Sadaf Zehra Syeda
Sharjah,United Arab Emirates
Summary
A highly skilled professional with a strong ability to convey ideas and information effectively, complemented by excellent verbal and communication skills. Demonstrates proficiency in MS Office applications, including MS Word and MS Excel, ensuring efficient task management and data handling. An empathic listener committed to understanding client needs and fostering positive interactions.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Service Ambassador (Customer Services)
EMIRATES NBD
Sharjah, UAE
2023.09 - 2025.08
- First point of contact for customers, delivering exceptional service and a warm welcome
- Assist customers with inquiries, providing guidance and personalized support.
- Promote and inform customers about a range of services and products includes Account opening, types of Credit & Debit Cards, Loan Processing, Fixed Deposits)
- Efficiently handle complaints, ensuring quick resolution and customer satisfaction.
- Assisted customers promptly, boosting satisfaction and loyalty.
- Promoted services effectively, enhancing product awareness and sales.
- Streamlined digital registrations, empowering customers with online access.
Transaction Processor
ETISALAT E& (UTC) FOR DUBAI ISLAMIC BANK
Sharjah, UAE
2022.06 - 2023.03
- Conducted thorough reviews of commercial invoices to ensure regulatory compliance.
- Generated and analysed MIS reports to facilitate data-driven decision-making.
- Performed in-depth document assessments to maintain quality standards and optimise operations.
Documents Reviewer & Processor
TANFEETH (EMIRATES NBD)
Sharjah
2021.02 - 2021.09
- Streamlined Personal & Auto Loan processing, enhancing customer satisfaction.
- RTA Vehicle application process
- Conducted thorough KYC reviews, ensuring compliance and security.
Customer Service Executive
D.D EXCHANGE COMPANY PVT LTD
, Not Mentioned
2015.02 - 2019.05
- Delivered tailored services to ensure exceptional client satisfaction.
- Streamlined daily retail operations to boost efficiency.
- Managed client communications via email for swift issue resolution and strong relationships.
Business Development Executive (Oman Insurance)
First Abu Dhabi Bank
Dubai
2012.09 - 2013.03
- Conducted impactful inbound and outbound calls to engage customers with diverse insurance offerings.
- Delivered exceptional support to assist clients in selecting appropriate insurance products.
- Achieved sales of various insurance policies, driving revenue growth and enhancing client relationships.
Education
Bachelor of Science - Public Administration
University of Sindh
Jamshoro, Sindh 2006.01 - 2009.12
Skills
- Convey Ideas & Information
- Empathic Listener
- Excellent Verbal and Communication Skills
- Proficient in MS Office Application (MS Word / MS Excel)
LANGUAGES
English
Fluent
Urdu
Advanced
Timeline
Service Ambassador (Customer Services)
EMIRATES NBD
2023.09 - 2025.08
Transaction Processor
ETISALAT E& (UTC) FOR DUBAI ISLAMIC BANK
2022.06 - 2023.03
Documents Reviewer & Processor
TANFEETH (EMIRATES NBD)
2021.02 - 2021.09
Customer Service Executive
D.D EXCHANGE COMPANY PVT LTD
2015.02 - 2019.05
Business Development Executive (Oman Insurance)
First Abu Dhabi Bank
2012.09 - 2013.03
Bachelor of Science - Public Administration
University of Sindh
2006.01 - 2009.12