Hi, I’m
Sadekul Islam
Employee
Ajman
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
years of professional experience
2
years of post-secondary education
4
Languages
Work History
Wadi al furat car accessories trading, Ajman, Jurf
Messenger
2022.07 - 2023.06 (11 months)
Job overview
- Documented details about delivery times, problems and special circumstances.
- Provided shipping documentation and relayed information to recipients.
- Collected payments, signatures and new deliveries.
- Delivered and collected [Type] packages on tight schedule.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
Finlay Square Mall, Chittagong
Customer Service Representative
2019.08 - 2020.05 (9 months)
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Dutch Bangla Bank, Dhaka
Call Representative
2018.03 - 2019.02 (11 months)
Job overview
- Escalated complex matters to management to request information or appropriate action to resolve.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Attended training to stay up to date with new products and service offerings.
- Maintained contact with customers to request referrals.
Leaders school and college, Chittagong, Baluchara
Arabic Language Teacher
2017.02 - 2017.12 (10 months)
Job overview
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
Education
Chittagong Government High School , College Road
Secondary Level from Ecommerce
2013.04 - 2015.03 (1 year & 11 months)
Skills
Report preparation
Timeline
Messenger
Wadi al furat car accessories trading
2022.07 - 2023.06 (11 months)
Customer Service Representative
Finlay Square Mall
2019.08 - 2020.05 (9 months)
Call Representative
Dutch Bangla Bank
2018.03 - 2019.02 (11 months)
Arabic Language Teacher
Leaders school and college
2017.02 - 2017.12 (10 months)
Chittagong Government High School
Secondary Level from Ecommerce
2013.04 - 2015.03 (1 year & 11 months)
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