Sadam Osman
Sharjah,UAE
Summary
Confident Debt Collector with excellent work ethic offers skills in billing, chasing and collection. Calm and professional under pressure to achieve positive outcomes. Excellent written and verbal communication skills for productive debtor relations. Responsible individual brings strong decision-making and relationship management skills to opportunities in debt collection and administration. Offers good attention to detail and conflict-resolution abilities for reliable credit control. Motivated student with excellent communication, influence and negotiation abilities seeks role in debt management. Outstanding numeracy and literacy skills for accurate, reliable calculations and reporting. Autonomous and driven to achieve set targets. Diplomatic debt-collector with track record of formulating and enforcing tailored plans to maximise repayments. Clear communicator masters art of negotiation and overcoming objections to reach organisational targets. Problem-solving professional demonstrates excellent financial reporting and deadline management skills. Skilled at handling sensitive conversations with tact and diplomacy. Produces official reports and complies with formal regulations. Established Collection Officer with auto finance experience and debt collection background. Disciplined with undeniable research and time management skills. Proven history of excellent service and detail-oriented work. Effective Collection Officer promoting talents in contacting delinquent accounts and finding solutions to issues. Known for improving customer payment rates and offering outstanding research and reporting skills.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Collection Officer
Tahseel - Hadaf AL Khaleej Debt Collection.LLC
Sharjah
10.2021 - 12.2023
- handling monthly bank reconciliations, expense tracking, month- end and year-end reporting ,
- Successfully collect overdue accounts, exceeding department targets
- Developed strategies that reduced defaulter location times
- Performed collection calls daily, exceeding department average
- Reduced risk of non-payment, employing negotiate maximally effective payment plans.
- Enabled accurate tracking of collection activity, producing progress reports
- Used HKDC to maintain debtors ledger with accuracy.
- Maximised recoveries by introducing automated payment reminder system
- Enforced payment policies through legal Action, reducing outstanding accounts receivables
- Received and processed up to in credit card payments daily with zero error.
- Maintained departmental efficiencies by performing general administration duties, including court form submissions, document renewal,
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Leveraged skip tracing and data tracking techniques to locate debtors.
- Maintained records on diary notes and debt status codes to support customer account accuracy.
- Performed all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines.
- Addressed and resolved customer disputes to support favourable collection rates.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Maintained high volume of calls to meet demands of busy group.
- Achieved performance goals on consistent basis through strong knowledge of industry best practices.
- Performed customer credit checks and advised on credit limit adjustments.
- Exceeded collection target goals with assertive communication and negotiation skills.
- Worked in call-centre environment handling manual and automatically dialled outbound calls.
- Performed collection of overdue debts, reconciling high-volume account queries.
- Resolved complex collection cases, liaising with debt collection agencies and local courts to foster positive outcome.
Customer Service Representative
NAD (New Al Dhaid Furniture) LLC
Ajman, UAE
04.2021 - 10.2021
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
English Translator
Kovai Medical Center and Hospital
coimbatore, india
04.2016 - 12.2020
- Ensured client satisfaction, participating in client meetings
- Developed and maintained translation memories
- Translated marketing content, using transcreation techniques to optimise message delivery.
- Optimised accuracy and precision of translation work by performing thorough terminology research.
- Provided detailed quotations to clients for administrative translation services.
- Quality checked uploaded client files, implemented amendments and provided linguistic feedback.
- Delivered high-quality translation and interpretation services from arabic language to english Language, supporting clients across multiple industries.
- Provided verbal summaries of non-English documents for immediate use.
Patient Coordinator
Kovai Medical Center and Hospital
coimbatore, india
02.2017 - 12.2020
- Facilitated and rescheduled missed appointments for patients.
- Recorded sufficient patient information during booking appointments.
- Explained practice arrangements and formal requirements to new patients.
- Helped patients without appointments in need of urgent consultation to undergo treatment in non-disruptive manner.
- Verified insurance eligibility for applicable patients attending clinic.
- Executed preliminary tests for existing and new patients before consultations.
- Managed generation, distribution and collection of patient invoices.
- Developed and implemented new screening process for new patients to match patients with doctors.
- Accepted payments and issued receipts to patients for private services.
- Oversaw and managed patient flow into consulting and treating rooms.
- Worked with dispenser to fill and dispatch prescription requests to patients.
- Responded to queries and requests from patients and other visitors.
Call Centre Operator
Zain
khartoum, sudan
01.2012 - 01.2013
- Surpassed customer expectations and improved brand image by following guidelines to process requests quickly and effectively.
- Improved customer satisfaction rate by maintaining friendly and knowledgeable approach to surpass customer expectations.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Increased client retention by building instant rapport and establishing customer trust.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Attended regular product training to enhance customer advice.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Trained junior agents on customer service excellence, boosting customer satisfaction rates.
- Maintained accurate records to simplify information flow between customer service and account management teams.
Education
COMPUTER HARDWARE (A+) -
beder institute of technology hyderabad
DIPLOMA - MCSE
beder institute of technology hyderabad, RIGHT
DIPLOMA - MICROSOFT OFFICE
beder institute of technology hyderabad
DIPLOMA - SECURITY SYSTEMS CCTV
beder institute of technology hyderabad
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DIPLOMA - ENGLISH LANGUAGE
STRENGTHENING PUBLIC SECTOR SERVICES, india
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2016
Skills
- Credit management evaluation
- Risk and asset management solutions
- Payment processing
- Performance improvements
- Dispute management
- Persuasion techniques
- Funding Gates
- Visionary leadership
- Issue investigation
- Customer credit checks
- Scripted responses
- Account reconciliations
- Financial Conduct Authority (FCA) guidelines knowledge
- Call centre experience
- Debtor management systems
- Repayment plan negotiating
- Excel proficiency
- Collection progress reporting
- CRM systems experience
- Payment plan negotiation
- Bankruptcy proceedings
- Collections processes and practices
- Inbound and outbound calls
- Debtors ledger management
- Bad debt recovery
Affiliations
LINKEDIN, tti-133086200/FACEBOOKhttps://www.facebook.com/sadam.o.atti?mibextid=LQQJ4d
Additional Information
- Bharathiyar University, Coimbatore, Tamil Nadu 641046, India,Coimbatore
Languages
Arabic
Native
English
Advanced
Tamil
Beginner
Certification
Bachelor degree Information Technology
Timeline
Collection Officer
Tahseel - Hadaf AL Khaleej Debt Collection.LLC
10.2021 - 12.2023
Customer Service Representative
NAD (New Al Dhaid Furniture) LLC
04.2021 - 10.2021
Patient Coordinator
Kovai Medical Center and Hospital
02.2017 - 12.2020
English Translator
Kovai Medical Center and Hospital
04.2016 - 12.2020
Call Centre Operator
Zain
01.2012 - 01.2013
COMPUTER HARDWARE (A+) -
beder institute of technology hyderabad
DIPLOMA - MCSE
beder institute of technology hyderabad, RIGHT
DIPLOMA - MICROSOFT OFFICE
beder institute of technology hyderabad
DIPLOMA - SECURITY SYSTEMS CCTV
beder institute of technology hyderabad
DIPLOMA - ENGLISH LANGUAGE
STRENGTHENING PUBLIC SECTOR SERVICES, india
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