Football
Sadat Koure
IT Security Analyst
Dubai,Dubai Land
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, and financial management.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
4
4
Certification
2
2
Languages
Work History
IT Coordinator
KOMATSU MIDDLE EAST FZE
Dubai
12.2018 - Current
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and implemented strategic project plans to meet business objectives.
- Negotiated and managed third-party contracts related to project deliverables.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Diagnosed and executed resolution for network and server issues.
- Diagnosed and resolved hardware and software issues and also planned and implemented upgrades to system hardware and software.
- Developed and documented network policies, procedures and standards.
- Performed network security design and integration duties.
- Maximized system availability through development and testing of contingency plans.
- Designed and evaluated WAN and LAN connectivity technologies.
- Analyzed network traffic and performance metrics to optimize system performance.
- Information Security Awareness training to end users in-house as well as online
- Daily Server, VMs and custom backup for disaster recovery
- Preventive periodic maintenance of IT infrastructures
- Provide support for 100+ end users from helpdesk system, phone, remote session
- Book-tracking of IT assets inventory and procurement of servers / laptops / smartphones / phones / printers and other IT equipment
- Website maintenance and modification on request
- Ensuring protection of end users via Microsoft EDR solutions.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools
IT Specialist
Noura Almaazmi Lawyers Advocates & Legal Consultancy
Dubai
09.2017 - 11.2018
- Responsible for designing and implementation whole office IT systems infrastructure setup but not limited to: designing, cabling, switches, router & firewall configuration, IP phones, server & end users computers configurations)
- Monitored use of data files and regulated access to protect secure information.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Identified and resolved network congestion issues and bottlenecks.
- Implemented and maintained virtual private networks.
- Conducted security audits to identify vulnerabilities.
- Managing physical ICT assets within organization
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Promoted efficiency among departments with prompt resolution of system issues.
- Documented support interactions for future reference.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
IT Manager
Monther Al Hammadi Lawyers & Legal Consultants
Dubai
01.2016 - 08.2017
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Assisted in development of long-term strategies to grow department and resources.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Interacted and negotiated with vendors, outsourced and contractors to secure products and services.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Implementing new technologies to improve system functionality for users
- Developing strategy to improve efficiency and reduce cost of ICT management and budget
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Implemented and maintained technology and software budget.
Computer Software/Hardware Technician
SHANAWAS IQBAL Computer And Software Trading LLC
Dubai
05.2014 - 03.2016
- Chip level computer motherboard repair of all kinds of brand of computer and laptop, Chip level computer motherboard repair
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Hardware and software installation
- Investigated hardware product issues involving materials and software and devised solutions.
- Outlined design requirements, BOMs, functional specifications and reports to document development processes.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Established and maintained relationships with software vendors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Analyzed user requirements and developed solutions to meet needs.
- Studied client requirements, developing and implementing software solutions that fit with expectations.
- Perform data recovery for lost files via software
Education
Microsoft Certified Security-Compliance-Identity -
Microsoft
Dubai, UAE 11.2023 - 01.2024
Microsoft Certified Azure -
Microsoft
Dubai, UAE 09.2023 - 10.2023
Microsoft 365 Certified -
Microsoft
Dubai, UAE 07.2023 - 10.2023
Bachelor of Science - Networks And Telecommunications
ELATSA
Lome, TOGO 09.2010 - 07.2013
Skills
IT Risk Management
undefinedInterests
Reading
Travelling
Certification
I certify that this resume was done by me, and all information are true. Sadat KOURE
Timeline
Microsoft Certified Security-Compliance-Identity -
Microsoft
11.2023 - 01.2024
Microsoft Certified Azure -
Microsoft
09.2023 - 10.2023
Microsoft 365 Certified -
Microsoft
07.2023 - 10.2023
IT Coordinator
KOMATSU MIDDLE EAST FZE
12.2018 - Current
IT Specialist
Noura Almaazmi Lawyers Advocates & Legal Consultancy
09.2017 - 11.2018
IT Manager
Monther Al Hammadi Lawyers & Legal Consultants
01.2016 - 08.2017
Computer Software/Hardware Technician
SHANAWAS IQBAL Computer And Software Trading LLC
05.2014 - 03.2016
Bachelor of Science - Networks And Telecommunications
ELATSA
09.2010 - 07.2013
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