Sadaif Ali
Dubai
Summary
Dedicated professional with strong interpersonal skills focused on team development. Implements training programs that elevate service standards and enhance guest experiences. Proven ability to lead teams to achieve goals through effective communication and collaboration. Skilled in problem-solving and conflict resolution, ensuring smooth operations and high morale.
Overview
10
10
years of professional experience
Work History
Team Leader
Park Hyatt Hotel & Resort
Dubai
01.2021 - Current
- Supervised staff by leading, guiding, and delegating tasks to team members, including servers, cooks, and hosts, to support efficient workflow.
- Assisted in training and coaching staff on proper food handling procedures, customer service standards, and company policies.
- Created and managed employee schedules to maintain adequate staffing levels during peak hours.
Certified Butler
Park Hyatt Hotel & Resort
Dubai
01.2019 - 01.2021
- Maintained open and proactive communication with guests prior to arrival to understand and record preferences, dietary needs, and special requests.
- Conducted detailed inspections and personalized setup of suites before guest arrival, ensuring all amenities, technology, and room arrangements were tailored to their preferences.
- Greeted and escorted VIP guests directly to their suites, completing private check-in procedures with efficiency and discretion.
Head Waiter
Park Hyatt Hotel & Resort
Dubai
01.2017 - 01.2019
- Provided prompt and courteous service to facilitate high-volume food and drink orders during busy periods.
- Set tables with clean cutlery, crockery, and glassware consistently throughout dining sessions.
- Recorded customer orders, calculated bills, and processed payments efficiently.
- Completed daily opening and closing checklists to uphold standards and prepare dining rooms for service.
- Recommended menu options considering dietary restrictions and preferences.
- Coordinated with management to plan special events and private functions, customising services to meet client requirements.
Waiter
Fairmont The Palm
Dubai
01.2016 - 01.2017
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Removed discarded trash and used dishes from customer tables.
- Presented menus, explained daily specials, and made recommendations based on customer preferences to enhance dining experiences.
- Suggested menu items and related beverages matching guest preferences.
- Reset tables between guests to maintain professional dining space and minimise service delays.
Education
BACHELORS OF ARTS -
PUNJAB UNIVERSIT
CERTIFIED BUTLER -
SABA TRAINING SCHOOL OF SOUTH AFRICA
CERTIFIED BARISTA -
ILLY
WSET I -
Skills
- Inventory management
- Point of sale systems
- Staff scheduling
- Payroll processing
- Stock oversight
- Team leadership
- Employee training
- Team motivation
- Schedule management
Languages
English
Certificates And Education
- Certified Butler, SABA Training School of South Africa
- Certified Barista, Illy
- WSET I
- Bachelors of Arts, Punjab University
Hobbies and interests
Listening to old music
Travelling
Cricket
References
CYNTHIA, PORTELLI, Director of operations (Food and Beverage Park Hyatt Dubai), Cynthia.portelli@hyatt.com, Current Company
Declaration
I do here by declare that the above information are true as per my knowledge.
Timeline
Team Leader
Park Hyatt Hotel & Resort
01.2021 - Current
Certified Butler
Park Hyatt Hotel & Resort
01.2019 - 01.2021
Head Waiter
Park Hyatt Hotel & Resort
01.2017 - 01.2019
Waiter
Fairmont The Palm
01.2016 - 01.2017
BACHELORS OF ARTS -
PUNJAB UNIVERSIT
CERTIFIED BUTLER -
SABA TRAINING SCHOOL OF SOUTH AFRICA
CERTIFIED BARISTA -
ILLY