoming calls and emails, responding to enrollment-related queries and providing support as needed.
  • Application Processing & Documentation.

Administrator

SIACI MIDDILE EAST INSURANCE BROKER
DUBAI, UAE
07.2020 - 08.2024
  • Organized filing systems for physical documents.
  • Managed office supplies inventory, ensuring readiness for all projects at any given time.
  • Handle incoming calls, emails, and inquiries, directing them to the appropriate personnel (performing standby duties in place of the receptionist).
  • Assist in planning and organizing company events and meetings.
  • Coordinated office supplies inventory and placed orders as needed.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Assumed responsibility of receptionist duties whilst necessary staff were on holiday.

Filing clerk

DU TELECOM
DUBAI, UAE
01.2018 - 06.2020
  • Coordinating meetings and managing appointment schedules.
  • Sorted all incoming mail, ensuring prompt delivery to appropriate parties.
  • Serving as a liaison between different departments and external parties.
  • Maintaining and organizing office files, documents, and records.
  • Archiving and retrieving documents as needed.
  • Procuring and managing office supplies, equipment, and furniture.
  • Monitoring inventory levels and reordering supplies as necessary.
  • Overseeing the day-to-day operations of the office facility.
  • Coordinating maintenance and repairs.
  • Coordinating logistics, catering, and other event-related details.

Education

Diploma of Education - ARTS

Karachi College
PAKISTAN
03.2014 - 08.2016

Skills

  • Billing
  • Invoicing
  • Enrolment
  • Data Entry
  • Customer Service
  • Customer relationship building
  • Problem Solving
  • Communication skills

Languages

English
Urdu
Hindi

Custom

  • Billing, Invoicing & Enrolment
  • Accounts Receivable & Payable
  • Data Entry & Financial Reporting
  • Payment Processing & Reconciliation
  • Customer Service & Client Relations
  • Problem Solving & Issue Resolution

Timeline

Billing and Enrolment Administrator

DIOT SIACI MIDDILE EAST INSURANCE BROKER
08.2024 - 05.2025

Administrator

SIACI MIDDILE EAST INSURANCE BROKER
07.2020 - 08.2024

Filing clerk

DU TELECOM
01.2018 - 06.2020

Diploma of Education - ARTS

Karachi College
03.2014 - 08.2016

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Sada Hussain