Saddiqa Fatima

PMO Lead, Product Owner, Scrum Master & Special Project Manager

· Leading Oracle Fusion Transformation for UAE and international regions

· Product Owner & operational Manager for RPM, Sale data capture(API WebService & eReceipt), Business process monitoring solution (BAM)

· Program & project life cycle management

· Business process automation lead

· Project Budgeting & Costing

· Reporting & analysis

· KPI & MBO Management

· Program & Project management at department level

· Vendor management

· Survey & reporting

· MBO & KPI management

· Costing, budgeting & risk management

· Contracts management

· Application & Infrastructure projects & support

· Product owner

· PMO, Audit facilitator & IT governance

· Management reporting

· Budgeting, forecasting & Billing

· Implementation of ITSM standards

· Outsourcing staff management

· Vendor management (RFP, RFI)

· MBO & KPI management

· Infrastructure projects & operations coordinator

· Emaar Technologies Client coordinator

· Assyst analyst

· configuration manager

· Infrastructure project - Jumeriah Zabeel Saray, The Palm

· Managing on site project team & subcontractors

· Weekly & monthly project progress meetings with client

· Reporting and analysis of APs, fibber- copper and raiser cabling

· L1, L2 & L3 support for Dubai & International offices

· Data analysis and reporting

· HP Open View helpdesk module development & Monitoring

· Managing & coaching agents to improve quality by assessing performance

· Soft Skill trainings

· Handling VIP customers

· Data Analysis & Reporting

· Hiring, training and monitoring team members

· Performance review meetings with agents and management

· Organizing motivational & recreational workshops and activities

· Overseeing and implementing projects

· Managing Risk, Credit, Cash & collections

· Data Analysis

· Policies development and Law compliance