SADAF AFREEN

Leasing Administration & Facilities Management Coordination

• Tenant & Internal Communication: Acted as the primary liaison between tenants and internal departments (Legal, Finance, Maintenance), ensuring prompt coordination and resolution of lease and facilities-related issues.
• Lease Documentation & Compliance: Drafted and issued offer letters, lease agreements, and addendums in accordance with negotiated terms, ensuring legal compliance and consistency with company policies.
• Ejari Registration & Regulatory Compliance: Managed Ejari registration and renewals through the Dubai Land Department portal, ensuring all leases were legally documented and compliant with UAE regulations.
• Lease Renewals & Rent Negotiation: Conducted rent reviews and negotiated renewal terms with tenants, focusing on tenant retention, revenue optimization, and alignment with business objectives.
• Termination & Expiry Notices: Issued termination and expiry letters professionally and in accordance with legal and company standards.
• Rent Collection & Payment Arrangements: Oversaw rent collection processes, including managing delayed payments and negotiating deferred payment plans to maintain cash flow and tenant relationships.
• Move-In/Move-Out Management: Coordinated smooth move-in and move-out processes, including issuance of NOCs, inspections, and coordination with the maintenance team for unit readiness.
• Facilities & Maintenance Coordination: Handled tenant maintenance complaints by coordinating with the internal Maintenance Team, tracking issue resolution, and ensuring a high standard of service delivery.
• Petty Cash & Vendor Quotations: Managed petty cash for maintenance-related expenses. Reviewed and processed vendor quotations, ensuring timely approval from management.
• Legal Case Support: Supported the Legal Department in preparing documentation for rent disputes and legal cases. Coordinated with the team to ensure proper submission to the Rent Dispute Committee (RDC).
• File & Records Management: Maintained organized lease and legal documentation (both digital and physical), ensuring accessibility, accuracy, and audit readiness.
• Use of CRM/Property Management System: Utilized Monday.com as a central platform for tracking lease agreements, maintenance requests, tenant communications, and workflow automation — improving visibility, task management, and team collaboration.
• Reporting & Analysis: Generated periodic reports on lease status, rent collections, and facility issues using Monday.com and internal systems, aiding management in strategic decision-making.

• Updating the listings by using propspace and masterkey
• Handle all the leads via email, telephones, property finder and dubizzle maintain all the calls record
• Distribute the leads to the concern agent
• Making salaries for all staff
• Distributed daily workload to ensure all Departments complete work on time
• Email correspondence with the landlords on behalf of company
• Handling the petty cash
• Follow up with the pending payments
• Maintain all PDC cheque
• Maintaining Companies vehicles and insurance and renewal matters
• Supporting the HR department and PRO with visa and licensing
• Handling company’s legal affairs with concerned Govt
• Departments e.g., Trakheesi
• Making profit and loss sheet at the end of every month
• Fully responsible for profit and loss and General Ledger postings
• Email correspondence with the landlords on behalf of company in regards of their properties

• Hire, train, and evaluate cross-functional teams.
• Support HR and PRO with visa processing and licensing.
• Manage vendor communications for administrative tasks.
• Update property listings using Propspace, Masterkey, and manage reservations/payments in GENKAN and KIGO software.
• Maintain and update booking calendars on platforms like Booking.com, Agoda, and Airbnb.
• Oversee day-to-day administrative duties, payroll, employee attendance, and travel arrangements.
• Draft emails, letters, and documentation (Trakhees, DTCM NOC, contracts, etc.).
• Manage company online banking, fund transfers to landlords, and cheque handling.
• Release security deposits upon contract completion.