SADAM OSMAN

• Successfully collect overdue accounts, exceeding department targets
  
• Developed strategies that reduced defaulter location times
  
• Performed collection calls daily, exceeding department
  average
  
• Reduced risk of non-payment, employing negotiate
  maximally effective payment plans.
  
• Enabled accurate tracking of collection activity, producing
  progress reports
  
• Used HKDC to maintain debtors ledger with accuracy.
  
• Maximised recoveries by introducing automated payment
  reminder system
  
• Enforced payment policies through legal Action, reducing
  outstanding accounts receivables
  
• Received and processed up to in credit card payments
  daily with zero error.
  
• Maintained departmental efficiencies by performing general
  administration duties, including court form submissions,
  document renewal,
  
• Negotiated customer repayment plans, consistently
  maximising early payments to reduce debt recovery time.
  
• Leveraged skip tracing and data tracking techniques to
  locate debtors.
  
• Maintained records on diary notes and debt status codes to
  support customer account accuracy.
  
• Performed all debt collection activities in compliance with
  

Financial Conduct Authority (FCA) guidelines.

• Assisted customers with varying questions using product knowledge and service expertise.
  
• Answered customer telephone calls promptly and improved on-hold wait times.
  
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  
• Adhered strictly to policies and procedures for continued company compliance.
  
• Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  
• Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  
• Assisted customers with additional retail services, including alterations, special orders and item loans.
  
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  
• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping
  

• Translated marketing content, using transcreation techniques to optimise message delivery.
  
• Optimised accuracy and precision of translation work by performing thorough terminology research.
  
• Provided detailed quotations to clients for administrative translation services.
  
• Developed and maintained translation memories, improving translation speed

• Facilitated and rescheduled missed appointments for patients.
  
• Recorded sufficient patient information during booking appointments.
  
• Explained practice arrangements and formal requirements to new patients.
  
• Helped patients without appointments in need of urgent consultation to undergo treatment in non-disruptive manner.
  
• Verified insurance eligibility for applicable patients attending clinic.
  
• Executed preliminary tests for existing and new patients before consultations.
  
• Managed generation, distribution and collection of patient invoices.
  
• Developed and implemented new screening process for new patients to match patients with doctors.
  
• Accepted payments and issued receipts to patients for private services.
  
• Oversaw and managed patient flow into consulting and treating rooms.
  
• Worked with dispenser to fill and dispatch prescription requests to patients.
  
• Responded to queries and requests from patients and other visitors.
  

• Surpassed customer expectations and improved brand image by following guidelines to process requests quickly and effectively.
  
• Improved customer satisfaction rate by maintaining friendly and knowledgeable approach to surpass customer expectations.
  
• Used outstanding problem-solving and communication
  skills to appease dissatisfied customers.
• Maintained accurate knowledge of current services to
  provide informative customer advice.
  
• Established follow-up call systems to effectively resolve
  complaints and maintain customer loyalty.
  
• Increased client retention by building instant rapport and
  establishing customer trust.
  
• Handled high call volumes with accuracy and efficiency for
  optimum productivity.
  
• Attended regular product training to enhance customer
  advice.