Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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SADIA Dahamni

SADIA Dahamni

Jumeirah Village Circle, Dubai, UAE,UAE

Summary

Experienced Executive Administrative & HR Coordinator with a strong background in customer service, sales, and administration across diverse industries, including real estate, investments, and corporate services. Skilled in managing office operations, coordinating high-profile projects, and supporting VIP clients. Proven ability to streamline workflows, maintain accurate records, and deliver exceptional client experiences in fast-paced, multicultural environments. Speaks multiple languages, with a proactive approach to problem-solving and team collaboration.

Career Goal:
Looking to contribute my experience in administration, HR, and client relations to help improve efficiency and support the company’s success, while continuing to build my skills and career.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Executive Administrative & HR Coordinator

Africa Union Holdings
Dubai, UAE
11.2023 - Current
  • Managed all administrative operations for the Dubai branch, ensuring smooth workflow across multiple investment projects.
  • Coordinated and hosted VIP clients for the company’s various high-profile projects, including railway, drones, petroleum, aviation, and others, managing meeting arrangements and follow-ups.
  • Organized and facilitated online and in-person meetings, including Zoom calls with the head office in South Africa.
  • Managed and updated employee records, ensuring accuracy in status changes, personal details, and agreement terms.
  • Maintained company systems and prepared regular reports for management and project teams.
  • Reviewed and approved invoices and timesheets, ensuring compliance with company policies and preventing payroll discrepancies.
  • Scheduled and coordinated appointments and client meetings, ensuring readiness of materials and venues.
  • Arranged travel bookings (flights, hotels, transportation) for the Chairman, executives, VIP clients, and staff.
  • Documented and tracked performance review results to support employee development and retention.
  • Translated documents from French to English when needed.
    Delivered high-level customer service, building strong relationships with clients and supporting business objectives.

Real Estate Administrative Coordinator

Gravity Homes Real Estate Brokerage
Dubai, UAE
12.2021 - 11.2023
  • Managed reception, welcoming and assisting clients, visitors, and the sales team in a professional manner.
  • Scheduled and coordinated appointments for clients, agents, and management.
  • Answered phone calls and handled inquiries about properties, services, and availability.
  • Prepared and processed contracts, invoices, and company registration with property developers.
  • Maintained organized and confidential records for clients and property transactions.
  • Followed up with the sales team on leads and deals, and distributed leads to agents.
  • Managed payroll, ensuring accurate and timely processing.
  • Monitored office inventory and ordered supplies when needed.
  • Assisted with marketing by listing properties on Dubizzle, Bayut, Instagram, and Facebook.
  • Coordinated with property developers to obtain updated project information and pricing.
  • Assisted in preparing monthly reports for management on sales performance and office activities.
  • Provided customer service and sales support, ensuring client satisfaction and smooth transactions.
  • Developed customer service skills and gained solid experience in sales and client relations.

Customer Service Representative

OOREDOO
Bouira, Algeria
03.2019 - 12.2020
  • Handled inbound customer calls, addressing inquiries related to product usage, billing issues, and general company information, ensuring accurate and timely resolutions.
  • Maintained and updated customer account details, including processing account cancellations, modifications, and ensuring data integrity.
  • Processed customer orders for products and services, ensuring correct and efficient data entry into company systems for seamless service delivery.
  • Resolved customer issues in a professional manner, maintaining high levels of customer satisfaction and contributing to long-term customer loyalty.
  • Updated and managed customer database to ensure accurate records and support continuous customer service improvements.

Education

GCSEs - Science

Mengalatti Ali High School
Algeria
09.2014 - 07.2017

Bachelor of Science - Biology

Mohamed BOUDIAF University
Algeria
09.2017 - 02.2019

Skills

  • Client Relationship Management
  • Sales & Lead Generation
  • Customer Satisfaction & Retention
  • Administrative & Operational Support
  • Project Coordination & Team Collaboration
  • Time Management & Scheduling
  • Problem Solving & Conflict Resolution
  • Document Preparation & Management
  • Communication (Arabic, English, French)
  • CRM Systems & Microsoft Office Suite (Word, Excel, PowerPoint)

Languages

Arabic
Native
English
Upper intermediate
French
Intermediate (B1)
Russian
Beginner

Affiliations

  • Trading Financial markets and analysis
  • Fitness and wellness activities
  • Traveling and exploring new cultures
  • Learning and improving foreign languages
  • Exploring business ideas and entrepreneurships opportunities

Timeline

Executive Administrative & HR Coordinator

Africa Union Holdings
11.2023 - Current

Real Estate Administrative Coordinator

Gravity Homes Real Estate Brokerage
12.2021 - 11.2023

Customer Service Representative

OOREDOO
03.2019 - 12.2020

Bachelor of Science - Biology

Mohamed BOUDIAF University
09.2017 - 02.2019

GCSEs - Science

Mengalatti Ali High School
09.2014 - 07.2017

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SADIA Dahamni