SADIA INAYAT
Dubai
Summary
Experienced Service Advisor with knack for improving customer satisfaction and operational efficiency. Known for resolving complex issues swiftly and enhancing service processes to boost client retention. Successfully led teams to achieve seamless service delivery and foster positive client relationships. Contributing to noticeable uplift in overall service ratings.
Overview
2024
2024
years of professional experience
Work history
Customer service advisor /Front Receptionist
TESLA (body shop) Jan 2024 -Dec 2025
Dubai, UAE
- Streamlined service processes to Increase efficiency.
- Collaborated with team members for improved service performance.
- Monitored stock parts need for repairs: eliminating any potential delays due to unavailability
- Improved customer satisfaction by providing timely and accurate
- Conducted follow-ups post servicing: ensuring complete client satisfaction after repair or maintenance work
- Managed challenging customer situations for resolution and customer retention.
Receptionist / Vehicle Delivery Specialist
AL FUTTAIM
Dubai, UAE
2021.01 - 2023.08
- Delivered educational and engaging experiences to potential customers
- Managed digital and in-person inquiries, including phone, web, and walk-in enquires.
- Conducted test drives to prepare customers for their future vehicles.
- Promoted effective referrals to Showroom Managers to ensure complete customer follow-up and enhance Net Promoter Score (NPS)
- Supported the sales team in achieving monthly sales targets by guiding customers through a structured purchasing journey and facilitating trade-ins
- Prepared vehicles according to company standards
- Handed over vehicles to customers in a personalized and customer-focused manner
- Accurately captured customer data in the DMS.
Customer Services Representative
GALADARI DRIVING CENTER
Dubai, UAE
2018.03 - 2020.01
- Coordinated appointment scheduling and class bookings to optimise operational efficiency.
- Streamlined booking process using GAT/SAP system to enhance scheduling accuracy.
- Implemented proactive strategies to minimise scheduling conflicts and enhance overall resource utilisation.
- Oversaw meticulous monitoring of booking timelines to ensure timely completion of appointments and test bookings.
- Educated team members on optimising booking system processes and enhancing customer service standards.
Merchandiser Front Reception ,,Customer Service,,
MIXMAX ELECTRONICS (CARREFOUR)
Dubai, UAE
2016.01 - 2018.01
- Executed merchandising strategies and promotional campaigns within IT department to drive product visibility and sales performance.
- Assisted in organising product supply and stocking shelves. Supported accurate price tagging and shelving of products and accessories. Contributed to maintaining tidiness of inventory display areas.
- Promoted and sold products and accessories, enhancing customer engagement and fostering brand loyalty.
- Engaged clients face-to-face to provide proactive after-sales service and resolve issues effectively.
Education
Bachelors in Arts - B.A
Lahore schoool
Skills
- Customer Service Excellence
- Sales Support and Promotion
- Vehicle Preparation and Handover
- Effective Referrals and Customer Retention
- Appointment and Test Scheduling
- After Sales Support
- Time Management
- Administration Skills
- Repairs Scheduling
- Vehicle Maintenance expertise
VISA STATUS
RESIDENCE
Timeline
Receptionist / Vehicle Delivery Specialist
AL FUTTAIM
2021.01 - 2023.08
Customer Services Representative
GALADARI DRIVING CENTER
2018.03 - 2020.01
Merchandiser Front Reception ,,Customer Service,,
MIXMAX ELECTRONICS (CARREFOUR)
2016.01 - 2018.01
Customer service advisor /Front Receptionist
TESLA (body shop) Jan 2024 -Dec 2025
Bachelors in Arts - B.A
Lahore schoool